My fireplace stopped working. Pilot was on but wouldn't light up. I called a few places for…read moreestimates. Not to write a whole novel but of the places I called, plus one other that came out and did maintenance plus a quote to fix the issue, Seattle Fireplace was amazing. From response time to just being upfront about their costs & overall service. I was honest about the other quote I received & they could have charged me more & still been competitive, but I was told "that's not the type of business we run". So they'll be the first place I call and the place I recommend to anyone that asks. The scheduling was quick. Showed up on time. Clearly outlined what was being fixed. No surprise charges. Tech was kind, knowledgeable, & transparent. I wish more businesses operated like this!

We had an issue with our gas fireplace. They showed up quickly and immediately got to work…read moreidentifying and fixing the problem. On top of that they cleaned out the space around the fireplace and it looks brand new too. A great value for the expertise and efficiency of the work done. Now our spoiled pupper is living the good life

The installation of our new WOODSTOVE by CUSTOM HEARTH earlier this year was very smooth and very…read moreprofessionally done. The crew was very friendly and knowilable. We are so pleased and happy to finally have that wood stove we always wanted. It works perfectly and makes our home very comfy on those cold days. Thank you CUSTOM HEARTH!

Never conduct a business to this place. This business is all about profit. Before you ask for help…read more clarify if you are going to be paying for the service. We're charged for $168. just for the tech to show how to use the remote. Easy way to make money.

Honestly, the price tag was pretty high in my opinion, but they provided free estimate during the…read moreweekend, and were able to fix my fireplace ignition on the same day. Worth it!

Having just moved in and winter approaching I chose to get my gas fireplace serviced as there was…read moreno record it has been done by the previous owner. I chose Genesis due to their very high reviews. Sean was excellent. Very friendly, very knowledgeable and did not mind questions or showing how to turn on and off the pilot light. They did a great job. I would highly recommend this company for your gas fireplace service.

Ignacio is amazing! His biggest concern was safety and proper installation of my woodstove. He did…read moreso much research for our house and woodstove and showed up prepared. I was very happy with the pricing and the high quality of work. Ignacio offered me a complete tutorial on how to use our new woodstkve as well. Punctual, knowledgable, and professional. 10 out of 10. Thanks, Ignacio!

Ignacio installed our gas fireplace on behalf of Rich's where we purchased our gas fireplace. He…read morecame to service our gas fireplace once and was here 5 minutes and said the blowers needed replacing even though our unit was only a few yeas old. He said it was expensive and he would order it Never did order it! Claimed the manufacturer was to blame. He has since not been available for routine maintenance even though he said he would when he installed it.

Our service technician was knowledgeable, efficient, and fixed the problem we had with our…read morefireplace in minutes. We now enjoy knowing that once the weather turns cold again, we will have our fireplace ready.

A big thank you to Heritage and their expert technician, Cory for helping us with our gas fireplace…read moretoday. We had been troubleshooting a problem for 2 months and thought it was resolved, cancelling our appointment scheduled for today. Thankfully, Cory made time for us, diagnosed the problem in minutes!

called to have pellet stove repaired. I told them the problem, bad auger motor. tech came out,…read morespent an hour. confirmed the bad auger motor which he brought a replacement for. installed and confirmed proper functioning of the stove. tech provided bill for $612.97. it listed $350 service fee and $216.00 for the auger motor. I spoke with Darrel , owner. I told him I would pay the billed price for the auger motor which retails for $89.99. they need a profit margin which I understand. But they said nothing about a $350 service fee. Darrel states the customer should have asked.... first he offers a $100 discount then offers 50% discount to $315 and tells me do business elsewhere. I bought this stove from this business and have had them do all the service for over 30 years. NEVER AGAIN. Dishonest business/people.

Great service, honest people, personable and highly skilled. We were considering replacing our 20+…read moreyear old gas fireplace because of some malfunctions and difficulty finding parts. Larry looked at the unit, located the problem, procured the parts and his tech fixed the fireplace for around $400. It saved me lots of money for a replacement and kept another hunk of metal out of the landfill. Highly recommended, will do business with them in the future. Thank you Larry and crew!

Friendly service. Quick and efficient. Had a regular chimney cleaning. Oscar had other…read morerecommendations for further maintenance but no pressure sales.

We solicited bids from four masonry/chimney companies to repair crumbling masonry caps and clean…read moreand tuckpoint our chimneys. We chose to work with Ed's Chimney Sweep and Masonry because we were impressed by the owner, Oscar's professionalism, expertise, and kindness. The project went smoothly from start to finish. Oscar and his colleague demonstrated an incredible work ethic and attention to detail - it's clear they take great pride in their craft. We especially appreciated the extra care they took to protect our landscaping and new roof. Oscar provided excellent communication throughout the process, thoroughly explaining each step and ensuring that all our questions were answered. Overall, it was a great experience, and we highly recommend Ed's Chimney Sweep and Masonry!

Well done! Had my pellet stove inspected, cleaned, and adjusted by David (I think). Great service!read more

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED…read more I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this.

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

They did a very thorough and professional job of cleaning and inspecting the chimney of our summer…read morehome. They recommend where to purchase a much needed chimney cap and came back to install it. Their prices are reasonable and I appreciated the prompt responses to my calls and texts. They made this project easy and completed it to my satisfaction. I highly recommend A+ Services.

A+ Services did an outstanding job for my chimney inspection and cleaning. They were quick to…read morerespond and were able to do the job in the short timeframe I needed. They were quick, efficient, and did a complete cleanup at the end of the job. I highly recommend them and would use them again without hesitation.