I genuinely felt like I was floating after getting a 1 hour massage here.. I even almost fell…read moreasleep! I have been having back issues since a car accident a few months ago and truly my back hasn't felt this loose in MONTHS! I will be coming back biweekly. Susan and Bella are amazing! Everyone was so sweet and welcoming. HIGHLY recommend.

I recently visited this place and unfortunately I don't know where the "magic" went because I had a…read morevery disappointing experience. First and foremost, the noise level was unbearable. The therapists frequently interrupted the session by chatting loudly with each other, which completely disrupted the atmosphere. My massage therapist kept leaving the room to tend to other customers, which meant I didn't receive my full hour of massage time, making it even worse. On top of that, the massage itself was far from good. The therapist didn't seem skilled at all, leaving me feeling more tense than when I arrived. Additionally, the lights remained on during the massage, which detracted from any sense of tranquility I was hoping for. I was fooled by the positive reviews!!! Maybe it was a one off but overall, the combination of noise, interruptions, and poor technique made for a less than satisfactory experience.

Jo is great for massages and Sarah did a great facial!…read more Everyone is so nice and a lot of small amenities which is always nice

Robin, an exceptional esthetician, genuinely cares and is incredibly kind. My face always looks and…read morefeels amazing after her facials. While everyone at Serenity is wonderful, today's facial was truly exceptional.

UGH IF I COULD GIVE YOU NO STARS!!!!!…read more These guys were at the top of my list when I searched for massage places that accept worker's compensation insurance. I visited their website, reviewed all their services and read their reviews. I was eager to get relief from a job-related injury. However, I quickly discovered they are no longer willing to help. They advertise on their website that they assist with bodily and work-related injuries, but they have stopped doing so because they don't get paid the way they want when dealing with L and I. I was told this directly by a team member when I called. It's unacceptable that the medical field prioritizes profit over patient care. I injured myself on the job through no fault of my own, yet I am being denied proper treatment. This is selfish and unjust. If you want to retain customers, update your website immediately so people in genuine need are not misled or left suffering.

Literally a hidden-gem! I was pleasantly surprised by this establishment and the amazing massage I…read morereceived from Stephanie. I receive regular massages and facials (high end to medium standard/locally & during my travels) so I am very experienced in spotting a quality spa and know what great service looks like! The dim lighting and ambiance is very nice and calming. The establishment feels exceptionally clean and nicely decorated, even the waterfall faucet was fascinating! Not high end but good enough, great quality massage spot. My masseuse, Stephanie, is so skilled, has great technique and was in tune with my body. She truly has the magic touch and maintained the firm pressure that I like. The customer service was excellent from all of the staff members. I love how easy it was for me to book online (a requirement of mine), even last minute booking worked out well! BUT...I should have CALLED to book as it is required to receive the $10 off of the first massage. Oh well, I love to support small business. The location is fairly easy to find with the help of Google Maps but, can be hard to spot since I do not recall seeing a business sign along the main road (I could be wrong). They share a building and entry with another business (I think it was some insurance company). The massage business sign is on the door so you know it's the right place! I was so pleasantly surprised by University Place Massage. I will definitely be a regular here with Stephanie. I highly recommend checking this place out ASAP!

I had such a great massage here! I opted for a 90 minute relaxing Swedish massage and was able to…read moreget an appointment the same day. The masseuse was really great and I felt so relaxed. I also think the pricing is really great, only $100 for 90 minutes is a steal!

I highly recommend this place. I liked the atmosphere, people, quality of the massage and price…read morepoint. It was all exactly what I needed and am so happy I stumbled upon this place! Will definitely be returning in the future.

Great massages and customer service! Always able to fit you in last minute as well!..read more

It's so nice to find a REAL massage place instead of a me love you long time shop. I almost crawled…read morein tonight because my hip and neck hurt so bad. 90 minutes mixed massage (hot stone, warm oil and "sushiseido" back walking. I'm a big guy but Sunny's deep tissue helped me a lot

I get deep tissue massage for an old back injury from about twenty years ago. I have tried…read morechiropractic, trigger point injections, hours in a hot tub....the bottom line is that after nearly 20 years, the only thing that lasts two weeks is a true deep tissue massage. That's what I call good, quality care. I see Stephanie, as when Bruce retired, she was the next closest to Bruce's style of massage. I am so glad she is still there after Bruce "gave up". I mean, retired. I really appreciate Perla at the front desk, as she always reminds me when my next appointment is and always has a smile on her face.

I was looking for a new massage therapist and found this place on Yelp…read more It took a bit, about a month to get in as a new patient, which I'm cool with. I scheduled with Christie and I am super glad I did! She is really sweet and kind, able to ease my sore muscles. I've only seen her a total of 3 times (having to relocate due to spouse's job) and each time I've felt happy, at ease, and relaxed. I'm gonna have a hard time finding another massage therapist in Vancouver! :( I highly recommend Christie! She will take care of you!

This spa is top notch and excellent, it's setting is very tranquil and relaxing, I have to mention…read moretheir massage is excellent, especially Jenny's deep tissue massage, it relax my whole back and body, and their massage music is so relaxing, it is not the typical massage music, it is relaxing guitar music and oldies classic music, it was so relaxing I felt asleep. I highly recommend this spa.

Jenny at this place is the best of the best!!…read more I had an amazing experience at this spa! From the calming atmosphere to the friendly, professional staff, everything was perfect. The massage was tailored to my needs, with just the right pressure, and I left feeling completely relaxed and refreshed. I highly recommend this place if you're looking to unwind and recharge -- I'll definitely be back!

I visited this location after trying to schedule an appointment for over a month at both Lacey and…read moreUniversity Place and having my appointment cancelled because the massage therapist was sick. This is definitely the season and it effects all of us so might I recommend we try to practice some of those wise choices that we're required of us during COVID-19, I'm also speaking to those who visit massage places when they're sick. Anyway, I received a gift card. That's the only reason I scheduled an appointment. For health reasons, as a frequent migraine sufferer, I've scheduled monthly massages for myself for over 20 years but since arriving in Wakinekona/Washington, despite my doctor recommending massage as treatment, it's not included in insurance and this place is hella pricey, not just Hand and Stone but almost every massage location I've looked into. However, the staff here are very friendly, professional, and the place feels clean. If you can afford it, then I'd recommend it. Try to be clear with your massage therapist when it comes to pressure. That always seems to be an issue regardless of where I am,this place is very gentle.

I canceled my membership today after an unbelievably rude and frustrating experience. I booked a…read moreSwedish massage with a deep tissue upgrade, as I always do, through their website--where they don't disclose which provider you're assigned. On the day of my appointment (4 PM), I received a voicemail at 10:22 AM informing me that my assigned therapist only offers light massages and couldn't perform the deep tissue service I requested. I was in meetings all day and called back at 2 PM, only to be told I had no choice but to receive a light massage. When I asked if another therapist could accommodate me, they said no. I requested to cancel and reschedule, only to be told I'd have to pay a $45 cancellation fee--despite the fact that their flawed booking system auto-assigned me to someone who couldn't provide the service I booked. They refused to waive the fee, despite giving me only 5.5 hours' notice that they couldn't fulfill my request. When I said I wanted to cancel my membership and leave a review, they insisted I come to the office in person to do so. At the office, the manager hid in the back while the receptionist handled complaints with outright rudeness. The manager sat laughing while the receptionist was dismissive and unprofessional, despite my respectful demeanor. This business prioritizes a $45 fee over thousands of dollars in potential long-term revenue from loyal customers. The poor management, lack of customer service, and complete disregard for fairness make this place a nightmare to deal with. I genuinely feel sorry for both the customers and the employees.

Long over due review. Jackie is great! She really listens and works with your level of care needed…read more She has created a great environment for you to relax, and I have been to other places and therapists and she's been the only person that has made me not just completely relaxed but also worked thoroughly on the areas needed the most. I have a hard time shutting off my mind and just relax. Jackie has giving me that, and also, just really working on getting the affected areas to don't scream at me after a massage therapy. Especially after living with chronic back pain that has impacted other areas of my body for years, I can now enjoy and look forward to the next time. Thank you Jackie.

Quiet and comfortable office, very inviting. wonderful masseuse, very professional. I've had…read moreseveral appointments and all have been very relaxing and thorough.