Receptionist was not polite and was quick and snappy to me. Definitely won't be engaging in services with this place.

I've been coming to Pacific Wellness for the past 3 months and have nothing but great things to say about everyone who works there. First, Tai & Lisa, the office administrators are always so friendly and accommodating. My work schedule can change at a moment's notice and they're always flexible and understanding when I need to reschedule. Dr. Garza is an amazing chiropractor and Kristen, in the spa, is the best massage therapist I've ever been to. Between the two of them, they've helped me to work through some painful hip and shoulder issues. I've got nothing but love and appreciation for the whole Pacific Wellness team and would highly recommend them to everyone! Also, please don't pay any mind to Larry's recent review below. The very next day after said email was sent out, the company responded with this follow-up email (which Larry clearly did not read): We have become aware that our follow-up email did not reach all of our patients who originally received an email that was sent on our behalf by a company that no longer will be marketing for us. We would first like to apologize for the appalling and insensitive email that had our name attached. We do not stand behind that way of thinking! read more

This was the most disappointing services I've ever received. I went there with a ciatic pain, and the "Chriropractor" who call herself a "doctor" (from my understanding, only people with a PH.D has that tittle) offered me a fixed price for a package of four sessions. All these sessions last from three to ten minutes. She then tapped my leg with an instrument that didn't cause any reaction, and asked me how I was feeling. I told her that my pain was the same, and she told me that she was done. I repeated that my pain was still there, and she said that I should get massages, which her, as a "chiropractor", won't do it. Most of chiropractors take around 50 minutes with a patient, and really try to put their bodies back on the right position. She was terrible, very aloof, and very inefficient. Was a waiste of time and money. I would not recommend that treatment to anyone. read more

I have been going to Pacific Wellness for over two years now, and NOT ONCE have I ever had a unpleasant experience- That is why I keep coming back! I've had the pleasure of getting services from several different staff members here- (Laurie, Mel and Rene) Each one of them are equally as kind, skilled, and compassionate whom all perform their service with nothing but the utmost in professionalism. This includes the front desk scheduling staff too! This is a well run facility in all its aspects- a sign reflective of good management... I am a self proclaimed "germ-a-phobe" and each visit I find Pacific Wellness to always be clean, well maintained and more importantly--- relaxing!!! Ahhhhh! I have and will continue to recommend them to everyone in need of their services-as now my fiancé goes too! It's a decent place for "guys" who don't want all the overboard "fru-fru" that women seem to like so well. ahem-like the over priced GJ :-/ Enjoy, but please don't take my time slots!! (Insert smirk emoji here) read more

This place is AMAZING!!! Dr. Corley is a great chiropractor, I always feel better after getting an adjustment. The spa is incredibly relaxing, all of the massage therapists are excellent! Everyone on staff is friendly and both Julie ( chiropractic side receptionist) and Tai (the spa manager) are always willing to fit you into the schedule. If your in pain (or just want to relax) Pacific Wellness and Spa is the best place to go in the Tacoma area. read more

This place offers stem cell but don't ever get if you have bone on bone in your joints. I spent a lot of money on stem cell in both knees and Dr Garza as a chiropractor and nutritionist should have told me at the consult this wouldn't work for me, but instead she said she thinks it would regrow the cartilage. She showed me pictures that it did but my orthopaedic drs pictures were not the same as what I was shown. Ended up having knee replacement which I should have done in the first place. read more

I love these guys! Super flexible and well trained to the needs of their patients! All therapists are great, Ms. Lori is the best!!!

Friends had recommended this place for a massage. My husband and I both need adjustments and massages so I thought I could kill two birds with one stone. WRONG!!! The chiropractor receptionist was awful and couldn't answer any of our insurance questions. Then when I mentioned I would make our massage appts first, she was completely uninterested. read more

I scheduled a facial and massage for an afternoon of relaxation. It was my first time there, and everyone was kind and helpful. Lori did my facial. She was friendly, and happy to answer any questions I had. She was very knowledgable, and did a wonderful job. Melanie did my massage. She was very kind and worked wonders on the shoulder/neck tension I had, and although she applied good pressure, it was still relaxing! I was especially impressed with the massage today. All in all, a great visit, and fair prices. read more

I workout with Cory here at Pacific Wellness and he is amazing! He does a private workout in 20 min that will leave you feeling like you spent 2 hours in the gym. He works with people of all ages and sizes and is wonderful. I have been working out with him now for almost 3 years and I can't speak highly enough of him. Your first workout is always free so go and try him out for sure! read more

Had a Brazilian done here and let me tell you Lori is thorough. Idk what magic wand she waves over the region but the results have lasted longer with her than else I have been to. I know... I know. Ripping hair from the region should be the same no matter who does it right? Maybe that is the case but it hasn't been my experience with her. She is awesome and cute to boot. Woot woot Lori. The only issue I have is that they are a little inconsistent with answering the phones. They always get back to me but it can be inconvenient when you are in route but running a few minutes late. read more

Super friendly and super nice. Everyone seem to care about my friends well being and wanted to do what ever it took to help her. Had to give her a ride since she cant drive rite now but i was pretty impressed with their professionalism. Also the girl helping people when u come in was super hot read more

Horrible customer service skills and treatment.... I have been a faithful customer there for many many years and today I was treated so poorly from the Spa manager Tai. I was stuck in traffic that was not moving due to a car accident. I called and told the receptionist that was pleasant, she said she had an appointment the following day at 2pm. She never mentioned that I would have to pay a no show fee moving to a following day appointment. When I came in today the receptionist was sweet but said that I owed for a no show fee from yesterday. I said I called and told you the circumstances which were out of my control and I am here the following day. Tai came out and had her usual unpleasant face, and demeanor while scolding me stating I had many other no shows prior. I said that is untrue, I have rescheduled but within 24 hour notice and she looked up my history from years back and said you rescheduled this time for a sick child, and then you rescheduled this time because you could not leave work...The way she spoke to me was the key issue. She was arrogant, hostile, and disrespectful. She didn't value me as a long time client but more like an annoyance or someone that is cheating the business....I ended up paying for the 'no show' fee from the day before and today paying for a massage plus tip that I never got because I had to leave because I was too tense and upset to enjoy it......I feel like customer service can make your day, or break your day. I had two other positive customer experiences prior to this horrific one today so it just shows what an impact it makes and to be more aware of how you treat people and talk to them. I just felt dirty leaving there....very unpleasant experience that I did not deserve....I use to rave and refer many of my coworkers and patients even to this establishment. I am a Nurse, and I would never treat a patient like this woman treated me today... read more