Hi,
I am again lying here in pain with a crumbling tooth in my mouth thanks to your dentists! This is my 3rd defective filling with Pacific Smiles for this one tooth!
I do not trust your dentists, your equipment and your commitment to patient care! I am angry and in the process of lodging a complaint to AHPRA and the Dental Board.
I visited Pacific Smiles, Melbourne CBD clinic a couple of months ago for a loose filling that was causing some discomfort.
In this first session Dr. Emer Kelly 'fixed' the broken filling and advised that if the filling continue to be uncomfortable that I pop back in.
Two weeks after the session with Dr. Kelly, this new filling continued to hurt every time I ate, so I tried to schedule a time to revisit the clinic. Unfortunately due to many reschedules from both ends I couldn't get a time with Dr.Kelly and she outright refused to see me again.
Eventually, I got a time with another dentist. At this second session they advised there wasn't anything obviously wrong with filling but proposed that they grind down my filling in case my pain was being caused by an uneven amount of filling material.
This attempt at grinding down my filling was absurd. Mid-way through grinding, the water supply to the grinding tool started leaking. The dentist found a replacement drill head and continued grinding. Unfortunately, this 'new' tool also started leaking too and we ended up grinding my tooth with water spraying all over the chair and my clothes.
After this second session another 2 weeks or so of sensitive eating passed and I kept telling myself "it's ok it will pass". Then one night at the dinner table as I bit into some soft bread my filling tore off and I swallowed it.
I immediately booked a time with your clinic to have a look. I chose to see Dr. Rama Chockalingam who was recommended by a friend. Doctor Chockalingam fixed the filling a second time (making an even deeper filling). Dr. Chokalingam told me he couldn't explain why Dr. Kelly's filling failed because he wasn't there at the time. It is also worth noting that as Dr. Chockalingam and the hygienist worked on my filling they talked to each other about how a lot of the dental rooms weren't up to scratch when it came to equipment etc - I said nothing.
After this 3rd treatment I felt that my filling was now fixed. For the last two weeks I have been eating with no issue or pain. However, last night, while eating a water cracker and cheese my tooth again crumbled and I am again in pain.
I want this fixed ASAP, however, I need you to provide me with your best dentist as I have already gone through 3 of them with no success. Please check my record and contact me. read more