Dropped off a Husqvarna weed trimmer in March for a recall, after three weeks called, not ready. He…read moredid call back and stated parts might be received in a week or two but no guarantee. It has already been three weeks; therefore, I contacted the manufacture who basically told me nothing they could do and just wait and watch weeds grow.
Contacted selling retailer; Lowes, and they, knowing good customer service, told me to bring it in the next day and they would exchange for a new one. Problem solved; or so I thought.
Up until this moment, I had NO problem with Ken's Rec world, I was NOT blaming him for not having the parts, I was blaming Husqvarna. But that changed when I went to PU the trimmer.
Went to Ken's next morning and at first, Ken actually said he cannot give it to me. MY PROPERTY and he says he cannot give it to me. BS. I told him he can, it is mine and if not it will be considered theft and I will contact the authorities and/or sue him. He said fine.
He then changed his mind and said he will give it to me if I PAID FOR THE PART the, per Ken, is not even in stock and NOT installed on the trimmer. I told him to shove it.
The part is free since it it is covered under a federally mandated recall due to the trimmer possibly catching fire. We exchanged a few words, he told me to leave; at which point I immediately left since his employees in the back were talking my way in a threatening manner.
I then called Husqvarna and they agreed, the part is free, and even if the part comes in for that exact trimmer, there will be more trimmers coming in under the recall and he could use it under one of the others coming in or may already have.
At this time, i am waiting for Husqvarna to call back since they are going to contact the Ken who is attempting to steal my trimmer. For what reason I have no idea. It sat in his back room, they have DONE NO WORK nor REPLACED ANY PARTS.
I suggest anyone doing business with this guy, Ken, beware of his practices.
On April 17, I did pick up the unfixed trimmer, thanks to Husqvarna contacting Ken's and getting him to release the trimmer. It is not repaired, and I know that. However, Ken had contacted Lowes in regard to me, and not sure why, other than to stop any deal I had with Lowes in regard to exchanging the unit.
I guess he thought he was doing the right thing but it appears he was just interfering with the exchange.
So in my mind, his review would be at a minus not just a one star.