1. Pacific Plaza

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Santa Monica, CA

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Pacific Plaza

3.4 (78 reviews)
Closed • 9:00 am - 6:00 pm

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What we got with new management

Prospective renters, please read: safety & service concerns I rent at Pacific Plaza. In my experience, the building has gone from promising to unsafe and poorly managed since the new team took over. I'm sharing this so new renters know what they may be walking into. Why I don't feel safe or supported * Package theft, no meaningful help. A non-tenant entered the building and took packages from outside my door. UPS shows "delivered," my insurer won't cover items left outside the unit, and the police can't do much. Management's response was essentially, "read the lease." No empathy, no camera review offered, no incident follow-up, and no goodwill credit. * Elevator outage left unfixed for days. An elevator went down before a weekend and stayed down for multiple days because no one addressed it while the office was closed. The building was effectively left without on-site management, which created access issues for tenants, guests, and deliveries. * No weekend coverage--even in emergencies. During a long weekend, a tripped breaker left my unit without power for three days. Calls went unanswered. "24/7 presence" doesn't help if no one is actually available. * Security is inconsistent. Front desk coverage is spotty; tailgating is common. Camera coverage is minimal (mostly the garage), so hallway incidents aren't captured or reviewed. Quality and upkeep keep slipping * Cleanliness: Hall carpets used to be vacuumed weekly; now they sit visibly dirty. * Amenities: Gym restrooms are frequently out of soap and paper towels--most weeks lately. Straightforward fixes the building should implement 1. Lobby door intercom/buzzer and elevator car calling system so staff--not tenants--handle deliveries and visitors. 2. Enforce guest access protocols: no piggybacking; security calls the unit and sends guests only to the correct floor. 3. True 24/7 coverage with scheduled, covered breaks--especially on weekends and holidays. 4. Expand cameras to hallways/common areas and review footage when incidents are reported. 5. Real package-room workflow: security receives and logs parcels; carriers without access shouldn't be leaving boxes in corridors. Bottom line: Based on my experience, I'm concerned and uncomfortable renting here. If safety, cleanliness, functioning elevators, and weekend responsiveness matter to you, consider this carefully before signing.

front exterior
Aida K.

I have been here since 2014 & have to say that the current staff (April 2023) has been the best team thus far! Thanks to SO much to Linda, Travis, Erik & Molly at the office, all the maintenance, valet & security staff for making this place a wonderful home environment. The building's current condition is truly the best I've ever seen it. The majority of the tenants are kind & courteous. Bonus - its a dog friendly residence. There are even community gatherings organized by the residents. Security & car valets are 24/7 ~ Laundry machines & small letter mailboxes are located on the car valet floor / Larger packages go to a dedicated mail room / Small gym is on the main floor / Office rooms are available for rent You cannot beat the location, being close to the beach, restos, shopping and transit. I would encourage anyone that may have the opportunity to live in Santa Monica, to consider this residence. (find me on Instagram via @aida.loves )

Debris entering units from roof top  bird poop debris at Pacifc Plaza Apartments Santa Monica

PATHOGENS TESTED POSITIVE by COURT USED ENVIRONMENTAL TESTING LAB. Pathogens including mites were in my unit and even though I sent them all these pics and drone footage of the rooftop at Pacific Plaza Apartments, the "new manager" Lisa Allen ignored me. I paid $5000 to a licensed testing lab to test for these pathogens and the results came back POSITIVE.. The company that owns this building is called Barrington.. Look up Lexis Nexus and general google searches for Pacific Plaza Santa Monica and mould, fungus pathogens reports and you will see several law suits against this company and specifically this building for INHABITABILITY ISSUES... They continue this ABUSE because most people cannot afford $5000 to get this level of testing performed.. I have a legal suit coming their way and will not be surprised if OTHER residents discover the horrendous PATHOGENS in their apartments. I assume a CLASS ACTION may be on its way ! DO NOT RENT AT THIS HELL HOLE

My apartment view of Santa Monica from Pacific Plaza! :)
Ramesh G.

I have been living in Pacific Plaza for the last two years in the top 16th floor and I absolutely love this place. It is in a great historic location with epic views of the ocean and the Santa Monica pier. Our building manager Linda is awesome and she has been supporting our residential community a lot ever since she has been managing our building. She has been extremely helpful and friendly and takes swift actions with resolving any building related issues that I may bring up and continuously gets feedback from the residents to improve the living experience in our building. She also fully supports our residential community gatherings that we have in our lobby to bring all our residents together and socialize to have a sense of community where we live as neighbors. We have a great welcoming residential community here for anyone new moving to our building and I highly recommend Pacific Plaza as your new home :)

Silver F.

I've been residing @ Pacific Plaza for 5 years, and this year 2022 have been nothing but an exceptional experience with this residental community. The new mangers who started last year( Linda, Travis) have been an absolute joy to interact with. They are extremely helpful if any issues have arose, responsive, courteous, and professional. I would highly recommend this residential community to any of my family or friends. Sincerely Amir

My experience at Pacific Plaza has been absolutely amazing! Management ( Linda and Erik ) and the Maintenance team are very attentive, which makes it easier for a better living. Its at the beat location ever, parking is good, quite property, and It's always kept clean. my experience has been great! I will highly recommend for anyone planning on moving to Santa Monica and be right next to the ocean

Views

My fiancé and I recently moved into this building and we love it. The maintenance staff is always so friendly and respectful. Linda has been so helpful during this transition and so has Erin. I really recommend this building to anyone that is considering moving to Santa Monica. Best views, best locations and a good positive California vibe .

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Ask the Community - Pacific Plaza

One of the reviews says it is dog friendly but i thought dogs were not allowed?

Today, Pacific Plaza is dog friendly with certain breed restrictions.

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Review Highlights - Pacific Plaza

“Management ( Linda and Erik ) and the Maintenance team are very attentive, which makes it easier for a better living.”

Mentioned in 11 reviews

Read more highlights

The Park Santa Monica

The Park Santa Monica

(33 reviews)

I was in the process of moving from New York City to Santa Monica…read more I cannot say enough positive things about my experience working with this real estate agent. He went above and beyond to help me find a fantastic apartment in Santa Monica, and I could not be happier with the result. From the very beginning, he was professional, knowledgeable, responsive, and genuinely committed to understanding what I was looking for. He listened carefully to my needs and was incredibly patient throughout the process. His knowledge of the Santa Monica market was impressive, and he made what could have been a stressful experience feel easy and enjoyable. Most importantly, he found me an absolutely fantastic apartment -- one that exceeded my expectations. He was proactive, attentive to every detail, and always made me feel that my interests were his priority. His communication was excellent, and he was there every step of the way, from the initial search through the final details. I would recommend him without hesitation to anyone looking for a real estate agent in Santa Monica. If you want someone who is knowledgeable, hardworking, trustworthy, and truly cares about finding the right property for you, he is the person to call. I am extremely grateful for all of his help and would absolutely work with him again! Jose's phone number is +1 (972) 302-3233 Neil Brown

Hi, I have been to your location a couple of times to deliver food to you tenets. Your security…read moreguards are some of the most rude people I have ever met. I'm sorry, but today I was messaging the tenet and the guard starts yelling at me to follow him to the elevator and when I tell him I am meeting the person in your lobby he rolls his eyes at me and starts pouting.

Ocean Palisades

Ocean Palisades

(11 reviews)

I lived in 2 units in this building. In one, grimy water began leaking down the walls from the unit…read moreabove. In another one, which was remodeled in 2024, we ran into 1) mold in one bathroom, 2) dirty water refluxing from the shower in the other bathroom and flooding it, 3) internet issues that have persisted for weeks after recent construction on one side of the building, 4) broken refrigerator that took over 5 days to fix, 5) car theft when they refused to provide a second parking spot to our 2 bedroom. Management has changed 3-4 times in the last 4 years. You're paying to be in a nice area of SM but don't expect any of the amenities that come with being in a $4000+ / month remodeled unit, such as a readily available maintenance on site.

When we first toured this place, we were moving because of mold in our last apartment. we directly…read moreasked the leasing Manager Lucas if there was any issues with mold currently. he said, "nothing like that here". and it was a lie. not only did he lie to us, but he pressured us into signing the lease with a few hundred dollars as a security deposit for this special. when we signed the lease, there was constantly issues from the minute we received the keys. first thing I noticed was that scaffolding was started on half of the building, and over 6 apartments were under construction. a nice enough neighbor told me what was going on that they said that she's been dealing with a leak for 3 years, and had to get a lawyer to get the management company to fix it. with over the 4 or 5 neighbors I talked with, even they stated that their apartment was being worked on, and had to use other apartments in the building more many reasons. and when we told green tree property management about being lied to, we asked to leave and to be refunded fairly since we were bullied into paying a full months rent when signing the lease, even though we signed a lease on the 22nd of October, they made us pay $4050 to get the keys. now we are trying to get a fair refund and asking for them to pay for our move because of how bad the issues were in the building from the first day we moved in. They initially our request to leave, however they are charging us $950 for more lies and inaccurate Information. we didn't even go through a walk out inspection and frankly didn't even fill out a move in inspection form. obviously there were issues that I uncovered from the first few days living there, like how the drain in the bathroom tub didn't hold, so you were only relegated to showers only. funny how they didn't even mention it on the walk out inspection form, but repainting fees that range in over $600 when we didn't have one scratch on the walls or anything hung on the walls during our 21 day stay just shows you how horrible these people are. they will even use the same lines to you, they were probably trained to say," we're not slumlords here". but in fact, the countless instances that I experienced in only 3 weeks living there was an absolute nightmare. DONT RENT HERE AT 801 2nd street Santa Monica 90403. THEY WILL SCAM YOU

The Stanley on Ocean Way

The Stanley on Ocean Way

(4 reviews)

My son has been living at Stanley for a little over a year now and he is still very happy. Great…read moreappliances in the apartment, close to the beach, management is very responsive to any issues he has had (like change the battery in the lock or making sure the fireplaced is turned off). But to be honest - everything is working. He liked the place when he moved in and nothing has changed. Veronika

Have lived here for 1.5 years and cannot wait to get out. Management is negligent and does not do…read morethe even the bare minimum to ensure tenant safety. I've rented in NYC and many other cities-- the management here is the most egregiously neglectful that I have ever seen. External entry points are not secure, there is no on site maintenance, and they are violating state laws by not having a resident manager on site. They do not care. At first it seemed fine, and the original leasing agents were quite helpful. But in 18 months, they've cycled through 4 sets of staff, each less helpful than the last. The back door was broken into. Several residents notified the building, but no security was added and the door was not fixed for almost a week (allowing anyone to enter odd the street). Fire alarms will go off for days and nobody comes to fix them. Bikes are constantly stolen; cars broken into. Maintenance requests are deleted from the system but not resolved. If you hound them every few hours, they might get a vendor to come out (with a 4 hr arrival window), but they also might not, or the vendor might not show up, and then you're back to square 1 housing them again. Many units have had flooding and mold issues. EDITING to address response below: during the issues noted with the broken exterior door and fire alarms, I contacted the office as well as the emergency number. The office did not respond (outside business hours). Someone does pick up the emergency line but they offer to "note it for management". I said that it was urgent and asked if there was anyone on site to help immediately. They said they are not on site and cannot help, and they did not have a number for someone who could. So while Moss claims there is someone on site, residents do not have access to whomever this mystery person is, and this person is not on site to help during urgent situations. We are left to deal with unsafe and uninhabitable conditions for days, sometimes weeks.

Brentwood by the Park Apartments

Brentwood by the Park Apartments

(47 reviews)

Brentwood

We had a great experience living at 401 S Barrington. Stephan and Rosemary, the building managers,…read morewere always kind, friendly, and incredibly responsive whenever we had questions or requests. Shoutout as well to Javier, who was always a huge help whenever there was something we couldn't fix ourselves. We lived there with our dog and absolutely loved having easy access to the dog park, along with everything San Vicente has to offer. The location was also perfect for quick access to the 405. One thing we really appreciated was the mix of residents, young families, college students, and young professionals, which gave the building a community feel. Some tenants were especially friendly and social, while others kept more to themselves, which was a nice balance. It was also great being in a pet-friendly building with other dogs and cats around. The walkability of the neighborhood was a huge draw for us as well. We're very thankful for our time there (just shy of 3 years) and have a lot of great memories from living in the building.

My family and I lived in a 2 bed 2 bath at Brentwood by the Park for a year. It was a great spot to…read morelive, and we would have stayed longer if we were staying in Los Angeles. The value for the space and safety is easily the best in the neighborhood. Can't beat the location either. 15 minutes from UCLA, 15 minutes from the beach and Santa Monica, walking distance to Starbucks, La La Land, Whole Food San Vicente shops & restaurants, etc. All of the neighbors were quiet and respectful - a mix of young families, working professionals, and retired folks. Covered and gated parking is a huge plus. Living next door to the park was such a great convenience for our dog and child. We were initially worried about the noise from having a unit immediately next to a tennis court, but we honestly could rarely even hear anything. Rosemary and Stephan were great landlords and Javier took care of any maintenance requirements very quickly. The team gets to know the tenants and really puts a personal touch on things, as opposed to the large corporate apartment complexes. I highly recommend checking out Brentwood by the Park as a potential place to live.

Pacific Plaza - apartments - Updated October 2026

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