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    Pacific Plaza Resort

    3.3 (62 reviews)
    ModerateHotels
    Closed 8:00 am - 9:00 pm

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    LilyJ S.

    Looking thru the photos from other guests we must have gotten lucky since our room was clean and well decorated. The unique thing about this place is how some of the units are outside of the compound. But location is overall safe.

    Shell & sand jars.

    What a hidden gem. Definitely staying again in the future. The suites are totally worth it. The decor totally sets the mood. Super convenient location. Liquor store across the street. A quick walk to a beach and also a restaurant by the light. You can heart the ocean in the room even with windows and door closed. Not crowded at all, such a quiet location and attractions like the Monarch butterfly cove are a quick 10 min drive. 2nd floor suites have a private patio. Can't wait to go back.

    Brian G.

    Wonderful stay and we will definitely return! The name leads one to think that this is a standard hotel. Far from the reality that each "room" is actually a managed condo. The two star rating should be replaced by a 4 star rating. Our condo (#608) was wonderfully decorated and like new in every way. Top of the line small appliances fill the clean and tidy kitchen with 4 burner gas stove/oven and 3/4 fridge/freezer. The living room with pull out bed sits near the gas fireplace. A flatscreen TV (w/DVD), coffee table and secretary desk makes for a welcoming space. This area is separated by a pocket door from the bedroom. A large king size bed with comfortable linens and a ton of pillows gave a restful sleep without any disturbances or outdoor noises. A high table with chairs sits next to the window and a smaller flat screen TV w/DVD sits on a dresser. Bathroom has open sink area and enclosed bath/shower and commode. Plenty of towels and small toiletries. Very clean and well cared for. So glad that we passed by the Pismo Beach hotels and stumbled upon this wonderful property after a sunset drive on the beach. We will certainly be back! Oh, by the way.... $89 for the night! (mid September) WOW!!! What an incredible deal!

    AC disconnected

    Don't waste your money. Location is fabulous, but that's about it. Problems getting an itemized bill, no day to day service, kitchen is BARELY stocked-not even salt and pepper, no instructions for ANYTHING, couldn't get either TV's to work, nobody answered the office phone to get help, lamps all unplugged, shower head calcified with a dribble of water, sofa bed? OMG, not foam, SPRINGS,worst ever, King size in bedroom actually pretty good. $75 a night...pushing it. $250? You're kidding me. Finally, homeless people in beat campers lining the street, very loud.

    Marissa C.

    Some might think it's outdated or old, but I think it has a nice beach feel to it. It's literally right down the street from the Sand Dunes too! The place reminded me of a mini beach cottage or a small air bnb rather than a hotel. The room had a mini kitchen, living room, and a HUGE BED! The living room had a nice flat screen tv and the bed room had a regular older box tv. Everything was very clean and stocked. There were dvds and game boards in the living room cabinets and the kitchen had utensils and basic kitchen supplies! For under $100/night, I highly recommend this place if you plan to be around Pismo, SLO, or Avila area.

    I forgot to take photos before we "lived" in the room, so please forgive the messy bed :)

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    4 years ago

    Outrages prices for old run down rooms. Charged me $516 per night!! WAY overpriced, nothing resort about this place. Never again.

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    Page 1 of 2

    Ask the Community - Pacific Plaza Resort

    Review Highlights - Pacific Plaza Resort

    It's not glamorous, but it's clean and had a full kitchen for cooking that gorgeous Central Coast produce.

    Mentioned in 9 reviews

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    SeaCrest OceanFront Hotel - Christmas 2025

    SeaCrest OceanFront Hotel

    (1.1k reviews)

    $$

    My husband and I just came back a week ago from spending our 42nd anniversary here. What a fabulous…read morebeautiful happy wonderful hotel! The staff.. the grounds and the room was perfect and the breakfast food too! Everything was absolutely top-notch! We will be back again often. Thank you to this wonderful hotel for making our 42nd anniversary absolutely wonderful.

    Overall, this hotel has a lot going for it, but the customer service completely changed my…read moreexperience. The positives first: the property itself is really nice. We stayed in a first-floor ocean view room since we had a service animal, and the room size was great. The grounds are well-kept, there's convenient beach access, and I loved that they have an adults-only hot tub--that was a nice touch. The person who checked us in was also very kind and welcoming, which set a great first impression. Unfortunately, things went downhill that night. Our upstairs neighbors were stomping loudly for hours. Around 8 PM, I called the front desk to let them know, and I was told they would reach out to the room--but nothing changed. By 10 PM, the noise was still going, so I called again. This time, instead of resolving the issue, I felt like we were being questioned. We were told the guests upstairs said they were already in bed, which didn't line up with what we were clearly hearing. The situation was frustrating enough that I tried to get their attention by tapping on the ceiling, which then got turned back on us as a complaint. When we asked about switching rooms, we were told the hotel was sold out and we'd have to wait until the next day--which I understand--but the way it was handled by the manager was disappointing. There was no apology, no empathy, and the tone came off dismissive and rude, which made the situation worse. I really wanted to love this place because the location and property are great, but customer service matters, especially when issues come up. Because of that experience, I'd think twice about staying here again.

    Hampton Inn & Suites Arroyo Grande/Pismo Beach Area

    Hampton Inn & Suites Arroyo Grande/Pismo Beach Area

    (269 reviews)

    $$

    The parking lot is next to two massive Panera dumpsters. When heated, the rotting, putrid scent…read morecarries across the entire lot. I had to hold my breath to get an item I forgot in my car. The air conditioning unit in our room cycled loudly, and switched gears all throughout night. It woke me at least five times, even though I was wearing earplugs. The next night my husband was livid, he didn't get any sleep because he heard stomping above us all night long. I awoke at least ten times that night, I thought it sounded like clicking or banging. When my husband complained to the front desk person, the young man looked at the hotel layout and said the people above us were checking out that morning, otherwise they could move us into another room. We were staying three nights, and my husband thought since the "loud" people were leaving we should just stay put, because we had a lot of items spread out because we were there to participate in a wedding recital and ceremony. All of our ironed clothes were already laid out and ready to wear. The last night was worse than the second. There was so much stomping my husband had to take a walk at 3AM to cool off, he was so angry. He came back to the room to take a shower and the water was cold. When he complained the following morning, the person behind the counter said we were directly under the lobby, and that's why it was so loud. Also my husband's previous complaint had not been logged. Since we were Hilton honor club members, Hilton contacted us after we checked out and were on our way home to acknowledge our complaint. They gave us some honor points, not enough for one night at the cruddy hotel, but it's better than nothing (I guess). The hot tub was filled with children with life vests, over used, and full the entire stay. We weren't able to use it. The fitness room was okay, and the breakfast was decent. I would not stay at this hotel again. I only gave the extra star because at least the Hilton attempted to make up for the awful service and sleepless nights.

    We stayed here in 2015 and the hotel was clean, quiet and comfortable like most Hampton Inns we…read morehave stayed at. Unfortunately this location has gone FAR downhill since then. The entire floor including the room we were in smelled like a combination of body odor, sweage and mildew. Our room had a massive puddle around the AC unit, which itself was flashing an error code. The best part of it all was the spider which was sitting in our bed. Here is the picture my wife told you that we took after you accused us of lying about, Phillip. We immediately left and booked a hotel in a location about a half an hour away and had a great night. My wife will be advising ALL of her clients and colleagues to avoid this location.

    Hilton Garden Inn San Luis Obispo/Pismo Beach - Meeting Room

    Hilton Garden Inn San Luis Obispo/Pismo Beach

    (247 reviews)

    $$

    My stay at this hotel reinforced my typical policy of only staying at non-chain hotels. Never…read moreagain! The main thing is a complete lack of accountability and zero effort to remedy the situation. Here's what happened.. I stayed here with a friend and we were super excited because it was our first trip together and our dogs were joining. We knew that we didn't want to swim in the ocean on this trip, so the MOST important factor in choosing this hotel was the ability to let our dogs in the pool area (not IN the pool of course, but just inside the gated area, like by our lounge chairs). In fact, this was the ONLY REASON we chose this hotel over another hotel that was otherwise objectively better. We confirmed TWICE with Hilton that dogs were allowed in the gated pool area. First we called, and there was a tough accent to understand but they said dogs were allowed if they wore diapers (???). We called a second time to make sure we heard correctly - a different person picked up and yes dogs are allowed in the gated pool area, no diaper necessary. For both of these calls, we called the phone number on the Hilton website, on the page for this *specific location* (not the general corporate number, obviously). So *surprise surprise* when we arrive, exhausted from hours of driving, the front desk tells us that that information was not correct. NO dogs allowed in the gated pool area. ALSO dogs are not allowed alone in the rooms, so basically there was no way for us to use the pool since we couldn't keep the dogs in the room (alone) nor the pool area with us. No apology, barely sympathetic, and zero offer to compensate us in any way or anything complementary as a good faith gesture. I'm furious at this point, so we go to the front desk again. We explain the situation (I think to the manager at this point?) in detail. She said that we didn't call the direct line to the hotel, that I guess that line was to the broader Hilton brand (like a call center?), and we should've done that to get the correct answer. She made it seem like it was *our fault* rather than what was obviously their fault. Because according to her, essentially we should've known that: a) the phone number listed FOR THAT LOCATION, ON THE OFFICIAL HILTON WEBSITE was NOT the direct line b) we should've gone on a wild goose chase for that actual direct number c) we should've known to not believe what two separate official Hilton employees told us was a lie. Excuse me.....?????? I reiterate, this was literally the ONLY REASON we chose this hotel. At this point I'm so frustrated because we are so far beyond the original issue. Ok I get that dogs aren't allowed in the area (I'm not challenging the policy, and I never did). I even can understand that SOMEHOW we should've been mind readers and known to not trust the phone number on the official site and to not trust anyone who speaks to us on that line. But for the manager to not apologize, to barely show compassion, to make it seem like it's our fault, to take ZERO accountability for the ridiculous situation, and on top of that, not even offer us a discount or like a free drink because god forbid they spend $5 on us - THATS what I take issue with. I mean I take issue with it all, but extremely basic hospitality would've at least made us feel a tiny bit better about it. Wild. She also didn't seem to grasp any of this. She kept saying that it's the official policy that dogs can't go in the area, but at that point I was explaining how I'm taking issue with how she was handling the whole situation. I never expected them to bend the dog policy - I get they have no control over that. We keep talking past each other. We ended up calling the front desk later and explaining how the situation didn't sit well with us for all of the reasons above, and now directly ask if there's anything they could do to make it up to us, like a complimentary drink or breakfast. Again, this was the only reason we chose this hotel!! Our trip CENTERED ON CHOOSING THIS HOTEL. In the end they gave us a measly amount of points, which went to my friend who booked the trip, I got nothing, and that was that. So here's my takeaway: if you have any sort of issue come up, you can expect them to show no sympathy, take ZERO ACCOUNTABILITY, and take no steps to remedy the situation or give a half hearted complementary gesture. I should've known to not trust a mega chain that doesn't give a crap about their obvious error. They have your payment already, so why should they?? My eyes are rolling out of my head.

    When looking for a hotel to stay I wanted a clean updated hotel in a good location. In particular,…read moreI was looking for a hotel in SLO! So how did this hotel match my needs? According to the Hilton app this hotel was recently updated: so I thought this must meet my requirements. Furthermore, I was looking forward to my stay as I had a patio upgrade based on my status. As soon as I stepped into the hotel I was greeted with a musty smell: showing the hotels age. When I opened the hotel door I gasped: this hotel has not really been updated. It was like putting lipstick on a pig! Partly updated. The age of the room showed through! The trim on the doors was broken, paint was chipping off, the appearance was outdated....everything of this room screamed old! So how was the upgraded patio? When I stepped out on the patio I was greeted by a pile of nail: wow that could have been a nasty incident if I stepped on them. Plus the furniture was all dirty! Lastly there was no privacy on the patios. You could be holding hands with your neighbor or be gazing into their eyes! As for the bed: horrible! Soft pillows! Plus I could feel the springs! Being a very frequent Hilton visitor: I would clearly say that hotel is not worth staying at. In fact I would encourage you to stay at another hotel. Lastly if you seek a hotel in SLO: this hotel is not in SLO. The title on the Hilton app is misleading. This hotel is in Pismo. SLO downtown is a good 20 minutes away.

    Pacific Plaza Resort - hotels - Updated May 2026

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