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    Oceano Inn

    2.4 (62 reviews)
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    Bedbug on the headboard room 103
    Delilah J.

    We made a three day reservation for Mon/Tuesday/Wednesday through Expedia. (utilizing Expedia was our first mistake.) By Tuesday morning unfortunately, we knew we wouldn't be staying the third night for reasons beyond our control. On a side note, my understanding is that making a reservation is not a guarantee of payment, rather a show of good faith that the establishment will hold the room, as well as good faith from the customers that they will not be a no-show. So on early Tuesday afternoon we attempted to cancel the Wednesday (which was the following night) reservation. My travel companion went onto the Expedia website and followed the link "change or cancel booking" .. and clicked that. Two options: either contact Expedia support or contact the establishment, so she selected the Expedia "agent" which seemed to be a bot. The "agent" asked for details and then asked us to hold while the She-bot contacted the Oceano Inn. (out of curiosity, we asked if "Illana" was a bot. Illana responded that no she was not a bot, but an agent. So Not true. ***True to form, the She- bot cut off the chat after a few seconds of non-typing activity, which is par for the course for bot chat conversations. Ever chatted with a bot? Condolences.*** Three minutes later Expedia's bot returned to the chat with the bad news that Oceano Inn "denied" our refund request. No explanation given. Right away we felt this was unjust because we gave over 24 hours notice that we wouldn't be there- it IS unjust to be forced to purchase goods not received and/or services not rendered. But, being an optimist about humankind in general, i had hope that just speaking to a human being was all that was needed in order to resolve the dispute. We'd simply explain the situation, collect our money back, and be on our merry way. But sadly, we got nowhere by appealing to the humanity of the gal at the front desk, who we learned is named Alexandria. Alex, for short, informed us- sorry- she had no capability of refunding the money because she said, "was between you guys and Expedia and the transaction has nothing to do with us" and it was out of her hands. She said she was "just the messenger" and basically, we're out of luck (*and* out of $125 for a Wednesday night. Remember this was NOT a weekend night, folks! !;-) The front desk gal didn't offer up any other explanations- not even to refer to their "cancellation policy" which didn't seem to be posted anywhere in sight. Later we noticed that no cancellation policy was written on the receipt or anywhere we could physically locate. Expedia She-Bot has said earlier that the Oceano Inn refused the refund, but now, Alex at the Oceano Inn front desk has passed the buck back -and said it was Expedia's call. That felt untrue. But we can't prove that. It was a great disappointment to lose $125. That's a lot to us. But we moved on. (To be Cont.with more pics.)

    Lana M.

    This place was great. The rooms are ocean themed and look very clean. They had a mini fridge and a microwave, it was very quiet at night. It seems family owned and they have a lot of little signs to tell you the wifi and basic info from the room. Asked for extra blanket and the girl brought it to us no problem the shower is huge also

    Checkin  Non staffed  8.20 1721 hours
    Jim B.

    Very strange check in ring bell no answer Would like refund Very strange corner of pure Avenue in Oceano and Highway one no staff is in the check in when we call she said well you'll still have to wait but we've been waiting for 10 or 15 minutes there's very few cars in the parking lot I'm wondering if everybody's having problems checking in

    Bites my daughter woke up with the next morning
    Samantha R.

    DO NOT STAY HERE! My family and I were in Pismo and decided to stay the night. We found this inn on Yelp and the price was reasonable. My daughter woke up the next morning with bites and my son found a very suspicious bug in the bed. Don't recommend anyone to stay here!

    Rachel P.

    We came into town (Pismo Beach) to ride dune buggy's and knew we only needed a bed and shower for a night. This location is great for just that-it's walking distance to the beach (about two blocks). If you're looking for cheap, very basic (and borderline decent) then this is the place for you! It's dog friendly which was a main reason we chose them. It's directly next door to a liquor shop and across the street is an RV park (can be a little noisy). Down the block is a grassy area for dogs, and a cantina is located on the other side of the street. Not the greatest of rooms itself, but everything seemed mostly clean.

    A mans underwear next to the night stand. Room 117 (January 17th, 2020

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    Pacific Plaza Resort  - Laundry room

    Pacific Plaza Resort

    (62 reviews)

    $$

    We checked into the Pacific Plaza Resort on Easter Sunday and checked on Wednesday (3 nights, April…read more9-12, 2023). We had booked 2 units (509 and 604). I my 2 boys and I stayed in 509 and my parents and sister stayed in 604. Each unit was a 1 bedroom condo with a couch that pulls out into a full sized bed (sheets and blanket are rolled up and kept in a garbage bag on the top shelf in the closet) in the living room and a full kitchen (pot, pan, plates and utensils for 4, also dish soap, sponge and dish drying rack, no dishwasher). Bathrooms include 4 bath towels, 2 hand and 2 face towels and also comes with shampoo, conditioner and body wash. Location is great! It is located Pier Avenue (off of Hwy 1) and Air Park Dr in Oceano. It is directly across the street from the Oceano/Pismo State Beach Campground and Oceano Dunes Visitor's Center. We booked this place on Expedia, but you can book through various other hotel sites. It is a 5-7 minute walk to the Oceano beach and ATV rental facilities for the Oceano Sand Dunes, so if you are looking to play at the dunes, you can't beat this location! It is less than a 10 minute drive to downtown Pismo Beach and the Pismo Beach Pier. This resort is unique in that each unit is individually owned by someone (owners are only allowed to stay here for 88 days/year, no weekend or holidays, rent it out the rest of the time), so each unit is decorated differently and interior upkeep is done mainly by the owner as well. Therefore some units may be more remodeled or older than others. The on-site rental management office closes by 9pm, so if you are arriving later, then contact the office to make arrangements. Unit 509: located on the second floor and faces the parking lot and rental office. From the upstairs balcony, you can see the Elk's Lodge RV Parking and distantly behind would be the the Oceano Sand Dunes Beach, but it is blocked by the RV's and other buildings. Overall the interior is in decent condition, but the front door and jamb needs paint. The baseboards in the bathroom needs paint and caulking as the water tends to splash out after showering. The carpet in the bedroom is starting to wear and should be replaced soon. There are double sinks in the bathroom, so it makes getting ready in the morning routine and for bed easy. The first step of the stairs that leads up to the unit is a nailed price of wooden board versus concrete/stucco like the other steps. The best thing about this unit is the beach house theme decor which was very cute. The worst thing about this unit is that the wifi sucks inside and most of the time it doesn't work despite it showing 2-3 bars of signal. On the bed in the bedroom the wifi works a half the time, but nowhere else unless you are standing next to the front door or sitting outside in the balcony. Unit 604: located on the first floor facing Air Park Dr. Fortunately that road is not traveled on much so it is not noisy. This unit does not have any carpet, just laminate throughout. There is also only 1 sink in the bathroom and there are no towel holder for the hand towel. Upkeep in this unit is slightly better than the unit 509 that I was in, but the toilet flush lever did snap on the last night there (had a crack in it on arrival). The worst part of this room is that it is on the first floor, so you can hear the person walking around upstairs. The best part of this unit is that the wifi works great throughout the unit, so my kids wanted to spend more time in this unit while we're were there. Overall, this is a great place to stay due to the location, but also for the space and convenience of having a full kitchen. Not sure about during peak season, but for the time we went for Easter break for the kids, we paid less around $380 for 3 nights on 509 (basic condo) and around $418 for unit 604 (premium condo). I'm not really sure the difference between the basic and premium units as each one has its own plus and minuses. My pictures are from unit 509 that I stayed in.

    I enjoyed staying here. It was like a home away from home. it had a full kitchen. The bedroom was…read moreseparate from the front rooms.Also a nice little porch on the front with seating. check in was very easy. Everything was very clean no complaints at all it even had all the dishes and silverware in the kitchen, we would stay here again! We had room #407.

    SeaCrest OceanFront Hotel - Christmas 2025

    SeaCrest OceanFront Hotel

    (1.1k reviews)

    $$

    My husband and I just came back a week ago from spending our 42nd anniversary here. What a fabulous…read morebeautiful happy wonderful hotel! The staff.. the grounds and the room was perfect and the breakfast food too! Everything was absolutely top-notch! We will be back again often. Thank you to this wonderful hotel for making our 42nd anniversary absolutely wonderful.

    Overall, this hotel has a lot going for it, but the customer service completely changed my…read moreexperience. The positives first: the property itself is really nice. We stayed in a first-floor ocean view room since we had a service animal, and the room size was great. The grounds are well-kept, there's convenient beach access, and I loved that they have an adults-only hot tub--that was a nice touch. The person who checked us in was also very kind and welcoming, which set a great first impression. Unfortunately, things went downhill that night. Our upstairs neighbors were stomping loudly for hours. Around 8 PM, I called the front desk to let them know, and I was told they would reach out to the room--but nothing changed. By 10 PM, the noise was still going, so I called again. This time, instead of resolving the issue, I felt like we were being questioned. We were told the guests upstairs said they were already in bed, which didn't line up with what we were clearly hearing. The situation was frustrating enough that I tried to get their attention by tapping on the ceiling, which then got turned back on us as a complaint. When we asked about switching rooms, we were told the hotel was sold out and we'd have to wait until the next day--which I understand--but the way it was handled by the manager was disappointing. There was no apology, no empathy, and the tone came off dismissive and rude, which made the situation worse. I really wanted to love this place because the location and property are great, but customer service matters, especially when issues come up. Because of that experience, I'd think twice about staying here again.

    Hampton Inn & Suites Arroyo Grande/Pismo Beach Area

    Hampton Inn & Suites Arroyo Grande/Pismo Beach Area

    (269 reviews)

    $$

    The parking lot is next to two massive Panera dumpsters. When heated, the rotting, putrid scent…read morecarries across the entire lot. I had to hold my breath to get an item I forgot in my car. The air conditioning unit in our room cycled loudly, and switched gears all throughout night. It woke me at least five times, even though I was wearing earplugs. The next night my husband was livid, he didn't get any sleep because he heard stomping above us all night long. I awoke at least ten times that night, I thought it sounded like clicking or banging. When my husband complained to the front desk person, the young man looked at the hotel layout and said the people above us were checking out that morning, otherwise they could move us into another room. We were staying three nights, and my husband thought since the "loud" people were leaving we should just stay put, because we had a lot of items spread out because we were there to participate in a wedding recital and ceremony. All of our ironed clothes were already laid out and ready to wear. The last night was worse than the second. There was so much stomping my husband had to take a walk at 3AM to cool off, he was so angry. He came back to the room to take a shower and the water was cold. When he complained the following morning, the person behind the counter said we were directly under the lobby, and that's why it was so loud. Also my husband's previous complaint had not been logged. Since we were Hilton honor club members, Hilton contacted us after we checked out and were on our way home to acknowledge our complaint. They gave us some honor points, not enough for one night at the cruddy hotel, but it's better than nothing (I guess). The hot tub was filled with children with life vests, over used, and full the entire stay. We weren't able to use it. The fitness room was okay, and the breakfast was decent. I would not stay at this hotel again. I only gave the extra star because at least the Hilton attempted to make up for the awful service and sleepless nights.

    We stayed here in 2015 and the hotel was clean, quiet and comfortable like most Hampton Inns we…read morehave stayed at. Unfortunately this location has gone FAR downhill since then. The entire floor including the room we were in smelled like a combination of body odor, sweage and mildew. Our room had a massive puddle around the AC unit, which itself was flashing an error code. The best part of it all was the spider which was sitting in our bed. Here is the picture my wife told you that we took after you accused us of lying about, Phillip. We immediately left and booked a hotel in a location about a half an hour away and had a great night. My wife will be advising ALL of her clients and colleagues to avoid this location.

    Hilton Garden Inn San Luis Obispo/Pismo Beach - Meeting Room

    Hilton Garden Inn San Luis Obispo/Pismo Beach

    (247 reviews)

    $$

    My stay at this hotel reinforced my typical policy of only staying at non-chain hotels. Never…read moreagain! The main thing is a complete lack of accountability and zero effort to remedy the situation. Here's what happened.. I stayed here with a friend and we were super excited because it was our first trip together and our dogs were joining. We knew that we didn't want to swim in the ocean on this trip, so the MOST important factor in choosing this hotel was the ability to let our dogs in the pool area (not IN the pool of course, but just inside the gated area, like by our lounge chairs). In fact, this was the ONLY REASON we chose this hotel over another hotel that was otherwise objectively better. We confirmed TWICE with Hilton that dogs were allowed in the gated pool area. First we called, and there was a tough accent to understand but they said dogs were allowed if they wore diapers (???). We called a second time to make sure we heard correctly - a different person picked up and yes dogs are allowed in the gated pool area, no diaper necessary. For both of these calls, we called the phone number on the Hilton website, on the page for this *specific location* (not the general corporate number, obviously). So *surprise surprise* when we arrive, exhausted from hours of driving, the front desk tells us that that information was not correct. NO dogs allowed in the gated pool area. ALSO dogs are not allowed alone in the rooms, so basically there was no way for us to use the pool since we couldn't keep the dogs in the room (alone) nor the pool area with us. No apology, barely sympathetic, and zero offer to compensate us in any way or anything complementary as a good faith gesture. I'm furious at this point, so we go to the front desk again. We explain the situation (I think to the manager at this point?) in detail. She said that we didn't call the direct line to the hotel, that I guess that line was to the broader Hilton brand (like a call center?), and we should've done that to get the correct answer. She made it seem like it was *our fault* rather than what was obviously their fault. Because according to her, essentially we should've known that: a) the phone number listed FOR THAT LOCATION, ON THE OFFICIAL HILTON WEBSITE was NOT the direct line b) we should've gone on a wild goose chase for that actual direct number c) we should've known to not believe what two separate official Hilton employees told us was a lie. Excuse me.....?????? I reiterate, this was literally the ONLY REASON we chose this hotel. At this point I'm so frustrated because we are so far beyond the original issue. Ok I get that dogs aren't allowed in the area (I'm not challenging the policy, and I never did). I even can understand that SOMEHOW we should've been mind readers and known to not trust the phone number on the official site and to not trust anyone who speaks to us on that line. But for the manager to not apologize, to barely show compassion, to make it seem like it's our fault, to take ZERO accountability for the ridiculous situation, and on top of that, not even offer us a discount or like a free drink because god forbid they spend $5 on us - THATS what I take issue with. I mean I take issue with it all, but extremely basic hospitality would've at least made us feel a tiny bit better about it. Wild. She also didn't seem to grasp any of this. She kept saying that it's the official policy that dogs can't go in the area, but at that point I was explaining how I'm taking issue with how she was handling the whole situation. I never expected them to bend the dog policy - I get they have no control over that. We keep talking past each other. We ended up calling the front desk later and explaining how the situation didn't sit well with us for all of the reasons above, and now directly ask if there's anything they could do to make it up to us, like a complimentary drink or breakfast. Again, this was the only reason we chose this hotel!! Our trip CENTERED ON CHOOSING THIS HOTEL. In the end they gave us a measly amount of points, which went to my friend who booked the trip, I got nothing, and that was that. So here's my takeaway: if you have any sort of issue come up, you can expect them to show no sympathy, take ZERO ACCOUNTABILITY, and take no steps to remedy the situation or give a half hearted complementary gesture. I should've known to not trust a mega chain that doesn't give a crap about their obvious error. They have your payment already, so why should they?? My eyes are rolling out of my head.

    When looking for a hotel to stay I wanted a clean updated hotel in a good location. In particular,…read moreI was looking for a hotel in SLO! So how did this hotel match my needs? According to the Hilton app this hotel was recently updated: so I thought this must meet my requirements. Furthermore, I was looking forward to my stay as I had a patio upgrade based on my status. As soon as I stepped into the hotel I was greeted with a musty smell: showing the hotels age. When I opened the hotel door I gasped: this hotel has not really been updated. It was like putting lipstick on a pig! Partly updated. The age of the room showed through! The trim on the doors was broken, paint was chipping off, the appearance was outdated....everything of this room screamed old! So how was the upgraded patio? When I stepped out on the patio I was greeted by a pile of nail: wow that could have been a nasty incident if I stepped on them. Plus the furniture was all dirty! Lastly there was no privacy on the patios. You could be holding hands with your neighbor or be gazing into their eyes! As for the bed: horrible! Soft pillows! Plus I could feel the springs! Being a very frequent Hilton visitor: I would clearly say that hotel is not worth staying at. In fact I would encourage you to stay at another hotel. Lastly if you seek a hotel in SLO: this hotel is not in SLO. The title on the Hilton app is misleading. This hotel is in Pismo. SLO downtown is a good 20 minutes away.

    Oceano Inn - hotels - Updated May 2026

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