Surrogate perspective: I did 2 rounds of IVF for a family before I had to call it. My experience was traumatizing. It took about 6 months before I could talk about it without crying, some things I'm not gonna share on a public form. Ultimately my body became a product and a vessel I was no longer a patient or a person. They dismissed an allergic reaction to a medication. Threaten to drop me if I couldn't make a pre schedule appt they made without my permission. Doctors often felt cold. I remember calling friend towards the end because a doctor asked me how I was and was being kind towards me- it felt like such an anomaly. The doctors invited the intended parents to be in the room during the transfer without my consent. There's so much that I am not comfortable putting on a public form but after I was hysterically crying during the transfer- I had to quit and unfortunately at the expense of the family. Had the clinic been intentional and focused on providing me the patient care and not just providing a service for the intended family- I would've went the third round of IVF for the family. The family took a big financial hit and I am still emotionally recovering. read more

We found PNWF after our poor experience with another clinic. Our fertility journey span over nearly 9 years from trying to conceive naturally to surrogacy. Like many others, it was a very stressful time emotionally and financially. Our the first clinic did not make us feel cared for and added to the stress and frustration. When we decided to move the care to a different clinic, we did lots of research and landed with PNWF. It was such a difference! Everyone at PNWF made us feel very supported. Dr. Massie was our primary physician. She was warm, knowledgeable, and sincere. Given our history, we had lots of obstacles. We truly appreciate her candidness and the willingness to have a difficult conversation with us to lay out all possible outcomes. Meanwhile, she remained encouraging and kept us hopeful through the process. The care team made this process a lot less stressful for us. Everyone we met at the clinic genuinely cared. It was one of those places that it just seems every employee enjoyed working there. With multiple parties involved in the surrogacy process, they did a great job to keep all of us informed. The staff was on top of our appointments and often checked in before we even had anything to report back. This was a such a contrary to our experience with the first clinic. We are very glad we found PNWF and made the decision to move the care here. It was more expensive for us to travel here out of state, but the experience worths every penny. To everyone out there reading this review and considering their fertility options, best of luck! After almost 9 years of trying different options, we are now expecting a baby boy. The process is already challenging by itself, but the right care team will make it bearable. The team at PNWF did exactly that and more to help us. read more

Clean facilities, personable front desk staff, love all of the providers I've worked with, seamless and thorough communication.

I can't even begin to express how incredible this team and my experience with PNWF has been, from start to finish. I worked with Dr. Lamb and she is one of the most amazing human beings I have ever met. Her entire team and the whole office staff have been nothing short of exceptional. The fertility journey is not an easy one, and every person from PNWF has brought me so much comfort and professionalism, and most importantly, an incredible outcome. I could not possibly recommend them more, and can't wait to come back for my next transfer!!!! Thank you everybody for everything that you do, you are true miracle workers read more

We had a great experience with Dr. Rothenberg and her team. I would whole heartedly recommend them to anyone! IVF is a process, and a grueling one. What I learned is that it's so important to have a good team on your side to help you through the decisions, the questions, the process, and the waiting. I was one month shy of 41 at my egg retrieval, and 41 at the time of my transfer, and it can feel like the odds are against you at that age. That's why it was incredible to have someone like Dr. Rothenberg as my champion. Her knowledge made me feel so comfortable, and her attitude made me feel really confident. And her team of coordinators (Clare, Izzy, and Bre!) were incredible. I think that level of trust makes all the difference in this process, because there will be ups and downs, and fear, and uncertainty, and even disappointment when reality doesn't match your own hopes. That's just the hard truth of it. And that's why having a strong team and a good rapport with my RE felt so important, because you want to know your team has your back throughout the ride. An important thing to know about PNWF is that the Reproductive Endocrinologists work on a team model, so I saw several doctors throughout my various procedures. They were all super caring and supportive, and I had a good experience with each. I appreciated that this model of care means you aren't left to wait for long periods to schedule procedures or next steps, which is incredible - so much of the stress in IVF is during the waiting periods, so their scheduling model is genuinely amazing. That said, I'm so glad Dr. Rothenberg was my primary RE. The instant I met her for my first appointment, I just knew that I was in the right place and I really attribute her care and attention for my positive outcome. I feel so lucky to have had everyone on Team Rothenberg on my side throughout it all. They were only ever just an email or phone call away and they were incredible. Again, highly recommend PNWF. Realistic expectations are important and sometimes i think that is a hard reality to swallow. But if you find the right team and trust they are making the best decisions for your unique situation, then that will help make the IVF process more bearable. I really think this is the place to find that! read more

While facing fertility treatment is daunting for many of us initially, I can honestly say that Pacific Northwest Fertility made me feel safe and cared for throughout every moment of my journey. Dr. Broughton, in addition to being the most brilliant fertility doctor I could imagine, was so thorough and invested in my protocol and well-being as a patient. I always knew how much thought and time she put in to the particular decisions she made for me, and she is also incredibly compassionate and kind (something that I feel makes a huge difference for me as a fertility patient). My nursing team (Megan and Bre) walked each step of the process with me, and they held on to hope at every stage, even when I could not. Nurse practitioners Jennifer, Paige and Olivia (and truly every single provider I ever encountered at PNWF) were absolutely phenomenal, calming and expert in their care throughout all of my IUIs and IVF ultrasounds. This team made the difference for me, because I never felt like just a patient. I always knew how much they cared about me as a whole person, too, and ultimately their goal to help me build my family. I am so proud to have received my IVF care here, and I could not recommend PNWF more to anyone seeking the best standard of care alongside providers who are truly devoted to this work and to their patients. read more

I have had a mixed experience with PNWF. Some of the practitioners I spoke with, particularly my physician, have been compassionate and knowledgeable. They also were responsive and communicative, even when I left voicemails or sent emails. I had an IUI in late March that resulted in a chemical pregnancy. The day I found out it was unsuccessful, I had to have blood drawn. The phlebotomist asked if this would be my first kid. It took everything in me not to cry. More recently, I came in for a pre-check leading up to an IUI. I'd separately had bloodwork done that showed issues with my thyroid. In the pre-check with an internal ultrasound and the Ovidrel injection, I brought up the lab results. I shared the exact numbers for my TSH and T4. The physician I spoke with assured me it would be fine to proceed and injected me with the Ovidrel. Later that afternoon, my own physician called me to tell me not to move forward. I had the IUI appointment the following day already scheduled and the hormones coursing through me. I was frustrated. The latest issue happened when I attempted to have the sperm vial I own transported back to the sperm bank that I'd already paid storage for. It was at PNWF lab for the IUI as noted above that didn't proceed. When I called to have it transported back to the sperm bank, they were going to charge me $100 to remove it from their storage. I had no idea that charge was a thing, and obviously had hoped to use it for the upcoming IUI. Anyway, not a fully wonderful experience -- wanting everyone else to have a heads up about what I encountered. read more

I did the HSG procedure this past week at PNW fertitliy, and I had one of the most terrible experiences with health-care in my life. No one, literally no one, including my own OBGYN, had told me how painful the HSG procedure could be! I was traumatized by the amount of pain for which I wasn't prepared at all. I was also very embarrassed during the procedure for me crying and screaming from pain, since my impression was that "it's not meant to be a painful test, what's wrong with me?!" I always used to have severe pain during the first two days of my period for which I used to take several prescribed medications or injections in the ER. If I had been asked about my cramps ahead of time, I and my doctor would have made a better decision as to whether I should go through the procedure. Also, they could prescribe stronger medications than OTC ones, or they could choose anesthesia. The cost is another issue. We couldn't finish the procedure due to my intense pain! So, I'm gonna get charged for an incomplete, super painful test! Last but not least, my ovarian reserve is low and time is essential for me. HSG is done only on day 7 of cycles, which means that if one needs to repeat the procedure, they would have to wait one month. Can't believe how unprofessional they could behave! read more

We came to PNWF in an attempt to have a second child after a successful IVF cycle and implementation at a different clinic several years ago. PNWF was unable to successfully fertilize an embryo and we cannot recommend their clinic for several reasons: 1) Billing Practices. The billing department at PNWF is the department you'll hear the most from - more than your nurse team and certainly more than your doctor. They required pre-payment months in advance. They refused to follow-up or assist with appeals to insurance. Invoices (for prepayments of services that would not occur for months, if at all, or just the "because we can charge you this" fee) were hard to get. When our insurance company denied coverage of something that cost about 1,500 dollars, we were told that PNWF would not attempt to appeal because (paraphrased) 'your insurance company is difficult to work with.' 2) Poor Communication. My wife and I were left scrambling, one business day prior to injections were to begin, because the nationwide pharmacy we used didn't stock the (name brand) drugs PNWF prescribed. We had to contact the pharmacy and discover this, and we had to inform PNWF of this issue. To their credit, they found a cash pharmacy that was able to overnight us the drugs, but if my wife and I hadn't done our due diligence we would have lost a cycle due to PNWF's lack of communication or followup. Additionally, PNWF informed us that we should be saving the small left-over portion of a particular (expensive) drug in case we needed to stretch it another day - but they informed us of this several days after our injections began, so we had thrown away the excess dosages prior. 3) Continuity of care lacking. The final week of injections, immediately prior to extraction, is the most important week of IVF and one you would hope that doctors would pay the most attention to. That did not occur. During that week, my wife saw three different doctors for monitoring, all of which observed different numbers of follicles at different sizes. We believe this led directly to only 1/3rd (33%!!!) of the follicles being mature enough to attempt fertilization - none of which successfully survived to day six and none of which were able to be implanted. PNWF came recommended from friends who had a successful birth several years ago - we were hoping we would receive a similar standard of care. Instead, we were passed around by doctors who seemed disinterested in followup, harassed for payment from an unhelpful billing department, and only progressed as far as we did in the process because we were our own best advocates and pointed out issues that should have been resolved previously. We felt, throughout the process, that PNWF was far more interested in being paid quickly than they were with the successful implanting of embryos. We cannot recommend them. read more

This is from a donor point of view. The team I had was amazing and kind! They answered all my questions and I felt like my best interest was in mind. They also tried to help keep my schedule since I wasn't as flexible on times as I wish I could have been. The process itself was informative and fairly easy to follow. I had absolutely no problems during my donation cycle besides the bloating- as they said would happen. I would love to do another donation cycle once healed from this one! Thanks PNWF team for the amazing experience! read more

I had an overall negative experience with the clinic after two unsuccessful IVF cycles. I didn't feel supported or like my care was a priority over their scheduling challenges. Poor communication made the matters worse. Their incorrect handling of a non-fertility related health issue caused me a transfer cycle, due to their insensitive approach that triggered up my anxiety and depression patterns, probably already heightened by the hormones I was taking. When after months of prep and waiting I was ready to trigger ovulation and found myself curled up in a nonfunctional ball instead because of the way I was treated at the clinic, it was obvious I had to cancel it all and take my embryo to another clinic. The individual providers are all great human beings and professionals but the way the place is run really doesn't help. I would encourage you to look for other options for your care. read more

I love this clinic so much that I was even slightly sad to 'graduate'. I saw the wonderful Dr. Shahine and was fortunate to meet all 5 of the incredible doctors throughout my journey. I would be thrilled to see any of them for baby #2. I went to PNWF for two egg retrievals and 3 Frozen Embryo Transfers. I felt safe, I felt heard, and I felt realistic. I knew that I was working with the smartest women and the best lab. All of the doctors care so much. Team Shahine (Michelle and Ketner) are rock stars I honestly don't know what I would have done without them. When I compare my experience to my friends experiences at other clinics it's clear that PNWF provides the best care. Thank you all for everything! read more

Can't say enough about amazing Dr. Broughton and the team at Pacific Northwest Fertility is. We found Dr. Broughton after years of being ignored and misdiagnosed by multiple doctors and specialists. I literally spent years going to doctors insisting I had Asherman's Syndrome and no one believed me but her and Dr. Winner at Swedish. Dr. Broughton was able to conduct a Hysterosalpingography (HSG) within 24 hours to confirm my uterine scar tissue then completed a successful hysteroscopy to remove all my scar tissue within a month. She then coordinated with Dr. Winner on my following laparoscopy procedure to treat the endometriosis that resulted from 3 years of uterine blockage. Dr. Broughton and her team have continued to provide amazing ongoing support since then to confirm that I no longer have any scar tissue, and to help my cycles get back to normal with minimal hormonal support. Thanks so much! read more

So far, I have had a great experience at Pacific Northwest Fertility. Every staff I have been in contact with in the Bellevue and Seattle locations have been wonderful. They genuinely care and answer all my questions. I have done two egg retrieval so far and getting ready for the third. I want to especially thank Dr. Julie Lamb who did my second egg retrieval procedure. She was very kind and held my hand in a reassuring manner while talking to me before the procedure. I felt comfortable and well taken care of. Her kind and comforting gesture really got to me and I will always remember her for it. All the doctors at Pacific Northwest have been great whenever I came in contact with them. A big shout out to Team Zhou. This Team is amazing. I also want to thank Olivia the NP who did my recent pre-op appointment. She was very patient and kind. read more

Update: 6 embryos wow We tried 2 IVF clinics before we finally found and moved our file to PNWF. We are finally having success. After 6 years of trying this is the farthest we have ever gotten. We have 6 fertilized eggs through IVF. We broke up with Seattle Reproductive due to office staff errors and mistakes in applying for insurance coverage and switched our file to PNWF. (Note SRM doctor was great just did not like their business procedure and office staff errors) Elaine (insurance coordinator) and Yvette (nurse care coordinator) at PNWF have been amazing. They reply back to me quickly. Someone is always available to answer the phone. They call to check on you. Wow. When you do you injection training it's one on one at PNWF so no question is a stupid question and the class is specific to your medications. Vs. SRM style with multiple couples in the room with different medication plans so it's confusing and not friendly. I actually hated that at SRM the other parents then became a bit competitive in the injection class environment wanting to show off and judge each other. I was like competitive parenting already starting. The vibe there was not good at SRM. It felt like the staff talked negatively about patients and constantly had an attitude kind of like when you go to a gossip riddled hair salon. at PNWF everyone was friendly and felt sincerely happy to see us. Even when my husband awkwardly wanted to go to the lab to take their first baby picture to him showing up late wanting to catch the sonogram or blood draw. When they saw my husband they recognized him and would take him straight back to me. Dr Lorna Marshall is fantastic. She is on top of it and even changed my hormone IVF medication routine to something different then what SRM had planned for me because she said with my age and complications I needed the big meds. Obviously it worked I got 12 eggs retrieved and 6 fertilized. We were shocked to hear we had 6 fertilized eggs. We were expecting maybe 2-3eggs if we were lucky. So Lorna Marshall knows exactly what she is doing. The surgery was scary but they put you to sleep for it. The anathesiologist (might be spelled wrong) was thorough and walked us though the process. So when they took me back I was less scared. They had drinks and snacks for me to choose from. All I wanted was sleep and maybe to many apple juice to go. I was actually happy to hurry up and get the surgery over with so I could finally drink. You can't have food or drinks from midnight until surgery. Recovery sucked. Have an electric hot pad. Ask for the pain meds. And have the Tylenol ready at home. Dress cozy. Everyone at the clinic knows if you are there in your ugly PJ's it's your lucky egg day so I wore my pjs with pride. The clinic is clean with nice decor. Pretty flowers. Candy treats. Just so much nicer than SRM. The bathrooms are very clean also. Parking is a garage below. We always found parking and it cost anywhere from $8-20 a visit. So so happy with PNWF and felt safe that the staff was so organized that I feel confident all my eggs are properly labeled with my name. With all the office staff mistakes at SRM which I was scared to have them do the IVF and Mislabel my eggs. That's one reason we broke up with SRM and came to PNWF. read more

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I'm so bummed to have to put such a low rating. We used PNW fertility 5 years ago and had a great experience. We are back and so much has changed. It's impossible to get anyone on the phone, so much so that I missed my last cycle because I couldn't get anyone to answer phone calls or emails for over 48 hours. then they gave us loads of videos and homework to complete before we can sign consents and before they will give us a timeline (meanwhile we are a month in with NO Timeline of appointments and were only sent the videos 3 days ago!) instead of just having a meeting with us. This is like your accountant making you pass an accounting test before they'll submit your taxes. Heads up, they also this month called in a prescription for me that last month I was told not to take because it could effect the number of eggs dropped (again, what is going on here!). We are supposed to do IVF this month but with all the obstacles and the terrible communication we are strongly considering throwing in the towel. If it's this hard to even get the appointments done maybe it's just not meant to be. read more

I can't say enough about how amazing Dr. Broughton and her team have treated me. Dr. Broughton's nurse (Amber) spent hours on the phone with my pharmacy to resolve an issue with my prescription order. She and her team have always treated me with respect and emotional sensitivity. I do feel it is my obligation to warn anyone who has a pending appointment with Dr. Marshall... Cancel it! She made me feel like it was my personal failure that I cannot have children naturally. Her comments were crass and hurtful. Please please please avoid her. read more

This place is grossly understaffed, so you won't be able to meet with a doctor for literally months (we started in June and as of now the first available appointment is in October). The nurses were dismissive of my concerns about major changes to my cycle (as though they know it better than I do?) and did not return multiple calls about a time-sensitive issue, leaving us to scramble and try to get answers online and through my regular doctor. Save yourself the heartache, time, and money. Go somewhere else where they have time to care. read more

I have went through 4 egg donation cycles at this location, it was the staff that makes all the difference in this place. They genuinely care about your health and well being Vs. Just being another donor. The doctors are fantastic, the staff is overall so welcoming, caring and understanding. Every cycle I have went through here, I have been treated with care and caution to make sure the process is as easy as possible. I have been cared for by Dr. Marshall and Dr. Lamb mostly and they have been amazing every time. Leah, Molly, and Emilee are just as wonderful. If you're looking for a safe place to donate this is it! read more

*EGG DONOR PERSPECTIVE * I was in the process of being an egg donor, everyone was very respectful and very professional towards me. I had an initial appointment to see if I was emotionally and physically fit for egg donation which after a few weeks it was determined I was. I had a saliva test done to see if I had any hereditary problems that came up 100% clean. I started the process, taking shots daily and getting blood drawn every other day. I had a 10 day calendar, I was on day 7, went to get my usual blood drawn, they tell me everything seems fine. Two hour later I get a call saying my cycle is cancel... no reason provided. I ask why, they told me I had a normal egg count but not enough for the intended parents. Of course at this point I'm confused, I'm asked to return the left over medicine and come pick up a "compensation check". After going to the office to drop the remaining medicine, syringes etc. I really wanted to know the details of what had happened. Apparently, the intended father had a genetic desease, and the family needed more eggs than usual to secure a healthy embryo. Ok, I understand, but I was never ever told this beforehand. If I had know that there was a greater chance of the cycle being cancel I wouldn't have gone through the motions of injecting hormones into my body for 7 days straight, the bloating, etc I received a check for $200 and that was the end of it. I had 12 mature eggs and didn't get my period until 7 weeks after the last injection which was a little worrisome. I now have a bittersweet feeling about the whole thing, I understand taking care of the parents expectations is important but so are we, the egg donors. If you're an egg donor, I'd recommend you join "we are egg donors" to read other women experiences and look at recommended agencies and clinics. Most places won't drop you on egg count, specially 7 days in. I appreciate the help given by PNW and nobody was rude, I still felt cheated because I provided full information about myself, photos, education, dna test, even my grandparents studies, height and weight and something as important as the IP genetic disease was kept from me. I don't think that's fair. read more

Writing this from an egg donor perspective! I've donated my eggs 3 times (twice at a Bellevue clinic, once at Pacific NW Fertility), and PNW Fertility provided by far the best experience. I genuinely felt like my well-being was a priority as opposed to the other clinic where I got the vibe that they just tried to farm eggs. The medications were easier/there were fewer injections. I wasn't prescribed a "preventative antibiotic" like I was at the other clinic, which I believe does more harm than good. I was given the sweetest gift basket as a thank you, which included a hand written card from the donor staff/team. This clinic paid more on the 1st donation than the other clinic did on the 1st or the 2nd one. Parking was validated. I had a bit of OHSS with my 2nd donation and the staff here did so much to prevent that from happening again, including providing me with extra meds, information, and even triggering the donation a day earlier than they perhaps could've (meaning there may be slightly fewer mature eggs, but it would help me be more comfortable/safe). I received a follow up call the day after the donation, which is huge since the other location literally never contacted me again until they asked me to do another donation. My donor team is fantastic and contains some of the most caring people (Molly, Alyssa, Leah, Emilee). 10/10 would recommend from a donor perspective! read more

I cannot say enough about the wonderful staff at PNW Fertility. I am under the care of Dr. Marshall and feel supported and cared for by Dr. Marshall, her nurse Brenna, and all of the other doctors and nurses I have seen while seeking treatment. Infertility is challenging but the experience of knowing I am under great care makes each step of the process manageable. I would highly recommend this clinic to anyone seeking infertility treatment. read more

Dr Lamb is a fantastic Dr who takes time to explain everything to her patients including the chances snd risks. She has a very pleasant demeanor and it is a pleasure to work with her. We are lucky to have found her and now we have a family thanks to her. PNWF and Dr Lamb are responsible for giving us and many friends of ours the family we desire and pray for. read more

Incredibly happy with our experience here! We spent about 1.5 years as patients. We did lots of tests, a minor surgery, two rounds of egg retrieval with genetic testing, and a successful embryo transfer. Every experience we had was positive and handled with such personal care by the staff. They really made a difficult emotional process as comfortable as it possibly could be. They are all heroes, truly. I actually cried when I left my very last appointment because I was sad I wouldn't see the staff anymore. I should say the only reason we did the second an extra round of egg retrieval was to get additional embryos on ice for the future (due to my rapidly declining egg count/age). The first round was successful with one healthy embryo, and the second round we got four more! Insurance covered none of it. That said, my only regret was waiting so long. The money will be paid off, but feeling like our family is complete is priceless. IVF sounded so scary and impossible, but at PNWF, it's neither of those things. If you are considering IVF I can't recommend enough that the staff at PNWF be your teammates! read more

After barely starting our course of DEIVF (donor egg IVF) at a Bellevue clinic (TERRIBLE EXPERIENCE!), we were so glad and lucky to have found our home at PNWF. Unlike our first clinic, communication with PNWF was always clear, concise, and amazingly prompt. In the earliest days of inquiring about DEIVF, I emailed frequently with Samantha Mullinax with endless questions - and she wasn't even the IVF nurse! She was always thorough, understanding, and patient with the questions we had. She helped us set up an in-office appointment, where we became patients of Dr. Shahine. First, though, we met with the DEIVF co-ordinator, Stephanie Frickleton, as well as Alyssa Schoenemann, who was our amazing DEIVF nurse who worked with Dr. Shahine. It was a long visit (complete with a snack/refreshment bag!), but it was thorough, so well organized, and it was very clear all staff we interacted with that day had read our file and knew our situation. After picking our donor, thus began the process of testing on both my husband and I. We had completed some of the testing (infectious diseases and inherited conditions) at the previous clinic, to which PNWF was able to use the same results. Though things happened at a good, timely pace, it felt like forever before October 2016 came along, and we found out we had 3 precious embryos. After final fertility testing, as well as unrelated medical screening, our FET was scheduled for the end of January 2017. During this time, Alyssa S. was always in communication with us, and set up a very thorough protocol for the IVF medication. As usual, she was always patient, calm, and prompt when responding to my endless questions. As for the transfer day, it could not have gone better. In the ensuing 10 days (the dreaded "two week wait"), time passed slowly. The anticipation of "the call", to let us know if our transfer had been successful or not, was mind-numbingly hard to wait for. Alyssa called us with the best news - that our transfer was successful and I was finally pregnant (something I never thought I'd have the opportunity to do). We then had 2 scheduled ultrasounds (and 1 unscheduled due to a scare) - where we did see the same ultrasound tech each time. On our last ultrasound (8 weeks), we were able to see both Dr. Shahine & Alyssa a final time (for now). I can honestly say that I felt they were truly excited for our success and happiness - both before the transfer, and now that we were newly expectant parents. We have felt profoundly cared about by everyone - from the front office staff, to the lab tech, and beyond. It was actually pretty difficult to leave the clinic as 'normal' patients after sustaining our pregnancy to 10 weeks, because we loved the care we received from PNWF. We could not recommend PNWF enough - though difficult circumstances brought us there (which we already knew/were prepared for), they made the DEIVF process streamlined and manageable. We will be eternally grateful to them for helping us start our family... baby boy due October 2017! read more

This is my first Yelp review. I don't intend to discredit other peoples' good experiences with PNWF but my own has been very disappointing. From the onset, at our initial consultation, the ARNP made me feel old, kept getting my age wrong and pushed IVF despite our expressed interest to trial less invasive procedures first. We then did all the recommended diagnostic tests and despite repeated calls, including voicemails left with reception, never heard back to get our follow up visit scheduled to review the results. Very frustrating especially with the time constraints involved in this whole process. We decided to switch to Seattle Reproductive Medicine and have been very happy so far. Staff respond really quickly on the online portal, the doctor is on board with our goals and we finally feel like we're making progress in our fertility journey. read more

2/26: I received my charts from this clinic in anticipation of some upcoming appointments with alternate fertility clinics and (almost) had a good laugh at some of what I read. Such as the entry indicating that after I called PNW Fertility regarding my miscarriage I was told that they would reach out to me "sometime [that] week" and that I "[stated] my understanding and [would] wait for a phone call." This *literally* never happened. In fact, had someone told me upon hearing of my miscarriage that it would take up to a week for anyone on my doctor's team to return my call, I would have told them not to bother calling me - that I would find a medical provider who had time for his/her patients - I would certainly not have indicated my understanding and waited by the phone for a call. Literally no one that I have spoken with - my husband, friends who are considering fertility treatment, friends who have received fertility treatment, friends who have had miscarriages, friends who are pregnant, etc has indicated that they would accept such a slow response time from their doctor - particularly given the circumstances. At the very least, I feel that potential patients should go in knowing that this lack of responsiveness is apparently acceptable to PNW Fertility. My husband and I had considered seeing another provider at PNW Fertility (and actually met with one) but, after looking at our records, we both feel very confident that moving to another clinic is the right choice for us. Based upon inaccurate information included in my medical file, I am lowering my review from 2 stars to 1 star. Pacific NW Fertility was great... right up until the point I had a miscarriage. I had 3 IUIs at this clinic - the 3rd of which was successful. My husband and I were thrilled. Unfortunately, I had a miscarriage at 6 weeks. When I called to figure out next steps, they seemed eager to return my call if there were services (and $$) attached - I got a response w/in 3 hours offering HCG tests and an ultrasound (already completed by the ER at Swedish 1st Hill) but when I asked about a timeline for re-establishing care, I still hadn't received a response after 48 hours. I called back and was told that the team that I worked with (Dr. Broughton's team) was "in a meeting" but that I could leave another message. I called back again to ask if there was any other team that was available to take on patients and available to speak with me but, apparently, exactly zero doctors or nurses were available. It's frustrating - having a miscarriage is a painful experience and, I imagine, not particularly uncommon for fertility patients. You would think that PNW Fertility would be better prepared/more willing to help patients overcome such an issue by working with them to develop a timeline re-establish care. I am sad and frustrated that the team that I was working with for months was unwilling to even give me the courtesy of a response to my message. I think that you can tell a lot about a medical provider by how they support you - or don't - when something has gone wrong. Based upon my inability to reach anyone at PNW Fertility, I decided to set up consultations with two other providers - Seattle Reproductive Medicine and the UW. Hopefully we have a better experience at one of these clinics. read more

Seattle officeSo unprofessional!!!!! front desk staff turnover rate is way to high! Never go to the Seattle office staff at the front desks are way to unprofessional and under trained. I have been with this company for a year and was treated like crap and a dollar sign the whole time. I'll be transferring my services to another clinic. I DoNot!!!!! Recommend At All.. 9/2/21 read more

I had a very bad experience with this clinic. It started and was over so fast - for that I am happy. I was 39 and needed gender selection IVF for a genetic disorder that I carry. I took advantage of the 30 min phone consultation and was very excited to get started. Basically, I was told I shouldn't try. That my chances for success were so low that I should not pursue this any further. I was crushed. Devastated. I picked myself up and called another clinic in Seattle (initials SRM) and was brought right in. Sure, my odds were slim but certainly non existent. I am happy to say that with this other clinic I have received the outcome I hoped and dreamed for. Terrible service to women to almost kick them while they are down so to speak. Horrible. read more

I did not have a positive experience at PNW Fertility as I was not informed (a priori) that I would be charged a $500 administrative fee *a second time*. One of the billing people claimed that she had informed me that I would be charged this $500 ***a second time***, when in fact she had not. I didn't appreciate the implication that I was lying. Moreover, I had been a good customer to the clinic - bringing in about $5000 business to them, with nary a billing (or otherwise) complaint. For context, look at my Yelp record - I only rave places. I almost never file negative reviews. It takes a lot to bring me to the point of feeling so disrespected as a customer that I post a negative review. But here we are. read more

We liked Dr Hickok but we didn't see him much. The issue is that when you run into a bunch of little issues, it makes the overall experience terrible. Here are a couple of issues we encountered: 1. Purchasing the drugs and how much wasn't very clear. A couple of times, I had to either rush the delivery of the drugs (extra $$$) or run down to PNW Fertility and purchase the drugs at a much higher price in traffic at the end of the day. We also still to do this day have an extra $1000 in Gonal-F left sitting in the fridge. 2. There were some billing problems which took a lot of phone calls and emails to straighten out. I had to end up creating an excel spreadsheet to point out their errors. 3. I had the worst blood extraction in my life. African American woman poked me with the needle and when no blood was flowing, she proceeded to move the needle around which was just terrible. She didn't really apologize until I started crying and i could hear her laughing with the next patient which didn't make feel very good. I felt she didn't have any empathy for what had happened. 4. I also had a really bad ultra sound experience. The doctor (not Hickok, I don't remember her name) just didn't seem to care about how it was being done. For our second attempt, we have chosen a different clinic. read more

SUCCESS! Dr Marshall is the best. She is very personable, friendly and highly competent. After going through an unsuccessful, expensive and impersonal experience at SRM, we switched to PNWF. Their new Doctor saw us on the initial visit, but sent us to Dr Marshall because we had a prior failure. Dr Marshall reviewed our case with her entire team, came up with a plan and we had success ON THE FIRST TRY. We owe a lot to Dr. Marshall. read more

I was a patient here for over a year - I held off reviewing for that time because I wanted to give a full picture review and not just base it off a handful of visits. Why this clinic rocks: -The medical professionals here are experts at what they do. -They start patients off with a simple plan of treatment and work towards more complicated treatment as it is warranted -They are open every day of the week and are only closed for Christmas (and if I remember correctly it was only for part of the day). -The providers here are compassionate about the emotional difficulty of infertility -I felt like my concerns were listened to and questions responded to very well -I really appreciated that the sonographers were gently with the ultrasounds (which is nice when you're in every 2-3 days waiting for eggs to mature) -After quite a difficult time getting my body to ovulate, I got pregnant! -They follow people through the first 8 or so weeks of pregnancy and do early ultrasounds (which after trying for so long it was very reassuring to see those early milestones) What could be improved upon: -At times communication was inconsistent, especially from the medical assistant level who (I believe) are more comfortable discussing general cases rather than specific/unique situations -I felt I had to continuously remind them that my insurance covered their treatment. This seemed to sink in after 8 or so months. There wasn't ever an issue with billing but items such as getting the prescriptions sent to Walgreens instead of the pharmacy for self-pay was at times annoying and reminding them that I can do as many blood tests, ultrasounds, etc. as were needed because my insurance rocks. What to expect: Your first appointment is a consultation where they get an overall idea of your medical history and potential causes of infertility We were able to get an outline of what the initial treatment would be like that day and had paperwork on how the treatments generally worked. I'm sure this could go slightly different for each person but I had an ultrasound on my first visit and a few blood tests to see what my hormones were up to. Why I'd Recommend them: If it isn't clear from what I've said above, I really appreciated my experience with PNWF. They are receptive to feedback throughout treatment and really work to make sure people feel good about the progress they're making. Other odds and ends: They are on the 10th floor of their building and parking can be tight. Give yourself an extra 10 minutes just for parking. Though, they are flexible with a 5-10 minute delay but expect that your visit will be prolonged if that is the case. If you're in and out under 30 minutes, parking is free. Otherwise you'll bay $4 for the first hour. read more

I'm not pregnant (yet--hopefully) and am fairly early in my experience with PNWF. But whether we are successful in getting pregnant or not, wouldn't change my feelings on the service I've received from PNWF. After a very negative experience w/SRM, it took me a year of looking at other options to call to meet with Dr. Hickok. I could kiss the girlfriend who suggested I get a second opinion from him. The approach is so different, between the two clinics. I actually feel like PNWF and Dr. Hickok care about what is good for my husband and myself more than they do lining their own pocketbooks. Everyone I've dealt with is interested in answering my questions and giving me guidance as a friend and fellow human being, not a patient number or chart. First appt at PNWF, and Dr. Hickok recommended some diagnostic procedures that SRM completely failed to suggest (SRM wanted me to go straight to egg donors). Diagnostic testing turned up something that is corrected through a simple/straightforward surgery, which I've now had. Even if I had dumped the $$$ into a donated egg and IVF, there's a high probability that without the surgery, the pregnancy wouldn't be viable. Shame on SRM. Following this surgery, we'll still pursue less invasive (and expensive) options because I am now lead to believe that the glass is half full. Hope is a powerful emotion, in this process. In an extremely personal and emotional journey, I am thrilled to have partnered with PNWF. read more

Dr. Julie Lamb and her partners are the best drs and people I have ever worked with. Going to fertility is not something that usually you are going into without frustration, and a lot of other emotions. I am a single woman that decided to have a baby on her own. Being 38 it was time to make the big decision and this was easier than wanting a partner. :) I tried iui and then had friends that decided they would donate sperm to me. throughout the whole process the drs, the nurses - everyone ... were amazing, thoughtful, helpful, compassionate, and did everything in their power to help me reach my goals. Even with my fear of needles they had me come in every day and gave me my needle - so amazing. My twins (yes twins!) were born 4 weeks ago, perfect and all because of dr. lamb's passion for knowing that my dream of being a mother was everything to me. She paved new roads for me to be able to do this, she checked on me when I was in the hospital with some scary things going on - when I wasn't even her patient anymore. I owe them this joy and happiness now - read more

We are about to start our IVF journey at PNW, and are confident that we could not be in better hands. Dr. Lamb is so helpful in answering our questions, and I can tell how much she really cares about her patients! I also love that both she and her assistant will always wave if they see me (or my husband) in the waiting room, and I'm obviously not just patient #whatever to them. They rock my lucky socks! :) read more

I have had an absolutely amazing and positive experience with PNW Fertility. As I went through multiple rounds of IUI I was supported so well by Jennifer Schilling. Every staff with the exception of one that had poor bedside manner treated us with absolute compassion, respect, and support. After multiple IUI attempts we then moved to working with Dr. Shahine. I selected Dr. Shahine to be our IVF doctor based on my initial interaction with her during my HSG exam. She was so compassionate and comforting that I knew she would be a great choice for our IVF. We don't know the results of our IVF yet but I am extremely grateful for the experience I've had with this clinic over the last couple years. As many stated here Dr. Shahine is honest, caring, and kind. She's exactly what I needed during this process. read more

Follow-up to my review in Jan 2012. I welcomed my beautiful son Parker on 1/17/2013 after our first and successful IVF attempt. From step #1 to the finish line the staff at PNW were supposed, nurturing, helpful, and I never felt like they could "do more." I would say that I was most happy with my physician, Dr. Shahine. I did meet with all of the other doctors for random ultrasounds (whoever was available on the day I needed to be there during the process) and I preferred Dr. Shahine's bedside manner to all others. I was able to produce a large number of eggs and before be got to implantation, one of the doctors suggested I consider egg donation as I was a prime candidate . . . she just had poor timing with her suggestion . . . I hadn't even implanted or gotten pregnant on my own yet. I was also on a lot of hormones at the time so I may have been oversensitive. We have several excellent quality embryos waiting for us when we are ready to add to the family and I would not hesitate to continue working with PNW again. read more

I realize I'm writing this from a slightly different viewpoint than most. However, I LOVE this place. I've donated here several times and they are so caring, you're not so much a number and a commodity. They also don't pump you full of extra unnecessary drugs. Other places put you on injectable drugs for a month or so, with multiple shots daily, whereas PNWF only uses injectables for about a week and a half. I like the fact they use hcg AND Lupron to trigger, as I have a much easier time (and recovery) with their method as opposed to only a massive dose of hcg. I just can't say enough about how great they are and what a pleasure they are to work with. read more

I had a TERRIBLE experience with the billing department here. When I first went to PNW Fertility, I spoke to a billing counselor, knowing that I would need to make monthly payments. She assured me that making regular payments was not an issue and that they "don't go after people just for a couple hundred dollars." After a few appointments, I was told that I had a less than 1% chance of conceiving with my husband through IVF. We made the decision to stop treatments at that time. Our bill was around $400 when we discontinued services. After we received the first bill, we made regular payments to pay off the rather small balance we had accrued. That was when all the problems started. The online payment system did not post to my account and I was told that I hadn't made the payment until I provided the confirmation ID number. The person on the phone said that the money had posted to someone else's account. She fixed it, and told me since I actually hadn't skipped a payment, that I could have everything paid off by 8/1. I made the next payment and then a few days later received a bill with a negative balance ($-7.45). Two days later, I received a bill for the entire balance of $177.46 due on 6/8. When I called to find out what was happening with my account, I was told that I had agreed to pay off the balance by 6/8 and that they "never send out negative balances." They said we owed the full amount because we only made $50 payments and not $96.66 which was never told to me. I said it was very confusing getting a negative bill in the middle of the payment plan and they just kept repeating "we don't send out negative invoices" and I said "how do I have it in my hand then?" I will NEVER send anyone to PNW Fertility. This is the first time I've ever had anything like this happen with a doctor's office. They are in the business of making money, not making miracles happen. read more