These are the reasons I will not use this company in the future and will not recommend them to my friends:
I hired this company to do basic lawn care. For my yard they used a large, stand behind mower. The operator worked extremely fast and appeared to be more concerned about speed than doing a good job. After a period of heavy rain, we called the company to cancel the next day's service for fear of damage to our lawn. We had to leave a message on their machine because no one answered. The crew showed up the next day and before we could stop them, they finished what they were supposed to do and left. They damaged our entire lawn because of heavy tire tracks. Now I have to spend next Spring and Summer getting it back to where it was last year. When we called to let the company know about our complaint, they were not interested and said it was probably just layed over grass from the mower. They did not offer to come out and assess the damage or make any compensation at all. They also applied a moss remover without our request.
Here are my questions:
Why do the mowers have to operate at extreme speed?
Why wasn't our cancellation message passed on to the workers?
Why don't the workers have the ability to see when a lawn could be damaged?
Why doesn't the company care enough to want to do a good job without damage?
Use this company at your own risk! read more