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Corpus Christi, TX

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Pacific Kitchen & Home

5.0 (1 review)

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14 years ago

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Allan N.

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Extremely disappointing experience with American Appliance Company Corpus Christi -…read more I would strongly caution anyone considering using this company. My refrigerator was not cooling, but the freezer was working fine. American Appliance Company replaced a part that did not fix the problem and charged me nearly $1,000 for the part and service, and now the freezer is not freezing either. Unfortunately, the poor experience didn't end there. After the unnecessary repair, I was scheduled for follow-up appointments--at first, I was not told that the follow-up was going to be a third-party company. The company stood me up twice. You can imagine my disappointment and frustration when no one showed up as promised, leaving me repeatedly rearranging my schedule and dealing with an appliance issue that should have been resolved in the first place. What made the situation even more frustrating was the complete lack of accountability. I asked to speak with the owner. I was first told that he was on another line- I offered to hold- after holding for aprox 10 min, I was told the owner left, refusing to speak with me. When you have charged a customer nearly $1,000 for work that did not need to be done and then fail to show up for three appointments, I believe the least you can do is take responsibility and speak directly with the customer, especially since I had to rearrange my schedule to be available at that time. The combination of an unnecessary repair, an outrageous bill, three missed appointments, and an owner unwilling to address the situation has left me extremely dissatisfied. Nearly $1,000 later, three appointments missed, and still no accountability. That is not the level of service I expect from a professional appliance company that professes to be Christian.

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Ferguson Home

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Saw the poor reviews, guess they turned it around. Went in yesterday and Gabriel Gutierrez helped…read moreme get an answer to all my questions. Didn't try to hard sell on items that I didn't need and gave clear and correct information on how to solve my issue.

It hurts whenever I feel the need to give a business a less-than-favorable review, but when you…read moredeceive customers with your web site, you've got it coming. As any home DIY'er will know, the only real time you've got to work on those projects is on the weekend (Saturday, mostly, because Sunday is for family and football). So, this one Saturday, I'm working on our leaky kitchen faucet. Anyone who's fussed and cussed at these things can relate. I needed some parts and went to Google a local parts solution. Up pops Ferguson's on the page and, hey, not even a few miles from me. Fantastic! Hop in the car, I'm on my way. Arrive there only to find it's their kitchen and bath SHOWROOM. Everything shiny, pretty and new. Not a spare part end cap or aisle to be seen anywhere. So, I ask. "Oh no," she says, "we don't have any parts here." "But, your web site says you do." "Well, we DID at one time, but it's been moved to another location." ..... "and they're closed today"..... So, not only do you not have the parts here, like your site said you did, but your parts store is not open on a SATURDAY??? It's a good thing I can ALWAYS rely on Home Depot to the rescue! Now, I have to be fair and give this a two-star rating - it was a very immaculate-looking showroom.

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Pacific Kitchen & Home - appliances - Updated October 2026

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