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    Armstrong Lumber

    5.0 (1 review)
    Open 7:00 am - 5:00 pm

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    8 years ago

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    The Home Depot

    The Home Depot

    (13 reviews)

    $$

    Yesterday, I needed to place a large flooring order I arrived near 2. I had been there the…read more previous week and bought a few samples to show a customer. Customer chose and on this day I wanted to place the order. I go to the flooring department desk and wait, then i go to the pro desk area. There are 9 employees having a large time. One employee ask to help I said I need to place a large floor order. You need to go to flooring. Ok, but I've been there and no one is there. Well all of our computers are being used up here I'll call someone to meet you. First, none of the large time happening employees were standing in front of any of 10 computers actively doing any computing and no other customers were in front of me. I went back to flooring and sat down 20 minutes before I called the store from my cell phone to ask for help. Finally Desiree came up. She was able to make my shopping experience worse. I mis-pronounced her name and she was happy with a upside down smile to help me know that twice. But again all I need is flooring and they sell flooring right? Read this conversation Her: We don't have enough to complete your order. Me: Okay can we order? Her: it doesn't show up in the system. Me: but here is the pic of the bar code from right over there. Her: we only have 20 boxes Me: can I order online? Her: it's not in the system I doubt it. You can buy our 20 boxes, and go to the 2 other stores and pick up what they have to complete your order. Me: can I call the stores in advance and have it ready. Her: you can try but it's not in the system. Me: if it's not in the system why are you telling me the inventory of other stores? I have no idea what is true. Because i left with no flooring and will go to another store and ask my customer to choose from a different stores selection. I mean it's just another trip to a customers home and repeat the selections process and back to the order department. It will not be the floor dept of "d pot" Thanks Home Depot for showing me the correct pronunciation of "Desiree" only cost my company $350 in wages for lost time. READ MY REVIEW FOR THE LOWES experience. There is a big difference in training. This is alone set in place from the culture set in place from management.

    This Bridgeport on Southport Ave store has improved, Emilio, John, Roy, Courtney, Nadia, Jody,…read moreFlooring, Lawn & Garden, Lumber, Rental, Plumbing, Electrical and every department has turned this store around, keep up the good work. Better service means more customers. Please keep more staff working, so we can get help and buy more! I would like to see improvements in security, maybe hire off duty police/law enforcement. We even got a new store manager Lisa! Ps. make sure you follow up with complaints, this was a big issue in the past. Make it safe and clean and more people will shop here :)

    Lowe's Home Improvement

    Lowe's Home Improvement

    (72 reviews)

    $$

    As soon as we walked in, the stores and clean and what we were looking for was easy to find. We…read moretook our purchase up to the front to check out and that's where we had the problem. The item we were purchasing was very large and very heavy, so my husband asked the cashier if there was somebody that could help us load it if we pulled our vehicle up to the door. She never responded, and she didn't even look up to it knowledge she had heard him, so I repeated the request. That's when she said " if you want to pull your car up I will find somebody to help". My husband went to pull the car up while I waited just inside the door. After a few minutes she saw me standing there and called out to somebody. I watched her tell someone that we needed assistance and it appeared that he heard her as he looked at her and then turned and walked away. About five minutes later I noticed that three of the guys (that I had previously seen outside helping people ) we're standing and joking around with each other right behind our cashier. After a few minutes they all walked away. My husband called me and I had told him we were still waiting and that nobody had come over to me yet. He told me he was just going to come in and get it himself. He came in and got our purchase and took it out to our vehicle when all of a sudden two guys quickly came walking up to help him load it. I noticed there was I Nother vehicle in front of us that were loading their own purchase as well. Those same two employees stood behind them watching them load it. I guess just in case they needed assistance

    The fulfillment person Vera was very unhelpful. She basically argued with me. Do not order anything…read moreonline from this store. Total nightmare

    Armstrong Lumber - buildingsupplies - Updated May 2026

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