We purchased an oven from Lowe's and scheduled delivery and installation. Unfortunately, the experience has been one problem after another. Our original delivery did not happen because of a communication issue involving outdated contact information. We worked with Lowe's to correct everything and rescheduled for the next available date. We tried to be understanding and give Lowe's the benefit of the doubt. Then, the night before our rescheduled delivery, we received a late-night text from the installer saying he would not be able to make the appointment due to a vehicle issue. We were supposed to receive our oven the next morning, and we are now being told we have to wait another week for the next available appointment. What has been most frustrating is the lack of ownership from Lowe's. We have spent hours trying to get help and have repeatedly been passed around rather than having someone actually take responsibility for resolving the issue. I even contacted Customer Service and waited on hold for over 10 minutes before the call dropped. No one called back. When I called again, I was told they could not help me. When I asked who could assist with escalating the situation, the representative ended the call without providing any additional contact information or resolution. We understand that unexpected things happen. Installers have vehicle problems, and we are not unreasonable about that. What we are disappointed by is how Lowe's has handled the situation and the complete lack of effort to make things right. We have been loyal Lowe's customers, but after this experience, we are seriously questioning whether we would purchase another major appliance from the company. We are not looking for perfection. We are looking for accountability, communication, and some effort to make a very frustrating experience right. read more

The fulfillment person Vera was very unhelpful. She basically argued with me. Do not order anything online from this store. Total nightmare

Love this store. Been shopping here for 5 years and never had a significant issue. I buy appliances here, tools, everything. They have great sales all the time. I've even done returns. Highly recommended. read more

Hard to comment on customer service when it's non existent, and even the store manager is unresponsive. Two thumbs down!

I have been doing business with Lowes for 20 years, back when they were good. 4 months ago my 3 year old dryer went out. I made an appointment with Assurant. There are only 2 providers for Corpus Christin, one in kingsville and one in San Antonio. The one in San Antonio only comes to corpus on wednesdays and only had an opening in 3 weeks. No communication with Assurant at all. Then a part was ordered and then the part is no longer made. Then it is. Finally I get it totalled and I order a new dryer. The day before the delivery date a month later I call and was told they never shipped it because they no longer make it. NO emails, no phone calls no nothing. I took off work unpaid for this. Now I am waiting for them to mail another gift card in 7 days so I can order another dyer. The dryer that is discontinued is still on the website. I dont want anything more to do with Lowes but have to use the 1400.00 gift card only at lowes and only a gift card. 4 months without a dryer and they dont give a you know what. read more

Asked for service at the plumbing area and person never showed up. Island time is a real thing here. Slow service and it wasn't even busy. If you can find what you need you'll have to load, carry and find all yourself. read more

Customer service. No employee to be found when I needed assistance. And then to make things worse zero cashiers working. Only self check out. Horrible concept for operations. read more

I don't like going in there every time. I can't find something I'm looking for a co. Worker, no one knows where anything is, so it's not even worth going in read more

I purchased a dishwasher for $399, charges were added for delivery, parts needed for installation, a warrantee and for the installation bringing the total up to $754 which I paid with a debit card. Then I remembered my neighbo4 said he could install it for me and I said cancel the installation. The salesman said he had to cancel this order and redo it. The new total was $607 which I paid. This was a friday. The next morning I checked my bank balance and both charges were there with no credit. Monday I went in to question this and was told the cancellation was put in Monday and was treated as a return and would take 7-10 days. Other stores can ask you to insert the card you used and give a refund on the spot. I won't be going back to Lowe's. read more

I asked a woman named toni for help and she gave me attitude. She wasn't professional at all, even rolling her eyes at me. I don't recommend going, even after i asked MULTIPLE times where things were she would say "I don't know" and proceed to look at her coworkers and laugh in my face like they the ones paying? Toni needs to be replaced or fired for this behavior is so childish. Even after my interaction with this woman i would see her ignore other customers while flirting with her male coworkers. This was by far my worst experience going to Lowe's ever and i would find dollar tree to have better employees. read more

We recently had a vinyl plank floor installed in the master bedroom. We can't say enough about the great service we received. Fernando, the store associate, was knowledgeable and patient helping us select a floor for our needs. Jean, the installer point person (boss), came to the house, measured the space and gave us feedback that was very helpful as well. The installers, Jason and Isaiah, were professional and timely. They answered all questions. From beginning to end we were very pleased. The floor is beautiful! read more

Just wasted an hour waiting for somebody to pull a Kobalt tool chest from the top rack. Finally walked out!

Alexis was working the returns desk and we didn't have our receipt and we had used a gift card. She took the time to find proof of purchase and get us a store credit. This is RARE at lowes as most of the time the service is usually bad but Alexis went above and beyond and is an employee head and shoulders above most of her peers. read more

I have always been satisfied with this Lowe's. If I ask for help I get it. If I'm looking for something there are always many like items of choose from. Giving US vets a discount always feels good. It's the first store I go to when shopping for an item for My house. I find prices are competitive or better than another like store. They could use their own delivery service. read more

Can't get any knowledgeable employees to answer any of my questions correctly, causing me to drive up there, just to find out they were wrong. Asked if they had my preferred lumber in stock, they said yes. Went there, and they did not have it. I gotta research myself, and map out where each item is, as that seems hard to find out, from staff members read more

I ordered to have items delivered. 3 came and 2 did not. I spent an hour in the store waiting for someone to figure out why. Utter incompetence and no apology read more

Service is good at the store but forget trying to get a hold of anyone past the automated I've tried pro desk, deliveries, Manager, general and no answer phone just rings and rings or it hangs up tried 10 times after someone called us regarding our delivery while we were at work this is ridiculous read more

We came from San Antonio many years ago before it became crap. My husband LOVES HomeDepot. Here in Southside Corpus the Home Depot is crap. Crap service. I begged my husband to try Lowe's. ("Lowe's is yankee. Home Depot is from the south. Home Depot was first. Lowe's just followed.") However, he humored me. DONT BUY APPLIANCES from Lowe's! We even bought the warranty. The warranty is sold to a tiny company Mike's Appliance in SAN ANTONIO! GOOD LUCK! Washer broke 4 times... just made last payment for 2 year payment plan. It broke more times before I could pay it off. read more

It's not Lowe's, it's their ridiculous delivery service. They must be either drunk or high. 1. When delivering my stove, they knocked on the neighbor's door, so then they brought it back to the store. 2. After a nightmare trying to get through to them, they arranged to bring it back a week later. 3. They brought the stove, but, DIDN'T PICK UP THE OLD STOVE which was clearly paid for and on the receipt. 4. Another nightmare getting through to someone to go get the old stove,but finally after emailing a copy of the receipt to prove I paid for it (yup, they were going to try to charge me $30 again), we scheduled the pick up. 5. The stupid delivery guy just tried to drop off a refrigerator, and the old stove is still not picked up. What the...??! OMG, I'm now a Home Depot shopper. Even if the price is more. They have problems too but at least I get what I paid for. Lowe's answer? "Sorry, they're a 3rd party service." Hello, get a new service, they're killing your reputation. But good for you Lowe's, you seem to "care" because you send a customer satisfaction survey. Just no. read more

As a contractor, We all laugh at the people with the red vest dodging and ducking down an isle when they see us wandering lost on isle or they have become better than AI software to read and avoid our facial expressions showing we are lost and might as well be in outer space, when we need something. I want to give a special shout out to Elaine in flooring for going the extra mile and hunting and scouring the top shelves to get me a $1.39 tile to show to be able for me to show a customer. Most people would have said it's not in stock, the computer is wrong and something to that effect. This is how Big Box stores need to work. Customer focus and customer driven . Thank you management for instilling this or thank you Elaine for being a professional at your job and making me look good at my job. read more

Customer service is subpar! Walked in, and practically walked right back out after the associate seemed annoyed about helping. Also, the item we were looking for is only available online. read more

Anastasia saved Christmas. It all started Friday night when my husband and I got a Christmas tree. Anastasia was very knowledgeable and let us know the one we wanted was the last one in stock- we could take it for full price but there was no box. No problem! Until the next evening we are home and realize we left the tree stand in the cart in the hustle to load the car and now have an artificial tree with no stand :( My husband went back to Lowe's to search/ see if any had been turned in. Anastasia overheard him talking to another employee and began to search the store. After no luck, she took his number down just in case and luckily she called us a couple hours later with great news!! THANK YOU to the great team at Lowe's and especially Anastasia for going above and beyond!!! read more

I bought a freezer last week after being assured it was in stock and available. Instead of delivering it Tuesday as scheduled they called me to reschedule delivery twice. I then went to the story on Corpus Christi and again I was told they had no inventory that was close to the size I bought. I then canceled my order and delivery and went to Best Buy and bought a freezer there. When I returned home I got a call from the Lowe's delivery department saying they were on the way with the Freezer. I told them the order had been cancelled and to forget it. I have never seen such incompetence and poor inventory management ever. I will not be doing business there again. read more

They have some very nice employees, and a lot of systems they don't work properly. Store to store transfers are unreliable, backordered items do not fill when available on the shelf, electronic coupons can't be used at self checkout, online orders are not promptly processed (1 hour delay from order confirmation to order processing), etc. The 800 number will do you no good when issues arise. 3 stars is generous and only because the employees are generally helpful, they have a wide selection, and it is easy to get to. read more

Okay well on a mission to find a 1/2 inch impact tool. I found one on the shelf that clearly had been returned. I asked the young kid if I could test it since we live 1.5 hours away all I wanted too do was plug it in and check that it worked. He went to get the manager on duty named Miguel. I decided I would get it since "Miguel", discounted it to 10 percent off which in my opinion isn't enough for a used tool but anyway I began to proceed. When I saw him at the register I asked him if I could plug it in because we live so far away Miguel literally told me no we don't do that. Okay so let me get this straight if the tool was returned and the sales associate said it worked then how did you know if worked without testing it upon return and going back on the shelf. Anyway, Miguel lost a large sale from us as we had several hundred dollars worth of stuff we were going to buy. We decided since Lowe's does NOT stand behind their products or customer service we left. I don't get it, and quite frankly Miguel was very dismissive. We won't ever shop at Lowe's again ! I hope corporate sees this. Absolute shameful. Update: We went to Home Depot straight from Lowe's and spent 700.00. Ya see ya get dicey with us and we go to you're competitor. Total spent at Home Depot this year, over 12,000.00. Total spent at Lowe's this year 11.00. Ha now eat that bacon Lowe's. read more

This company can't stay in business much longer. I bought a stove on the 17th of May for a 25th delivery that was delayed till the 31st (yesterday). I already had the other one pulled out so l could clean behind it as they were to take it away. As soon as the delivery guy saw the cord on it he said "you bought the wrong cord". He told me that mine had four prongs but I bought the one with three so he couldn't install it. I tried to call the store but they NEVER answer the phone! Never mind the fact that I never bought a 3 or 4 prong cord. The salesman told me that I needed a new cord and I said "ok" so he gave you the wrong cord. I asked what can we do? He went outside and came back said: I just call them, they'll call you in a few mins to set up a time to bring it out tomorrow. Of course they never did. I've called the store 20 times and no one EVER answered the phone so now I'm stuck with a stove that's worse than the old one (top part was still working on it). I'm about to go there now but after reading all the other reviews and writing this one. I'm so sure, I won't be happy with whatever happens. Corpus Christi Low's needs everyone there fired and rehire new people that care about customers‍ read more

Do NOT order custom cabinets from this store. Every step of the way has been a nightmare. From the communication, upselling more expensive cabinets, improper initial measurements, delivery of faulty cabinets, and don't get be started on the refund process. You can't get a manager on the phone - worst customer service and incompetent employees. Cusom built is cheaper and better. Save yourself the agony! read more

Went because the place we were staying at lost power, while there we found and infestation of rats living in the rafters of the store. absolutely disgusting. They were running all over the store and products. When we confronted a store manager, she told us they already knew and had called it in, while kind of shooing us away. Loaded on the hand sanitizer in the car once we left. read more

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Lowe's says it supports veterans, great advertising, not much in practice. As of March 9th they discontinued military discounts on electronics and most home appliances. Home depot sucks but at least their military discount i s real. read more

I bought nearly $300 worth of window blinds from Lowe's online. When they arrived they were just a tad too big to fit into the window frame. Lowe's advertises that the blinds can be cut to fit, so we went to Lowe's on airline to have them cut. We waited in the blinds section for 20 minutes for the woman working there to even say anything to us as she was helping another customer. At that time she said "someone will be right with you" and she paged for help on the intercom. 10 minutes go by no one shows up and the employee calls for help on the intercom again. An additional 10 minutes go by and no one shows up (of course). This employee is finally available to "help" us. She first informs us that this isn't the section she typically works in and isn't familiar with everything here. We ask to to help with cutting our blinds. First she says they can't be cut because the end caps on them do not come off... I showed her that yes they in fact did come off very easily. Next she said they couldn't be cut because they weren't the same brand as the cutting machine. THEN she says she's not actually 100% if they can be cut or not.... she recommended us returning them all and buying them online in the length we needed. Wow. Okay. I make my way to customer service to start the return. Mind you, I have a 2 year old and a 4 year old with me this entire time. You can't actually get to customer service unless you exit on the far right of the store and RE-ENTER on the left side. What a great completely needless adventure... the customer service area is very small. It's so packed that people are over flowing and waiting outside the automatic doors. Finally, an employee says "if you'd like help with online orders, I can help you". We step up. I ask this employee if they can find someone who can tell me if my blinds can or can not actually be cut. They told me no.... "the employees that work in the blinds section are only scheduled to work during high volume hours and aren't available." (How is a weekend afternoon not a high volume time????) They then told me that they could not return my blinds. They said that I would have to get BACK IN THE FIRST LINE WE WERE IN AND WAIT AGAIN TO BE HELPED BY ANOTHER CUSTOMER SERVICE EMPLOYEE. WE JUST LEFT! No one in the store is knowledgeable about the blind/window products and could help us. No one cared that our time was being repeatedly wasted. I wish I had made my purchase elsewhere. Literally anywhere else. Getting the run around after dropping a few hundred dollars in their products is infuriating. read more

Rebate beware. I recently bought over $1100 worth of paint thinking I was going to receive 25% in rebates as told by the salesperson in paints. I bought two of each item so that the second one would be half price over two day period. The rebate center took the lowest priced single gallon of paint and used it as the basis to compute the rebate across the board after combining my invoices. Even though one invoice had two five gallon containers costing over $305 each. I talked to the rebate center and Lowe's customer care and neither would give the matter a second look. Lowe's just lost a long time customer. read more

Customer service is non existent. There is no signage to indicate on the exterior of the business where the returns are located. Returns/customer service are rude and belligerent. In returning a very large and heavy item, I brought the paperwork to the returns desk once I was able to finally navigate around the confusing entry. The head cashier was rude and dismissive when I handed her my receipt and RA#. Before I could even ask where to unload the broken machine...she said we don't do any returns without all items in the store. I tried to tell her that I was showing her the receipt and wanted to ask where to unload it...she rudely and abruptly cut me off and said I had to unload it and she needed the whole thing in the store first. Not once did she say anything polite. Lowe's, besides selling a product that was damaged, your service staff needs help. read more

Excellent customer service! In a business as large and complex as Lowes, sometimes errors occur, but superb employees can make all the difference in reaching a resolution. I would like to say thank you to Priscilla for assisting with my product issue, and thank you to Lowes for finding great employees like Priscilla who create a positive customer experience. read more

I love this Lowe's everyone is so helpful even for how busy they are as long as you are PATIENT they will get to you! I especially like my help in LUMBER! A strong man with tribal tattoos and a man bun is always so attentive! Also not bad to look at! I keep going for lumber but I am not even building anything I just have piles of wood now... read more

I'm sick of seeing employees with long fake fingernails as cashiers. This is a home improvement store. And gardening.. they should be working in a bar or salon. Dont like being jabbed with nails. Have them keep nails short please. Couldn't find any employees to help me either. read more

We bought a stove and above the stove microwave on March 28th. We are still waiting on the stove to come in. The microwave came in and they charged us $375 to install it. It doesn't work. We keep calling Lowe's and they keep giving us the run around. We stayed home to wait for our stove to be delivered, they never came. We called them, they said it was on back order, when I asked why we were told it would be delivered today, they said they didn't know. My husband has begun to call Lowe's every day to see if they are ever going to deal with our microwave and if we will ever get our stove. This has to be one of the worst experiences with Lowe's or any company in our lives. read more

NEVER buy a dishwasher from Lowe's. The delivery process is RIDICULOUS!

The only gripe I could have with Lowe's is one I have with most "super-duper-shopping" places around here. In this particular case, Lowe's has 14 checkout lanes....and only TWO open. And, ONE of those was tied up with some fop trying to figure out how to load register tape in the thing! So, we wait, and wait, and wait until, FINALLY, you hear, "Code 3 to the registers." Well thanks a LOT!! Too little too late - I'm already the next in line to get rung up! But, ranting aside, I do really like Lowe's selection of stuff and their prices are better than the "other" home improvement mega-place. So, if you're not in a rush, stop on in here. read more

Today we went to Lowe's looking for an edger. We've looked all over CC for one and am having a hard time finding it, we've even looked at several pawn shops. We found one at Lowe's but all they had was the display and none others in stock. We talked to Henry, who was super nice, and he said he'd give us a discount on it. There were a few cords that weren't plugged in so he sat there for abt 15 minutes figuring out where the cords went. HE IS AN AWESOME LOWE'S EMPLOYEE!! We are so impressed with his customer service and kindness! Thank you, Henry! read more

Steve in loading went above and beyond in helping us! The level of customer service can only be described as true Southern Hospitality.