I have seen work that this landscape company does, and it's very nice. They did a neighbor's house that came out nice. I have not spoken to my neighbor as to how things went, but I decided to contact PGD and requested a quote back in May.
Tom came out, he is the designer. We said great, give us a design that includes a fire pit and helps keep water away from our foundation. He said he would come up with something. He said they have a crew that can start late July.
A month went by, I called Tom and left a message that I am heading out of town and would like to get a bid. Tom and the estimator Jack showed up that day without responding to my message, they just showed up. My wife who wanted input was in her home office on a call with a client and could not get off. If we knew they were coming we would have made the arrangements. Either way, we had a pleasant visit and Jack and Tom appeared to have a plan in mind.
A few more weeks pass and I call and speak with Tom. He said they have been real busy and Jack will have an estimate to me by the end of the following week.
After that following week, I call and leave a message with Tom on his answering service. No response.
A week later, I call the office directly and spoke with a very nice young receptionist that I left all my information with for Jack to please return my call. She assured he he would get the message.
That was now 10 days ago.
I did not give 1 star because I have not had them actually do any work for me. They did not get a 5 because they did not do any work for me. They do deserve a review because I did deal with their customer service through the bid process, and this review comes 3 weeks after they originally told me they can start.
If there is a logical explanation as to why this went so poorly, I would love to hear it and I would adjust my review accordingly. But when I do business, or try to do business with a company, I will always give an honest review of how the process went. In this case, the process went nowhere. read more