It is important for families to understand that if you enroll your child at Pacific Crest, you are signing a contract obligating you to pay the full year of tuition and forfeit your deposit regardless of how the school handles communication or concerns prior to enrollment.
I believe it is important for prospective families to have a clear understanding of what they may encounter before making such a significant financial and emotional commitment for their child.
We first attended an information session in 2025 and later met with the school with the intention of enrolling our four-year-old daughter for January 2026. During the admissions process, the director was attentive, responsive, and reassuring , effectively an excellent sales lady. We were repeatedly told that the school valued communication, community, and a child-centered approach, which strongly influenced our decision to enroll.
Unfortunately, once we signed the contract in August and paid tuition, the level of communication changed dramatically.
In November, I reached out to the school seeking guidance regarding our daughter's upcoming January start date, including next steps, meeting her teacher, and understanding what supplies or preparations were needed. I received no response. After following up a second time and again receiving no response, we finally heard back nearly three weeks and three emails later with a generic reply stating that the classroom teacher would contact us within two days with additional information.
Unfortunately, that follow-up never came. By this point, we were becoming increasingly frustrated by the ongoing lack of communication and professionalism.
Over winter break, the continued absence of communication led us to seriously reconsider whether this was the right environment for our daughter. It became difficult to feel confident placing our child in a school that struggled to provide even basic communication and follow-through during the enrollment process, especially after emphasizing those values so heavily during admissions.
We eventually met with the director the same week our daughter was supposed to begin attending. She apologized for the communication issues and at that point, the alternative presented to us was a meeting with the financial department regarding our contractual financial obligations to the school. Wanting to remain open-minded and hopeful that the experience itself might ultimately be different than the enrollment process had been, we decided to move forward with a classroom observation before making a final decision.
We decided to complete a classroom observation so we could better understand the environment and meet the teacher, whom we still had not heard from directly prior to our daughter's anticipated start date.
Although the observation was brief, several aspects of the classroom gave us pause. Most concerning was the aloofness and emotional coldness the primary teacher exhibited toward the children. She appeared disengaged and minimally interactive with the students throughout our visit. More broadly, the classroom atmosphere itself felt unexpectedly disconnected. There seemed to be very little sense of joy, warmth, friendship, or community among the children -- something I would have expected to see naturally develop among four- and five-year-olds who had reportedly spent anywhere from six months to over a year together.
As a parent, it was difficult not to notice how emotionally disconnected the environment felt overall. Frankly, the children did not appear especially happy, engaged, or socially connected.
After the observation, we briefly met with the teacher. The director was not present at the school that day and was unavailable to speak with us. What ultimately solidified our decision not to move forward was the teacher's statement that she generally does not communicate with parents outside of scheduled conferences, though she could "make an exception" if necessary. As parents preparing for our daughter's first school experience, we did not feel it was unreasonable to hope for occasional communication regarding how she was adjusting socially and emotionally.
Following the visit, we sent three follow-up emails to the director requesting communication regarding our concerns and asking whether our deposit could be refunded. We never received a response. Regardless of contractual policies, the continued lack of follow-through, responsiveness, and professionalism throughout this process was deeply disappointing and ultimately very upsetting for our family.
On a positive note, our daughter is now thriving at a neighborhood preschool with warm, engaged teachers and a classroom culture filled with genuine connection among the children. The experience has only highlighted for us the stark contrast between the sense of warmth and community we now see daily and the emotional coldness and disconnection we witnessed during our experience at Pacific Crest read more
