From unprofessional drivers, to busses being consistently late and uncleaned, pace is the best public transportation I could ask for.

Re: Trip of December 17, 2021 - NO PICK-UP I called to reserve a trip from 95th street in Oak lawn to 79th and Cicero in Burbank. The order taker read back the statistics of the trip and all was in order but this trip was never logged in!!! Only a trip FROM 79th and Cicero was reserved. I called dispatch for a status of my ride each time that I called a man with a southern accent would ask for my ID# and then hang-up on me. Finally, a lady answered who said there was no trip registered. How can you pick-up a passenger FROM 79th street if you don't deliver the passenger to that location in the first place? Incidentally they need to fire the man who kept hanging up on me, obviously he doesn't want to work, I've encountered him before. This is the second time I was not picked up from the original location on 95th street. What are those people doing in that office, where they cannot figure out to pick someone up from a location that you must first deliver them there or to even perform proper customer care? This is the second time I was not picked up from the original location on 95th street. From the 95th street location the original pick-up time was 1pm. Because the trip was not reserved by their employee, they had to find a same day service driver to pick me up, so then the actual pick-up time came to be 3:30pm!!! (3:30pm was the original pick-up time FROM 79th street, so that time had to be push down to 7pm). What a day! Shameful performance!!! read more

I'm done taking the 208 Westbound Bus. They showed up early to Oakton Community College, but waited for TWENTY MINUTES as they had to wait for a different bus driver. This is beyond ridiculous. I'm doing my best to avoid that particular bus. Plus, the 250 bus to the Oaks Shopping Center NEVER keeps track of their accurate bus times, and I waited for 20 minutes in the freezing cold because they failed to be on time, resulting in me getting on the 226 bus instead. Disgusting. read more

I have been taking Pace for 5 years - I can count on two hands the time one of my buses has been late. No joke! I have been on CTA my entire life and Pace is leaps and bounds beyond. Cleaner, friendlier drivers and on time. Some of the drivers are exceptional - in courtesy and patience. They ALWAYS lower the lift for elderly or anyone who needs, whereas CTA drivers resent the extra 10 seconds it will take them and they dont do it on their own consideration, usually a person has to ASK them. Seems that most Pace drivers were brought up w/ manners. The sole negative I can find with Pace (as since it is suburban and most suburban folk drive), there aren't as many options/times for connections as with CTA and of course, service on weekends is nil or extremely light. You can still get to Woodfield on the 208 on weekends. Like any other rapid transit system you get your occasional wacko passenger (though lesser on Pace). One specific individual comes to mind you will always find in downtown Des Plaines always harrassing drivers and who I am sure the DP police know by name. Flat out, there are just less wackos/drunkards/ other undesireables on Pace buses. Oh, and I lost my phone on one of the buses and when I went to get it at the NW highway office the staff there was very pleasant. read more

I have been taking Pace for 7 years. They have been late so many times picking me up to go to work or bring me home. They have made me late getting to work when I live down the street just to go pick up other people. If you need to find public transportation to get somewhere find a different option other than Pace!!!! read more

Pace busses should pick clients on time if there scheduled for that time cause they could be late for work meetings or doctors appointments

I think i'd prefer taking a CTA bus because their buses run something like every 45 minutes. If you miss a bus you have to wait. Also about half their buses don't run to often. Also most of their buses stop running around 7:00 P.M.-12:00 P.M. which is bad for me. Bus cleanses: The buses aren't really clean they are actually quite unsanitary. I'm not sure how many times they clean the seats and window on the bus but it's probably like once per year. You wouldn't believe how many face-oil marks on the windows I see. Bus Drivers: They are really friendly but I had a few weird bad drivers. There was this one bus driver that took my bus pass from me by grabbing it out of my hand because I was at college. He asked me what I was doing there so late and I refused to answer and he just grabbed my bus pass which I paid $60 for. Passengers: The passengers are meh. There are some of those weirdos like one that I can remember (story time): There was this car crash and this passenger stands up on the bus and yells "Oh my god my powers are to strong!!!" and "I'm sorry I killed your husband"... And then there are those really bad passengers that just make the ride extremely unpleasant.. Ride: All the buses are slightly different. Some you can feel that the suspension has blown or there is something wrong with the engine. Or there is something wrong with the suspension. I'm not exactly sure how safe the bus is to ride but OK.. The seats are also really not comfy. The seats are flat without cushions so you can feel every bump. The buses aren't great themselves. They are very loud. I think I can compare the engine noise to being right next to a chainsaw if I sit in the back of the bus. Would I continue riding the Pace bus?: Probably yes. It does such waiting for a bus especially when the bus comes 10 minutes late.. Than when you come 5 minutes late the next day it comes on time.. Or having to call a taxi/walk a distance . The price is also right to ride the bus everyday because it cost about $0.50 per mile to drive a car in general. I usually go about 5 miles out than come back so in total that is 10 miles. 10*.50=$5. Vs for the bus $1.75. But if you work odd hours or out late/very early I recommend you bring a bike. I think Pace would have a better time getting more customers if they ran every 20 minutes and did a similar operation as CTA. I would also like to see the smaller routs do the same as bigger routes and add more routes through the neighborhoods. Also better buses.. read more

Not a rider, but was almost ran off the road by one of your busses on 1/18/17 at 6:38 am, on rt. 53 at the intersection of Romeo Rd. going north on 53 in Romeoville,il, a pace bus was stop picking up passengers and another pace bus was behind it and didn't want to wait so decided to try to run me off the road, after I sped up to pass him from hitting me he kept honking and flashing his lights at me like it was my fault, instead look that traffic is clear before coming over, and then he continuously was being aggressive and flashing his high beams at me, you really need to hire drivers that keep the motoring public safe instead of endangering people read more

I have been on multiple pace bus routes and I generally have to take pace everyday to get to school. Honestly I dread it. The busses are ALWAYS late. I have had to wait for busses for 20 minute delay! That is just ridiculous. Everything else is okay but the delays really ruins it. Unless there is no other alternative method of transportation, like for me, I definitely don't recommend pace at all! read more