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    Des Plaines Taxi Dispatch

    2.0 (13 reviews)
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    American One Limo

    American One Limo

    1.5(8 reviews)
    3.6 mi

    BEWARE! Unreliable limo service and horrible customer service! We hired a limo from them to take us…read morefrom our hotel to the church for our wedding. It broke down on the way to pick me up, causing me (the bride!) to be an hour late to my own wedding! (and the church was only 20 mins from the hotel) I understand that these things happen, but when they do you expect the company that screwed up to do something to make up for it. But they still charged us full price, and only offered a free airport pickup. Do they have any idea how much time, energy, money, and emotion goes in to planning a wedding?? They single handedly ruined my wedding - I really don't think a free ride to/from the airport makes up for that. So, I asked if instead of an airport ride, we could use the ride to take us to dinner and a hotel for our anniversary. Well, yes, but we can only go to the hotel OR the restaurant - No stops! and it has to be after 6:30pm. Or we can rent one for a minimum 3 hours, with only the first hour free so we will still be paying them at least another $150! After everything they've done, they should be kissing my feet, not giving ultimatums - and certainly not charging us any more money! If you go to a restaurant order a steak and it comes out burnt, the manager will send it back, cook you a new one and usually comp a round of drinks. If this company were running a restaurant, they'd probably say - sorry about the steak, you still have to pay for it, but we can give you a free side salad to "make up for it". Give me a break. This service is a joke.

    I am not one to write Yelp reviews, but I need to express how awful my experience with American One…read moreLimo was this past weekend. My sister was actually the one who booked American One Limo for her wedding, and I am so upset at the way they treated her, the guests, and myself (maid of honor). My sister booked a bus for three hours and pre-paid a large sum of money. The bus was supposed to take guests from the reception back to the hotel whenever they needed to go. She paid for UNLIMITED trips with NO MINIMUM number of people on the bus. But when guests got on the bus, the driver told them he would not take anyone back to the hotel until the entire bus was full with 20 people and they would likely not be able to go back until the end of the reception (3 hours later at 1AM). There were many older guests who had been told they could leave early on. It was clear that they were just trying to save gas money by making as few trips as possible! When I tried to talk to the driver, he told me his boss mandated him to not leave until the bus was full. I then asked him to call his boss, and he spent the next ten minutes on his phone texting. When I asked what was going on, he said his boss was at a party and it was too loud for him to hear a call. Things got so bad my sister (the bride!) had to leave the reception very upset to try to deal with this. The driver was completely unreasonable with her and even told her "don't talk to me that way!" despite her being extremely calm. My sister had to then call the main office that was equally unreasonable and kept asking how many people were on the bus (which shouldn't have mattered at all). There is absolutely no reason a bride should have to leave her reception very upset to deal with a bus service she paid a lot of money for. Please DO NOT book American Limo for any of your future events.

    Des Plaines Taxi Dispatch - airport_shuttles - Updated May 2026

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