Begging for appointments was a common occurrence within this organization. My mother Ruth T. had bacterial conjunctivitis for months. It took two months before she was given medication for it. It took two years to get an eye doctor appointment within THEIR CLINIC. I asked Ruth's nurse about Ruth going to a specialist for her eyes? All she kept repeating was I know,I know,I know. My mom went on January 8th with one of her eyes half way closed. The vendor doctor said Ruth needed a specialist and she wasn't able to prescribe my mom new glasses. My mom never got a chance to see better, hear better, or chew her food properly because of this unorganized program. When my mother was on Blue Cross and Medicare she did not have these ludicrous problems. There is so much more I could say about Pace but I'm saving it for my lawyer. Participants and caregivers are not allowed to make health care appointments for themselves. It's a racket. I Ruth C. Tavares Jr. pleaded for appointments for my mom Ruth. She was on the Pace Program for two years without a dentist appointment. My mom was extremely hard of hearing and again it took two years for her just to be on their vendor's appointment schedule.
The social worker for Pace wrote the reason it took so long for Ruth to have a dentist appointment OUT OF THEIR CLINIC: " We were not sure if Ruth could transfer out of her wheelchair to the chair the dentist has in their office." That was the one of the most ridiculous things I have ever read!!
My mom tried going to the Pace day program, however the ride from Cranston to Riverside on the Pace bus before the Washington Bridge needed repairs took two hours to get there, and two hours to get home.
Once she got there, because she was on 02 she had to be seated nearest to the electrical outlets so she was pretty much ostracized the whole 3 hours while she was there.
Recently a retired Dr. who works part time for Pace, called me one day and said there is an opening today for your mother to go to her oncologist and you need to bring her. I said I'm sorry we can't bring her. She started screaming at me. My mom was in bed not feeling well and it was well documented that we could no longer provide transportation for Ruth that she had to go on the Pace bus and I would accompany her. This Dr. started yelling at me what do you mean!!! This never happens to get a same day appointment. I handed the phone to my sister and brother in law and this Dr. started screaming at them. Then she wanted to speak to my mother. And we said no you will not. The appointment that Pace made was to the wrong Oncologist. This Dr. wanted me to rush my 82 year old wheelchair bound mom out of bed get her into a wheelchair rush her into the car which was already documented that she was no longer able to do and drive her to the wrong Dr who was located in Lincoln!! I called Ruth's nurse who said I told everyone that Ruth needs a wheelchair van or bus no stretcher because of her anxiety, and that you no longer could transport her because it's no longer safe.
Her nurse then said let me call them back to say no not today and why.
At this time I didn't know they scheduled mom with the wrong oncologist. My son was with my mom; when I got another call from Dr. Carol. I was grocery shopping. I answer and this Dr. Immediately started screaming at me as to why I wouldn't let my mother go to the doctor that I scheduled and why wouldn't I allow her to go by stretcher. She said YOU YOUR FAMILY SCHEDULED THE APPOINTMENT. read more
