At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

I want to express my sincere gratitude for the care, kindness, and dedication you have shown to my…read morefather, Mr. Francisco H. Garca during his stay at your facility. Thank you all for treating Francisco H García with dignity, respect, and genuine affection. Your efforts do not go unnoticed, and we are truly grateful for everything you do every day

The staff go above & beyond to take great care of the residents. Activities staff host amazing…read moreprograms tailored to provide everyone with something special. Great nurses, hardworking CNAs, maintenance, dietary, housekeeping, laundry, floor techs, receptionist, therapists, social workers, and all administrative staff are very caring.

My brother just spent two weeks at Evergreen... and I cannot praise this place enough!!!!! There…read morewere amazing! Every person i interacted with was wonderful!! They always listened to me and addressed my concerns in a very timely manner! They are professional, competent, caring and compassionate. I would never hesitate to send a loved one there! Thank you to Catelyn (OT), Catelyn (speech therapist) Yu-Wen (PT), and Aziz! who was always so attentive to my brother on his shifts and EVERYONE ELSE, too many to name, at Evergreen!!!!

Horrible overall experience. Some staff are wonderful and they should find a better place to work…read moreas many of their colleagues are not good.

UNDER NO CIRCUMSTANCES allow your loved one to come here! This Genesis facility is poorly run and…read moreincredibly understaffed. Rooms meant for one person have two people crammed into them. Four people shared a tiny bathroom with a door that was extremely hard to open or close. Not bathed for NINE days (and got a rash), clothing was not changed daily, urine soaked clothing was left on bed to soak through her bedspread, walker was repeatedly left out of reach and she could not stand without it, food was subpar, no PT or OT consults as needed, patients left moaning and soiled in the hallway. Lunch aids left her in unsafe position sitting on the side of the bed because "that's how we do it." Upon entering the facility, you are met with stench from soiled laundry left in the entrance hallway and a surly young male clerk at the entrance who snarled at me when I told him they were out of hand sanitizer. Some staff were helpful, kind, and competent and clearly doing their best under daunting circumstances. Some websites list them as having a five star rating which is completely insane and inaccurate!! I've visited 10 nursing homes my life and this is the worst one! We got her out of this nightmare after 2 weeks. I've heard that Genesis has sold their nursing homes in the last year or so and that they are ALL terribly understaffed and underperforming. RUN from any of their facilities! Check out St. Clare's in Newport or Forest Farm in Middletown for skilled nursing care that accepts Medicaid, and Franklin Court for assisted Living in Bristol.

My father was transferred here after a broken arm/ribs and the it was a miserable, depressing…read moreexperience for him. Since he was prone to falls, he was kept in a chair in the noisy common area most of the day (and this was for 24 hours until we complained). We had to complain about a lot of care issues and couldn't be happier when we managed to transfer him to a much more caring and attentive facility - he blossomed within days. The 2nd star is only for the few staff members who made an effort.

I wouldn't recommend coming to this facility. They were awful with my parents and we were lied to…read moreup until the end. They just mishandled everything and lost some of our belongings that meant the world to our family and I think that was terrible as to what they did and should be ashamed of themselves too. They were not treated well here and I would never ever send my parents here again or anyone for that matter.

This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.

RE: Olivia Perry, PA. I was extremely disappointed with my visit with Olivia Perry, PA. In my…read moreexperience, there was essentially no meaningful physical assessment of my hip pain. Her response was basically, "You have hip pain? I'll order an MRI." She asked where my pain was, and when I pointed to the area, she tapped it with her index finger. That was the extent of the physical examination--and even that occurred only after I specifically asked whether she was going to examine me. As a retired Nurse Practitioner, I found this particularly concerning. I actually had to explain to her how to perform an appropriate assessment of hip pain and asked whether she was going to perform certain examination maneuvers used to help identify the source of hip pain. Her response was, "They didn't teach me that in school." I was stunned. A patient should not have to prompt a medical provider to perform a physical examination, and certainly should not have to teach the provider how to assess the condition for which the patient is being seen. Ordering an MRI is not a substitute for a competent history and physical examination. She also never called me with the MRI report. Luckily, I had the report and images and knew what to do. Based on my experience, I had no confidence whatsoever in the quality of the clinical assessment I received and would not recommend this provider.

Oh my world! ‍The customer service guy I spoked today was kind of sleepy. Speaking in a way that I…read morecouldn't even understand him. I was placing a new order.

They Absolutely Suck , worst company I've ever dealt with , not even going to waste time going all…read morethe grief they have put me through , just know that EVERYTHING took multiple calls and sometimes still an issue wasn't resolved .Read the internet reviews on Google etc.