We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

Loved attending the outdoor concert by The New Providence Big Band on this summer night. The…read moreweather was perfect with a breeze off the water. It is very impressive to have such talented world class musicians perform to make this evening magical.

My sister-in-law has been in Waterview Villa since 2023 due to a stroke and paralysis. She is…read morecomfortable and has told me numerous times how she like it there. The medical and support staff are kind and caring, going above and beyond to make her life as good as possible. Suzanna from activities department even brings her flowers weekly, which really delight my sister -in-law. Last week my sister-in-law lost her beloved blanket and Suzanna traced it down in the laundry....

My mother has been here a year and a half, and this place is just wonderful! All of the staff are…read morevery kind and I feel very safe leaving my mother in their care. The atmosphere here is clean and kind, I highly recommend Waterview Villa to anyone looking for a place for their loved ones. I just love this place and the people here.

My brother just spent two weeks at Evergreen... and I cannot praise this place enough!!!!! There…read morewere amazing! Every person i interacted with was wonderful!! They always listened to me and addressed my concerns in a very timely manner! They are professional, competent, caring and compassionate. I would never hesitate to send a loved one there! Thank you to Catelyn (OT), Catelyn (speech therapist) Yu-Wen (PT), and Aziz! who was always so attentive to my brother on his shifts and EVERYONE ELSE, too many to name, at Evergreen!!!!

Horrible overall experience. Some staff are wonderful and they should find a better place to work…read moreas many of their colleagues are not good.

UNDER NO CIRCUMSTANCES allow your loved one to come here! This Genesis facility is poorly run and…read moreincredibly understaffed. Rooms meant for one person have two people crammed into them. Four people shared a tiny bathroom with a door that was extremely hard to open or close. Not bathed for NINE days (and got a rash), clothing was not changed daily, urine soaked clothing was left on bed to soak through her bedspread, walker was repeatedly left out of reach and she could not stand without it, food was subpar, no PT or OT consults as needed, patients left moaning and soiled in the hallway. Lunch aids left her in unsafe position sitting on the side of the bed because "that's how we do it." Upon entering the facility, you are met with stench from soiled laundry left in the entrance hallway and a surly young male clerk at the entrance who snarled at me when I told him they were out of hand sanitizer. Some staff were helpful, kind, and competent and clearly doing their best under daunting circumstances. Some websites list them as having a five star rating which is completely insane and inaccurate!! I've visited 10 nursing homes my life and this is the worst one! We got her out of this nightmare after 2 weeks. I've heard that Genesis has sold their nursing homes in the last year or so and that they are ALL terribly understaffed and underperforming. RUN from any of their facilities! Check out St. Clare's in Newport or Forest Farm in Middletown for skilled nursing care that accepts Medicaid, and Franklin Court for assisted Living in Bristol.

My father was transferred here after a broken arm/ribs and the it was a miserable, depressing…read moreexperience for him. Since he was prone to falls, he was kept in a chair in the noisy common area most of the day (and this was for 24 hours until we complained). We had to complain about a lot of care issues and couldn't be happier when we managed to transfer him to a much more caring and attentive facility - he blossomed within days. The 2nd star is only for the few staff members who made an effort.

I wouldn't recommend coming to this facility. They were awful with my parents and we were lied to…read moreup until the end. They just mishandled everything and lost some of our belongings that meant the world to our family and I think that was terrible as to what they did and should be ashamed of themselves too. They were not treated well here and I would never ever send my parents here again or anyone for that matter.

My husband had 2 knee procedures performed by Dr. Moss in the outpatient surgical unit here…read more Dr.Moss was responsive, warm, informative, and quite reassuring through the whole diagnosis process. He helped my husband make treatment decisions and was thorough in explaining what to expect day of, and following up. In addition, all of the staff in the facility were prompt, professional, and caring. We were so pleased with the service he received, so when I developed an issue with my hands and my PCO suggested seeing an orthopedic specialist, I called this practice. They were able to access my x-rays directly from RIMI, which I appreciated (no one wants to have to repeat tests). I saw a Fellow, who came in first to examine my hands and diagnose the problem (trigger finger - in both hands - that was causing pain, swelling, and lack of movement). Dr. Gil came in, confirmed the diagnosis - and let me know the treatment (steroid shot), and next line treatment (minor surgical procedure) if the steroid didn't cure the problem. He administered the shots in the exam room that day, letting me know that it might take a few days for reaction to be fully noticeable. Throughout my treatment too, the staff were helpful and offered great service. The Kettle Point facility is brand new, very clean, and a welcoming place to receive service. I'm mystified by the low ratings from others!

Today I saw Olivia Perry PA, I should have been a cockroach she was cold, wouldn't prescribe…read moreibuprofen or a muscle relaxer. Lied and said they don't prescribe medicine. And told me to take Tylenol. She could do nothing for me today. And it was obvious she didn't care about helping me. I will be calling tomorrow to change physician assistance. Hopefully this helps.

Oh my world! ‍The customer service guy I spoked today was kind of sleepy. Speaking in a way that I…read morecouldn't even understand him. I was placing a new order.

The service is ok but can't get a straight answer if you are disputing your bill at the 800. They…read morebounce you around like a ping pong ball. I eventually paid a bill for 50 bucks because I gave up after hours ( no joke hours) and I think my credit score was dinged. Stay away