Yelp reached out to this company for me and initially the contact was responsive. We scheduled a date one week out for the owner, Phillip, to come and install my ceiling fan. I reached out the night before to confirm the appointment and was told the next day Phillip was getting sick and he wasn't sure it wasn't Covid. I understood and requested that we push the install date out 1 week at 10:00 am, which he agreed to and indicated he had me scheduled.
Fast forward out 1 week. It is now 12:16 pm. I texted Phillip at 9:03 am to confirm he was coming out today to install my fan. I waited until 10:04 am before sending another message inquiring whether the fact I had not heard anything from him was an indicator that I needed to hire someone else for my install. I have yet to hear anything from him so I am hiring someone else for the job.
It's amazing to me that a business owner 1) does not confirm upcoming appointments, 2) ghosts a customer who was only trying to confirm an appointment, and 3) is not transparent about their willingness to do the job, for whatever reason.
I cannot speak to the quality of this company's work, but I certainly can attest to the fact they have been unresponsive to my inquiries about my appointment and silent on their interest in my job. If they had a bigger job come up worth more money, I would have been fine pushing the appt., out a bit, if necessary, at least once, as I am not in a hurry to have my fan installed. However, just being ghosted is disrespectful and, to me, is an indicator of what type of company this is, which is why I will never attempt to use them again, and do not recommend them.
As a final note, I had actually received a quote from another company who was willing to come out the same day of my originally scheduled appointment, only much earlier. That quote was $20 less, but because I had already made a commitment to give my business to Phillip's company, I turned down the other company. I wish now I hadn't. read more
