Initially brought in for an AC recharge, Had my car for over 2 weeks, one after the other a new part was needed for my ac: orifice tube, switch, compressor, fan, blend door actuator. When the mechanic took off my steering and dash he broke multiple things in the process. Broke my airbag clock spring, ignition switch, tried to return my car broken to me. I pay 1600 for my ac service only to return my car within minutes realizing something is horribly wrong. Gaslights me trying to blame me saying I broke my clock spring doing a uturn - which isn't possible mind you. They say they'll fix it for free. Next day, ignition switch is bad, they call me, I go in office lady says mechanic requested to speak with me, only to scream at me my elderly mother and my 1 year old child. I say stop yelling at us he only gets more hostile and more volatile. He points his finger in my face and say get the f**** out of here simply for asking questions. I start recording but he didn't know it. Once he notices I start recording his demeanor changed and pulled out his own phone to record me "being a Karen" and appears calm in his own video. Office lady is a complete see you next Tuesday. When I first returned my car realizing they obviously f*d up when they took my dash apart, she comes out with a clipboard saying *I broke my clock spring* I sigh and she's like "what's with the sigh" with a horrible attitude I said this is the part you expect me to pay something right. "WeLL I wAs gOnNa oFfeR iT foR fReE" storms off. As you should since YALL BROKE IT. I've never had such a horrible experience. Zero accountability. When I picked up my car my dash fell apart and the mechanic that screamed at me, I was told would be fired, is smiling stuffing his face with his lunch. My alignment is horribly off and I have to hold my steering to the left to go straight. I got my refund of 1600 only to pay 950 for parts ONLY no labor no warranty on labor for my dash to fall apart as I'm leaving and the manager Jordan basically says oh well take your car and leave. They seem perfectly comfortable keeping Manny the mechanic employed to scream at customers, women and a baby at that. Not accommodating, very disrespectful, very little care for their customers. This is coming from a customer whose family has used p&N for YEARS. never bring our business here again. They also returned my car to me full of mouse droppings. I assume was from sitting in their garage for 2 weeks. They're perfectly fine returning your car in worse shape than when you brought it to them. I'll see them in court! read more