One of the most unprofessional group of people you will meet. You would think being a small business customer service would be priority. Not here. read more

I just signed up with Ozark after dumping Republic because of excessive fees. Every time I call Ozark, I get through immediately, and the person on the other end is very pleasant, polite, knowledgeable and accommodating. Even though it's just garbage, it's a pleasure to do business with this company. read more

We have been using the service of OZARK REFUSE for our residential trash removal (once for other purpose also) in Springfield, Missouri. So far, they have treated us like a Family. read more

Excellent service, billing, price, and no automated answering service like other places. Family owned and operated and you can tell. So nice to speak with a person when you call and she's always friendly and helpful! We switched to them from from another company that sold to a larger one we were trying to avoid due to bad customer service reviews. Customer service here has been great. Only downside would be that we wished we could get larger recycling containers. read more

Horrible customer service. I called because they came and took my trash can even though I was paid up and the lady on the phone was incredibly rude and tried to tell me I hadn't paid even though I had. I will be finding a new trash service that actually treats their customers right. read more

This incredibly rude and unprofessional company neglected to pick up our trash for multiple weeks in a row. After multiple phone calls confronting the issue not only was the problem not resolved but their customer service representative REFUSED our calls and revoked our service. My roommates and I split the cost trash pickup and have paid in full, but Ozark Refuse discontinued our service anyway....for asking them to do their jobs. read more

We highly recommend this trash service. They are very dependable and consistent. Great customer service!

This is one of the worst companies I have ever done business with. Half the time I had their service, I or one of my roommates, would have to call them and ask why they didn't pick up our trash on the scheduled pick up day. They would condescendingly ask when we put the trash out (which 99% of the time would be Monday night and pickup was Tuesdays). Then they would tell us that they would "try to figure out what's going on" *hint* you didn't pick up the trash, that's what was going on. And finally come get the trash a day or two later. They also have a limit on the amount of trash they can pick up, which is an absurd business model for a trash company. We pay $15 a month for them to pick up our trash and they can't handle picking up a little extra? You already stop to get the trash, just take all of it. It's not hard. This most recent time they failed to pick up the trash, we called again to ask them to do their job and they went off the walls. The woman answering the phone told my roommate she didn't have to "take this from anyone," suggested we go back to our old trash company, told him this would be the last day they picked up our trash, and hung up on him. He called again and she hung up on him again. A few minutes later a blocked number (which also called me) called him and was yelling at him for harassing his employees and essentially threatened him because he asked if he would be home when he personally came and got the trash. We wrote some reviews on google about this whole experience and the owner started to reply to them saying that none of it was true and threatening to sue us. I have never seen such incompetence or unprofessionalism from any business, local or corporate. I would suggest that you stay far away from these people and look elsewhere for your trash service. read more

I'm thinking about changing trash companies and I called twice and barely got the words out of my mouth and she hung up. I called back and said why did you hang up on me and she hung up again. I don't even know this person so why? read more