This place don't deserve the 1 star. My mother was admitted into this facility on1/9/2023 , for…read moreshort term rehabilitation , after her hospital stay. This was to help her to regain her strength in standing and walking. It was a horrible experience, because rehab never happened.My mother is in worse shape than before she entered. I continue to blame myself, because I normally would check out reviews and do a visit. I was also told by a medical professional not to put her here , because they're not on the hospital radar. That's a flag , I should have payed attention. My mother visited this facility about 15 years ago and was very pleased , she had two knee replacement's.This was her request to go back and I wanted to honor that. First of all no Care meeting, or can I say no meeting at all until I suggested that meeting through the hotline, this meeting happened 2 weeks of her being at the facility. Care meetings , plans are held in advance or day after entrance into the facility. The care plan is like a vision board for patients progressing .After they utilize all money on her insurance they're ready to put her out. I did my early Monday morning visit before I went to my office. About 20 minutes into the visit the social worker enter the room, told me that day and that visit your mother is being discharged today which happens to be Monday 1/23/2023.
My response no, absolutely not. You're supposed to give me a notice before that happens, not a 20 minutes notice. In other words you putting her out because insurance had ran out. Now this is a 93 year old lady we're speaking of. I had to bring it to her attention that she has a UTI , not in her right state of mind and you're doing this. Still no meeting with the care team , only the social worker to tell me she's been discharged. At that point she said that she may be able to get her a few more days because of the UTI. I left and she called me back and told me she could stay longer because of the UTI. Later on in the week Friday morning 1/272023 , I received another call to say she was been discharged on Saturday 1/28/2023. This is not a 48 hours notice that's required to give to patient or the family. At that point I reached out to Corp. after several attempts to reach the director who would not answer nor return my phone calls. At that time , I spoke to Corp , who got in touch with the director and he called me after I reached out to them. He set up the meeting This was the worst , unprofessional meeting that I've experienced. You got the business office in the meeting asking me to pay money that I was not aware of the debt. You used up all the insurance, no rehab and just did nothing and she's the worst as day one , you're discharging her without the proper care. At Novant Health before coming to the facility, she could stand with help, now she can't. Old my goodness director and staff unprofessional. A pack of liars and people that look at your love ones as a number, not a loving person. Also fast forward my mother discharged on Saturday 2/4/2023. Before I went to get her another patient at the facility entered her room and touched her. A male at that. When I arrived to get my mother you got 3 nurses in another hall talking and no one in the hall where my mother room was located. If someone would have been in the hall , this probably wouldn't have happened. When you touch someone with permission that's assault on that person. Why in the world are you touching her arm anyway, she don't know you and she didn't invite you in her room. She's 93 so why are you in her room and why are you touching her , that my question to Mr. Director that said residents are freely to go in each other's room.My mother is 93 and a unknown man touching her is not allowed .How can you freely go In someone one like that , not so. When you touch someone without consent and that's assault. That's clearly what he did , I wonder what else was his motive. But for the director that clearly told me this man is free to roam the facility and go where he's pleased is a red flag. I can write a book about this place. Please run away from this place if you really care for your love ones. Short staffed and hiring from staffing agencies , one actually said to me why do do have your mom here, this place is ran horribly , poorly.. Your love ones are better than the facility , I never wants another family to go through this. This has been a nightmare for me and my family..
