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    Oxi Fresh Carpet Cleaning

    5.0 (1 review)
    Open 9:00 am - 8:00 pm

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    Services - Oxi Fresh Carpet Cleaning

    Carpet cleaning

    Re-grouting

    Grouting

    Oxi Fresh Carpet Cleaning Photos

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    10 years ago

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    The Groutsmith - Shower restored!

    The Groutsmith

    (9 reviews)

    I wish I could say I had a great experience with Connie and her granddaughter, who she brought…read morealong to help, because they're nice ladies. I often leave 5 star reviews when someone does a great job, and rarely, if ever, leave a negative review. However, I'm still trying to clean excess grout sealer off the tile on our bathroom walls a year after they resealed our grout in March of 2023. The color does look better, but many of the grout lines bleed over onto the tile, resulting in a very sloppy-looking job. The worst part was, I had told Connie that I'd had the bathtub reglazed and needed to have the guy come back to fix a couple of small spots he missed. She told me to have him do that first because she didn't want him messing up her grout work, so I did. When Connie and her granddaughter came to seal the grout, her granddaughter so badly scarred and scratched the tub in multiple places, I've just had to pay $750 to have it completely redone. For the $650 I paid to Connie I feel our tile should have looked fabulous and the tub reglaze should have remained intact. She and her granddaughter only spent half a day on the job as they seemed to be in a hurry to get somewhere. Our bathroom is small, but apparently it should have taken quite a bit longer than that.

    I Just hired them to restore the grout of the tiles in my kitchen and they did an amazing job. It…read morelooks like I have new tiles now. I am really happy with their work. Connie and Abby are very nice, professional and very hard workers. I highly recommend them. Thank you!

    Oxi Fresh Carpet Cleaning - My steps were burned by their scrubber. Notice the dark line in the center of the image.

    Oxi Fresh Carpet Cleaning

    (6 reviews)

    I engaged Oxi Fresh Carpet Cleaning services with high expectations, hoping to revitalize one room…read moreof carpeting and three staircases in my home. Initially, I was pleased to welcome a seemingly kind and personable cleaner who assured me of her capabilities. We discussed the job, and I expressed our expectations for a thorough and satisfactory outcome. After about one and a half hours of work, she presented the supposed results of her efforts. Unfortunately, the "cleaning" she claimed to have done left much to be desired. Despite expressing our dissatisfaction, she insisted that the carpet was as good as it could get and promptly collected payment before departing. Upon closer inspection, our disappointment grew. We discovered areas on the stairs where the scrubber had seemingly been left too long, resulting in what looked like burn marks. Seeking a genuinely clean, fresh outcome, we took matters into our own hands, using a Simple Green solution in our Hoover. The stark difference between the areas we cleaned and those Oxi Fresh deemed "clean" was undeniable. In an attempt to address the issues, I reached out to the company, detailing the problems and requesting a redo of the job. Shockingly, I was informed that any warranty was voided because I had used Simple Green, and they refused to rectify the situation. Despite my plea, the owner declined to address the larger carpeted area but reluctantly agreed to redo the stairs. Undeterred, my wife and I spent hours scrubbing the carpet ourselves with an eight-year-old Hoover. Surprisingly, our efforts yielded impressive results - the carpet looked new and smelled refreshing. This disappointing experience with Oxi Fresh Carpet Cleaning in Knoxville, TN, has taught us not to rely on their services again. I share this story in the hope that others will not fall prey to similar frustrations when seeking carpet cleaning services. This is a link to a short video showing the dirt that was pulled from our carpet just two hours after Oxi Fresh Carpet Cleaning of Knoxville left our home. https://youtube.com/shorts/NGLTagVkVRA?feature=share As a side note, a gentleman came to our home four days later and recleaned the stairs. He was very nice and did a good job getting out the stains and dirt the other person left behind. Makes me wonder what the outcome would have been had he done the entire job. I guess I'll never know. I give 2 stars because of the person who came back to help. But overall it was an awful experience.

    Quick response, easy to work with and carpets look great! I was happy with the updates on the day…read moreof in regards to ETA.

    Oxi Fresh Carpet Cleaning - carpet_cleaning - Updated May 2026

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