If I could give a negative rating, I would. First of all, Chad is a smooth-talker, making promises he/the company do not follow through on. They picked up our pier last fall, took a deposit from us, promised to repair the pier (which at that time, had one small hole in the one decking board and needed to be acid washed and repainted). They were to have it installed prior to Memorial Day. June comes, no pier installed. Oh, but it did get delivered within the first week...dumped on our property in worse condition than it was when they picked it up. The decking was now dented, metal gouged out of 2 of the side rails, and decking not properly installed (resulting in the dented decking). Furthermore, we made an additional deposit in February for accessories....only 1 corner piece that doesn't even match the pier was 'dumped' on our property with the pier. We contacted Oxbo once per week prior to Easter for the status of the pier. No return calls were received. After the pier was dumped off, and I saw the new damage, I immediately contacted the company, only to hear from the secretary that 'they were really busy and she would get the message to Chad and that he would call me back'. I also sent images of the damage. No surprise, he didn't call back. We are now working with a 'reputable' company that will FIX Oxbo's damage they did to our pier. They have been given the opportunity (since last fall), to fix our pier and they had been given the opportunity to contact us after the damage was done to discuss any other options....yet NO RESPONSE FROM THEM. Warning...they DO not return calls or keep promises. Once they have your money, you are screwed. We are not the only people they have snowed, apparently. Word of mouth travels. And...it will. read more