This is not a critique of the branch but of online banking. I have had my mortgage with Chase for…read moreyears. I recently moved to Bloomington and tried to open a checking account online. BECAUSE I already have a mortgage with them, I cannot open a checking account. Hours on the phone with customer service and the result is "only by visiting a branch can you get cleared to open an account" For a senior citizen, living in assisted living without a car, visiting the branch is, to say the least, challenging. Chase touts their accessibility, but that is all talk and no action. I was told years ago, in business to "under promise and over deliver" Chase online banking does just the opposite. They overpromise and under-deliver.

Chase Bank partners with crooks. Businesses that have F-minus ratings with the better business…read morebureau and do not allow for ratings (because the reviews would be dismal). I have learned about this the hard way. Was cheated by a business operating out of who knows where -- they said Florida but the defective item was sent from So. Carolina -- I challenged the charge because the company sent me a piece of junk-yard auto part that was both the wrong part for the make/model and model requested AND was not remanufactured as contracted. Chase Bank, rather than losing a sketchy business client, told me to go pack sand. Ha! Ha! I had to fax all the details and copies of correspondence. (Who uses fax anymore? what is this, the stone age?) To collect all these documents was like filing federal taxes. so 3 hours of waster time and massive frustration. Thanks Chase! Thankfully, where are many credit card companies eager for my business. AVOID CHASE. They are and enable crooks. tfs

I've banked here for several years. The ladies all know me by name. I've been very pleased with…read morethere services & professionalism. I highly recommend them.

I had a account with this bank for over 1 year the ladies that are in there was friendly except…read morefor one witch her name is Debby I had to deal with her in the past she was not friendly toward me she really got mad at me for wanting to dispute some charges on my account I couldn't stand her the first time person I told everybody that was in people state bank in Spencer that day she is worthless and the bank manager is an idiot as well as Debby i do not recommend this bank to my worst enemy

the folks at paragon and spencer are just absolutely the greatest..you walk in the door and they…read moreall say hi, say my name and ask me how i am doing.... it is so wonderful to be a name not a number...this is the place to go for caring and sharing...signed... "a real customer by the name of steve"

Customer service is great always clean inside and out, staff is great to my kids very good…read moreatmosphere here. Great options for banking love it

This is A local small bank and everyone is very friendly. It's a place where you're not just a…read morenumber you're a person. My family has been banking with them for years & I will always recommend them to anyone, they're fantastic!

A small, local bank. They have great service, friendly tellers, and don't charge outrageous fees…read more Keep it local!

I am not even a customer here but bank with a different Federal Credit Union (they are the best…read morebanks!) in California, so there are no branches of my bank in Indiana. I had to get a rather obscure and confusing financial document certified and the wonderful folks at Member's Choice were totally willing to figure out what needed to be done and help me out and did not even charge me anything for the service. I can only imagine what great service they must offer the people who actually bank there! Thanks MCFCU!

Very helpful staff, feels good to be banking with the same bank my father used ... and my older…read morebrother used

I am a mortgage processor that works for a large bank lender. One of our members (or more aptly,…read moretheir Realtor) chose this title provider for their home sale and purchase. While the women that work there are pleasant, they have no sense of urgency in getting your title done. Your closing date is just a suggestion to them. If you want title paperwork done promptly and not a week before your closing date I would recommend you find a different title company.