Thank you David for handling my service requests in such a timely and professional manner…read more Carolyn H

Do not waste your time or money here. They do not care about you, they just want to collect a…read morepaycheck. If I could rate them lower I would.When I moved in it took several months to get everything working, from my sink falling out of my counter, to a moldy washing machine and broken dryer, broken heat during a big freeze for over 72 hours, I've seen it all. I paid so much extra in utilities because my hot water heater was old and breaking constantly. Management also refused to answer reasonable questions, such as the brand of rock salt they used in the winter (my dog had ingested it and I needed to figure out the tox report for her vet team). I did not feel safe living here, I nearly got hit by several cars speeding, accosted by other residents and vistors, and someone lacked the ability to control their dog. I had to physically pull a 45+ lbs dog off of my 12 lbs one. My upstairs neighbor was loud, smoked (in a smoke free community), and when I complained I was told "he's been gone for months," "Nobody lives up there," etc when I've seen him go home every day. I was told once to confront him myself by management because they were too short staffed to do it themselves. I once found threatening notes from and to other neighbors and weapons such as crowbars stuck in the ground. Oh, also nobody picks after themselves. Maintenance is incompetent and cost me several hundred dollars in medical expenses, after I alerted them of my vents being filthy and causing my allergies to me to urgent care multiple times. My doctors all instructed me to avoid my allergens, and the head of maintenance ignored my instructions and blew the filthy vent crud all over my apartment to "clean it." The entire time I lived here, I thought I was going crazy from all the gaslighting from the staff. I attempted to speak to the property manager SEVERAL times and she refused to acknowledge me. Her underlings also covered for her and deflected at every chance they got. They would constantly acknowledge my experience here was terrible and they will do their best to "improve" but in the end nothing was ever done. Do not waste your time, money or energy here.

I'm a current resident and I'm about to leave I wish to remain anonymous. I urge anyone looking to…read morelease from Hawthorne Apartments and Trellis Pointe to at least think twice before signing anything. The manager is basically non existent corporate shill who gives apologies written by ChatGPT, the front desk and maintenance is all around useless. Even going to them with simple problems gets nothing done and gaslight you into thinking you're the problem. I'm currently in a wall of sound with noise machines running 24/7 due to an annoying neighbor that is either fighting all the time or running their bathroom fan non stop to no end. Ear Plugs and Noise Machine for the amount of money they want you to pay for a building almost thirty years old is beyond ridiculous. I would like else where or maybe your have better luck then me I really wish you will just think about it before you sign.

I was a former resident having left due to the excessive noise from a neighbor during "quiet…read morehours". Over the past few months and my final weeks, there has been a persistent problem with noise coming from the neighboring apartment. Despite my attempts to address this directly with the neighbors and the management, the situation did not improved. The noise, particularly during late hours, was disruptive and affects my ability to sleep and maintain and enjoy whatever peace there was in my home. What was the point in signing a lease that told you of "quiet hours" that remind all tenants of the importance of adhering to quiet hours and maintaining a respectful living environment, when no one followed it then when you complain your the problem and the staff and management do little to nothing to address the situation and make you feel as though they couldn't care less as long as you pay your rent and keep your mouth shut. Once you become a "problem" Maintenance fixes nothing! They never answer the phones or in the office, they ignore your calls if you have to leave a message during business hours this has happened multiple times to me and several people i know that live there still and had once lived there. My experience started off good i will say, living there was very nice at first the buildings was clean and most of the other residents very nice and friendly. However a noticeable decline in the quality of service provided by the building's staff also this issue is not only distressing. The mounting garbage in the breezeway due to a new trash picking service drew a number of roach infestation which poses health risks. I had taken measures to manage the situation at least in my apartment, including maintaining cleanliness and using over-the-counter remedies, but these efforts did not resolved the problem. there was never a professional pest control service to address the infestation and ensure that such issues are thoroughly managed in the future. Requests for maintenance and repair work are often met with delays or incomplete resolutions or they don't show at all. Additionally, the staff's communication and responsiveness to tenant concerns most of whom had been lacking even before i moved in. This has led to an increasing level of frustration and inconvenience. The building's owner has been inattentive to critical issues affecting the tenants. There have been multiple instances where important matters, such as repairs and general upkeep, have been either delayed or ignored. The lack of proactive management and oversight has significantly impacted the quality of living within the building. Even if you urge them to address this negligence by ensuring that the owner takes a more active role in overseeing property management and addressing tenant concerns promptly i doubt anything will happen. All in All I would not recommend living there. Very few amenities. Completely overpriced. Everything is 20 plus years old, despite "newer models" available or not. There are brand new apartments everywhere for way less then these outdated apartments.

I absolutely loved living at 511 Faye! This was my first studio apartment and I am so glad that I…read morechose to make 511 my home. Firstly, the views are best in town. The location gets no better than Fayetteville and Wilmington st. The leasing staff is the best in town! I was in touch more frequently with Valerie and Antonie and they are kind, professional and are always sure to assist with resident needs swiftly. The community events were super creative and there were always events scheduled throughout the entire month. I also love how the pets receive the own recognitions every month and a jar of treats to grab from at the front desk. 511 Faye has a signature scent throughout the building (mainly in the leasing area) and omg, I loved it! Regarding my studio apartment, literally my dream come true. It was upgraded, no cracks, holes, or anything else that you can think of. When I cooked, the smell did not stay in my apartment for long even with the building not having windows that opened. Honestly, now that I look back on it, I am so glad that the windows didn't open because I NEVER had to worry about those NC insects/bugs getting into my place during the summer (I'm terrified of bugs). I could brag about 511 Faye, the views, the location, the community, the staff, the apartments themselves, all day. If/when I move back to the RDU area, I will be sure to consider this residential community again. :)

WARNING TO ANYONE IN RALEIGH SIGNING AT 511 Faye. BUYER BEWARE…read more When greystar managed this property, everything was fantastic. The property was well maintained and the staff made it worth the extra money. Now this property is being run by people with zero management skills. Issue #1) 2 of our three elevators have been down for TWO AND A HALF MONTHS. This leaves us with only ONE working elevator for a 23 story building. It only gets worse from here. Issue #2) We were supposed to have a fire drill that they first said we all needed to evacuate for. Then, 1-hour before pulling the alarm, they told us we could stay in our unit during the drill. However they neglected to tell us (until AFTER the drill) that the fire inspectors are ENTERING OUR UNIT! No one told us this until after they already did their inspections. This led to some of my friends being walked in on while they were not-decent. But oh my it gets worse. Issue #3) Today the THIRD ELEVATOR WENT DOWN from approximately 9am-1pm. This is against all ADA guidelines and left us without access to or from our apartments unless we were healthy enough to walk up 23 flights of stairs. When I went down to the office at 12pm on a Tuesday to talk about this.... they left. Yes they straight up didn't want to deal with complaints, so they left. I went to the corporate building for DRP and was told they they have no idea where they went and were scrambling to figure it out. Keep in mind, this place is PRICEY! $1700/month for a studio DEMANDS better service for the residents. And to top it all off, no apology or actions were taken to address the complaints. Zero monetary compensation was provided for this mess. DO NOT SIGN HERE! Spend your money elsewhere

Cali is super sweet she helped me and my roommate out, the process was super easy with applying and…read moregetting accepted right away ! Love our apartment!!! It's far from a few places but overall we have everything needed!

thin walls/ ceilings definite negative, landscapers blow off grass and debree onto patio every week…read moreand complained with no fix, like the predatory tow company hired by corporate, i'm prosthetic leg disabled and took 2 friends tio get my handicapped placard car back $$. its like there support services are more important than paying renters that cover their costs. the maintenance manager ben and his staff are the best, what good are looks and imenities if living daily is horrid life

My wife and I have been living at Wakefield Glen for four months now. We left another apartment…read morecommunity in Raleigh we'd been at for 5 years. During our search, we went to over a dozen other communities, some more expensive than Wakefield, some cheaper. There was no competition, Wakefield Glen was the clear choice. Our tour was lead by Elisabeth. She wasn't the typical uncomfortably pushy sales type we had seen at almost every other community. She patiently answered our questions and let us tour the units at our pace. She was incredibly friendly, knowledgable, and quickly followed up with all of our post-tour requests. The units themselves are gorgeous. The bay windows fill the space with natural light, the units are in great shape from floor to ceiling, and the spacious balcony is one of our favorite features. The grounds are impeccably maintained, covered in trees and flowers that enhance your privacy without compromising aesthetics. The Wakefield neighborhood is neatly tucked away but within 5 minutes of most anything, you'd need. There's plenty of trails and parks to enjoy within walking distance. But the real competitive edge Wakefield Glen has is its staff. Since moving in, every interaction I've ever had with the staff has been positive. It's not just one or two really outstanding individuals, but truly a fantastic team of people. They respond quickly, genuinely work to be as helpful as possible, and go above and beyond any other apartment community I've lived in. Service requests are filled on time, they email you reminders when packages arrive for you, they're vigilant about enforcing the community rules which are far more flexible and welcoming than most communities, and they're an excellent resource all around. Thet engage with resident like they're neighbors. After four months, I can say with confidence that I made the right choice moving here. I highly recommend Wakefield Glen, and I'm confident you'll feel the same.

Markell Wilkins, the assistant manager, is extremely arrogant and not helpful at all. His position…read moreas assistant manager is to HELP active tenants, future tenants, and tenants moving out feel at ease and that is absolutely not what he does. We were WRONGFULLY charged an invoice for "pet seal damage to carpet" after we moved out. We do not have any pets nor have ever had any pets at any home we've lived at. When we went in person to try to clear this situation up, Markell's responses were cold and short which made me feel uneasy about this charge made to us. Because I knew we would not get anywhere with him, I asked to please be taken to the apartment unit for which the damage was done to the carpet to confirm for myself that it was in fact OUR unit. Markell initially said yes and even asked the maintenance guy who was apparently working in our unit at that time if it was ok and they both said yes. Then he proceeds to double check with the manager, Amanda, in her office and she says no. We asked to speak to her directly and were were told she was in a meeting that was going to take very long even though we had just seen her minutes before not working and stuffing her face with food in what seemed like a break room. The BIGGEST CONCERN for us is that we asked for them to send us proof of these damages done to the carpet since we couldn't see them in person and the images sent to us by email were for a completely DIFFERENT AND WRONG unit than the one we lived in. When we brought this to their attention, they stalled and took about a month to even reply just to say that the wrong pictures were sent to us as proof but that they were certain they were charging us for the correct unit. How are we supposed to just believe that after they made that mistake? They handled this in the worst way possible and gave us no reassurance that they'd investigate further to insure they weren't wrongfully charging us. From the moment we were charged this invoice, they would not budge at all at the idea that this could have been a mistake. It made us feel like they thought we were liars and just trying to get out of paying the invoice. We have no issue paying an invoice when damage is done, but that "pet seal damage" was not us. Like we said, we do NOT have pets. The pictures attached is their image sent to us as proof of the supposed damage and the picture with the decorated room is OUR unit. They are clearly different units, the views are different and the gap between the wall and the left door is different as well. Do not waste your time applying to live in an apartment complex where they are INCOMPETENT and treat you like liars without even having proper proof of what they accuse people of.

Do they ever answer the phone or respond to messages? NOPE!!!. When I first moved here, the office…read morestaff was responsive. Now, not at all. The grounds and hallways are always filthy, but the neighbors are nice.

Our HVAC system had stopped working properly. We called in a service request early this morning…read more Alvero came to our apartment within an hour and explained that the motor to our HVAC was broken so he quickly replaced the motor and reset our system. Alvero was polite and professional and our dog got a few pats on the head. This is the kind of customer service that should be customary in all service industries. Alvero, you're the best!

We have had a great experience here. The dog park smells like urine all the time because of the…read moreAstroTurf, but that's ok haha. Rent is high here, but it's high everywhere in Raleigh. Grey star is not the best property company, we know this. I think these apartments are nice. I live in first floor and get lots of compliments on my unit from guests. Built around 2012-2015? There is a lot of dog poop near some apartments, I won't go into detail about the type of resident who is not cleaning up after their dogs... but unfortunately I see a pattern. Club house is nice, but reeked of weed when we went in due to the people there. Child running rampant around club house/bar area while adults were playing poker and listening to loud rap music. We didn't stay long after seeing all that. I'm hoping this area isn't going downhill like brier creek did. Overall, decent property. No walking trails are close, not ideal residence for pet owners who are active with their dogs. (Again, bark park is small and smelly). They have a dog poop problem here, as other reviewers have written. I advise they hire a company to start implementing DNA testing for dog poop. Plenty of other apartments do it, and they don't have dog poop problems. Obviously, the leasing agents sending us gentle reminders each week to dispose of waste isn't going to motivate lazy owners to clean up after their pet. Leasing staff are friendly, maintenance is decent and prompt with repairs. Love that they have an Amazon hub. No packages have ever been stolen of mine. Cant wait till pool opens!

Beautiful Place to live inside and out. Great location to Central Raleigh. North Hills is just down…read morethe road.

I found myself in a pinch with less than a month to move to Raleigh in the middle of the Christmas…read moreholiday. Marshall Park rose to the top of my list of potential properties after thoroughly vetting development websites. Living in a doorman high rise in downtown Chicago set my bar relatively high and MPark appeared to measure up. The Crabtree area is a bit congested (thus, 4 stars). MPark is discretely tucked on the greenway and off the main thoroughfare. Curb appeal is strong. The real star, and certainly worthy of the fifth and final star, is Seth, the professional who showed me and my mom around the property while also training newcomer Aaron. Both men were consummate professionals in smart suits and up-to-snuff shoes. I mention this because it was the first true indicator that the staff at this property are professionals. Of the seven properties I visited in Raleigh, this was the classiest. Seth knew his inventory and had the confidence of a professional who can deliver. Hallways are wide and tasteful. Lounge areas are hidden gems with good furniture and fireplaces. Residents appeared to be a diverse group of working professionals; not a ton of children and college students. Common spaces are high quality and competitively appointed. Concierge functions somewhat like a doorman and is available to oversee dry cleaning pickup. Well done, MPark.

I'm quite impressed by this apartment community! Beautiful location, can't beat amenities, great…read moresocial events, and friendly staff that seem to care quite a bit about making this place warm and welcoming. With so many reasons to love Marshall apartments, it's hard to pick a favorite-- so I'll list a few of the reasons this place deserves my 5 stars: - privacy and view from my apartment (as pictured). It feels so serene and calming to look out at the greenway - but it's not just all about nature! less than 10 minute walk to the mall - weekly free brunch - pristine gym AND fitness studio, where they host yoga classes every Monday! - oh, and there's a massage studio. And a Fitbit monthly challenge-- the person with the most steps wins a free massage