Had two new doors and openers installed, technician did a great job and the pricing was very fair. The one MINOR issue I had they responded quickly and to my complete satisfaction. Very happy with the quality and end result. read more

Terrible customer service. They do not respond to emails. They left the new garage door in an unsafe manner. I guess once they have their money, they're happy .. Stay away ...Looking at past posts-- They have issues,,,,,,,,,,,, read more

after searching the Internet for a American flag that I needed (8 x 12) , I headed over to overhead door in Preston ct , There I talk to Miss Tonya , she was very nice and helpful with all my flag related needs, I ended up purchasing the flag I needed for $30 cheaper than I could find anywhere on the Internet. This is a quality American made flag and I am very happy with the purchase dave k read more

Overhead Door Co Of Norwich - Flag purchased at overhead door Preston Connecticut - Garage Door Services Near Me - Preston, Connecticut

Beware of Geaage Door Co. of Norwich. My garage door opener was working fine. It just didn't open all the way up. It was functional, as it opened about six and a half feet. It had been working like that for about four months. I called Overhead Door to repair it. In my call, they said they would grease and adjust it for one hundred and sixty dollars. I opened the serviceman using the door he was supposed to fix. Within a few minutes of adjusting, the door didn't work, and he said I needed a new opener, which would cost about five hundred dollars. I asked him to put it back where it was to give me time to think about it; He wouldn't do it. The man left, taking my remote. A few days later, the Co. called and said I needed a new opener for around a thousand dollars. Shocking right? I just got a bill for 223.34$ for materials and labor. I am still determining where that came from. I would happily pay the 160.00$ we agreed on when my door works and my remote is returned. I don't understand how they treat their customers like this and stay in business! read more

Outstanding installation. Very satisfied with the quality of the product. I would recommend them highly. Craig Whipple read more

My husband and I had the BEST service experience EVER. We received same-day service to replace the springs on our garage door, Everyone was courteous...from the receptionist, to the service manager to the technician. The tech explained what he did, and told me even though the doors were old, they had another 10 years of life. And the cost was less than I anticipated. Thank you Overhead Door of Norwich! read more

BIG RIP-OFF. When called for problem, man named John, WITHOUT coming to the property said I needed a new system (Expensive.) I cancelled the appointment and used another terrific company. It was a small item that took 5 minutes and a minimal repair charge. Use Shoreline Overhead Door -- get honest, prompt, dependable service at reasonable rates. They are also listed as one of TOP three garage service in New London County. Top-notch! read more

Had two new garage doors installed. Job was completed on time. Worker was very professional and cleaned up every scrap of the old doors. New doors and lifters work great. read more

Buyer beware! The Norwich, CT franchise of this company will say one thing and do another one. If you ask for a quote, demand it to be in writing, specific and clear of what your are getting. This is not only good practice, but necessary to avoid these kind of problems. The whole experience was wrong from the start, with an estimator that had an attitude and was rude to my spouse. We complained to the manager by phone of this unwarranted behavior by the estimator. The manager reassured us that this was not a common occurrence and "that he {estimator} must have been having a bad day". Latter the manager gave us a quote via phone that seemed fair, although not cheap either. We thought that since Overhead Door installed the door initially, it would be best to use them and they seemed to be a reputable company overall. After the installation, a second charge was done for an additional amount to our credit card. We called the office to ask for an explanation and he pretty much told us that the original estimator have had a bad experience with a a close relative of my spouse; and that was the reason/justification that the estimator was short and rude the first time to my spouse. What was the point of telling us that at that point? Was he trying to aggravate us more after taking more money for no reason? They had our money already. Couldn't the manager had told us this before or at the time we asked for the quote or even before he took our deposit in the first place? Really a bad taste and very lacking on professionalism and human empathy at all! Please do learn from our experience. It will be your word against theirs if you don't. Do not prepay ever or give them your credit card number without a hard quote! It is one of the worse customer service experiences that we have had. Do shop around! There are a lot of other businesses offering the same services as this and they are usually not the lowest bidders either. Most of these companies use third party installers, since they don't have enough work to keep them busy in their payroll full-time; as was in our case during this particular repair with Overhead Door of Norwich. We quoted a repair and ended up with a mismatched colored panel and double the initial cost we had estimated; plus personal verbal abuse to boot! We tried to challenge them through the credit card company but got us rebuffed, because it was their word against ours. They didn't even let us know of the price at the time of installation either, since these were not their employees; but a third party contractor working on their behalf. The strange thing is that 6 years ago we did use them, when we just bought our home, and they gave us a fair price and good service. This last experience is a different story. Caveat emptor! read more