I've been in desperate need of a hair cut for quite some time and was also looking for a new place…read moreor person to do it for me. Thanks to a sheer act of spontaneity I finally made it happen and Penzone made the cut. I just happened to be scrolling through my Yelp app looking for salons nearby and Penzone jumped out at me because this location has been there forever. I've also had my hair cut at one of their other locations forever ago and when I looked at their availability, they had an appointment the very next day at 5pm. I didn't even care who the stylist was, I just needed it done. I arrived right on time, checked in, and grabbed a beverage while I waited. It wasn't long before I was greeted by my stylist, Sage. She was easy to talk to, listened to what I wanted, and gave good advice and direction when I was tempted to do something I wasn't planning on doing. I knew exactly what I wanted, as I was looking to get the same cut I did last summer. Your basic long bob, about collar bone length. We did the washing and cutting and drying and cutting again and I was out of there in about an hour and a half. I'm really pleased with it and enjoyed Sage's approach so I made an appointment to come back in a few months. The price point was cheaper than the place I used to go to and I was way more satisfied.

Do better Pezones. Called and booked a pedicure at Short North and you even asked me for a credit…read morecard to secure. Then I show up and it's.. oops someone must have taken your spot- can you wait another 30 minutes.. not. How do you ask more of your clients but not deliver more.. and then to not even offer a gc or discount to keep my business .. not impressive.

Bailey was my stylist when I went in. She was friendly and warm. What I really appreciated most was…read moreher constant communication with me. She made sure she understood what I wanted as far as my expectations, she let me guide the experience, but she also made suggestions from her professional standpoint. I was very happy with the results and would absolutely go back to her. Also as a side note, the rest of the staff that I interacted with (on the phone and in person) were also very nice.

I've been on the hunt for a new hair salon after my previous go-to girl retired. I had heard great…read morethings about Phia and after a gym sesh across the street I decided to randomly swing by to see if they had availability anytime soon. When I walked in I was super surprised to be greeted by a virtual assistant through a monitor. It was something straight out of the Jetsons. After they asked me a few questions they happened to have an opening an hour later so I swiped that one up and came back after a bit. I was randomly assigned a hairstylist, Minnie, and it was like the stars in the universe aligned because we clicked right away. She asked me all about my hair and what I was looking for. I'm a wing it type of person but I did have some things in mind. I ended up getting a trim with some wisby longish bangs and she was able to keep my length which was awesome. At the end she mentioned the different products she used in my hair and sent me home with a "care card" with recommendations on when to return and who else to see if she wasn't in. The whole experience was lovely and I'll definitely be back in a few months!

Very disappointed with my experience…read more I paid $160 to have my 17-year-old daughter's hair done with Miracle Knots. Unfortunately, shortly after the appointment, the hair started slipping badly from the braids. In my opinion, the knots were poorly installed and were not done properly, which is why the hair was slipping from the braids. I came back to address the issue because the installation simply did not hold up. I understand that a redo would not be free because it takes additional time and work. However, after paying $160 for the original service, I expected more than a $10 discount. Honestly, the discount felt insulting considering the quality of the installation and the fact that the issue resulted from the knots not being done properly in the first place. I was very disappointed with both the quality of the work and how the situation was handled. I would not recommend this service and personally would not return.

Never had SO many compliments on braids in years ago wher I lived, like I got from the wonderful…read morestylist here who did mine. She had the perfect mixed salt and pepper hair, amazing she did the entire work herself where others took over 5 hours and three people! The price was perfect for her work and atmosphere , plus it was cool to let her do recordings and training others how to braid. Im definitely going back! She also has natural oils that are BETTER for the scalp!

5 months into my curly journey with Kayla. Her Salon is extremely clean and sanitized between…read moreclients. I still amazed how she uses her products and shares her knowledge with all curly types - hair from fine to thick.

The services are a bit pricey but I walked away feeling more educated about my hair type and…read morecondition. I also appreciate the fact that my appointment started on time. Keyla was waiting on me when arrived and I was her only client. I felt like I had her full attention. She answered all of my questions and I did not feel rushed.

I've really debated on leaving a review because I never ever do things like this. But I am just so…read moreunhappy with how my hair turned out and really just the whole situation. I was originally scheduled with Kat, but because she was sick she wasn't in on the day I was scheduled, and that's okay I'm usually flexible. So someone called me the day before asking if I wanted to 'reschedule with Kat or if I wanted to still do it today there's another stylist who is very experienced, is on the same level as Kat, and will do a really good job' so I said sure I can switch. I go in to my session yesterday and show her the same pictures I had sent Kat. The girl said in order to get the color i want we would need to lighten my hair and then tone it. So I said okay. About a quarter way through her lightening my hair I asked if it was a dye. She said it was bleach. I didn't know lightening hair was bleaching, but it makes sense and that's my fault for not clarifying. I figured she knew what she was doing so I continued on with it and didn't say anything. After like 4 hours we washed the bleach out and she put a toner in and my hair ended up being an orange/yellow. I was going for the complete opposite of that, like an ash brown kind of color. I couldn't even say anything about how much I didn't like it because I was there all day and just wanted to leave and didn't feel good about my hair. I go home. I look her up on Instagram and I find out she's an apprentice. I understand people need to practice and learn but I really wish whoever scheduled me would've been honest about the level she is on. The next morning I call back because I just can't walk around looking how I looked, especially since I am going to a wedding. I get it retoned by the same girl and yes it's better, but it still is not even close to what I was going for. Instead it's a little bit more closer to my original hair color just slightly darker. I feel like my hair is ruined from the bleach. It's so brittle. And I honestly feel like I could've done the exact same thing with a box dye from Walgreens and spent $15 rather than $245. I wish my hairstylist would have told me it would take multiple sessions to get to my color goal or just say she didn't know how to. Not giving 1 star because she at least was willing to try and fix it. And it's my own fault for not knowing she was going to bleach my hair. She was really sweet and I just feel bad that I didn't like it. I really wanted to.

I've never been someone who's particularly concerned about her hair - I wash and comb and then it…read morebasically has to be presentable - and the stylists I've seen here have all been more than willing to work with that. I currently see Arlene, and she's been great at figuring out things to do when I need a change without having to change my non-existent styling routine.

I was randomly looking through the reviews on fine evening to get a nice haircut. I thought I would…read moregive this place a try. It looks busy and fancy and bit different from any salon you would walk in on any regular give day. The service was super cool and welcoming. I got a nice shape and look to my hair when I walked out of that place. And one thing I liked about this place is they don't force you to try their products although you get some nice suggestions if you are looking for one. For the price it's bit up compared to a regular salon. But I promise you'l get what you pay

This place was extremely disappointing. I brought my daughter here to get her hair braided for a…read moreback-to-school special event. The shop was filled with little girls, so I was very surprised and uncomfortable with the music being played. The music was completely inappropriate for a business setting, especially one hosting an event for children. When I asked a staff member if they could change or turn off the music, her response was, "No one has complained all day." I was honestly floored by that response. I explained that I did not want my children listening to that type of music. She eventually spoke with the other staff members and changed the station, but the replacement music was still not appropriate for the setting. As a parent, I should not have to ask a business hosting a back-to-school event for children to play appropriate music. Unfortunately, I will not be returning, and I would strongly recommend that parents consider this before bringing their children here. if I could give this business a 0 star rating I would.

So many highly experienced and talented cosmetologists!…read more Many different specialists! Freda is also an amazing owner and cosmetologist!

I have always liked having my hair fiddled with. Freda's has a fabulous selection of magazines…read more But if you have dreams of feeling pampered, this is a bare bones operation with a clientele that tends towards aging, even immobile. Stylists rent their booths. I like my stylist. That being said there is a decided right wing rant (think Rush) initiated on a regular basis by one of the employees. For me that is a huge mood kill that causes me to stretch my time between appointments. I am now at 5 months and grabbing my own scissors. Politics and religion are best left alone and should never be initiated by employees. A skillful stylist would redirect the conversation not start it. At best you offend half your clientele. At worse you drive them away with a subsequent loss to the salon and other stylists.

I have gone through 7 different electrologist in the many different areas I have lived in. Dee…read moreFahey is by far the most professional, thorough, efficient, and knowledgeable electrologist there is. She is very comprehensive in obtaining her clients history, understanding their needs and meeting them fully where they are. She is very informative and provides all information regarding number of insertions and is wonderful at tailoring her machine to meet the skin needs of her clients. Her pricing is very appropriate to the high level of service she provides. She is extremely flexible with scheduling and is overall, a very kind and warm clinician. I felt very comfortable from my first appointment on. Unfortunately, I have moved out of state and am consistently reminded (and continuously inform Dee) of how "spoiled" I was while receiving her services in Columbus. I certainly miss her! If you are looking for a very skilled and thorough electrologist who is able to exhibit quick results-do not hesitate to contact Dee-she is wonderful!!

I eventually found the electrologist I'd been looking for. I'm originally from Russia and got hair…read moreremoved there on almost all of my areas. I know how important it is to not pluck hair for an electrologist but make sure the follicle is dead and hair simply slides out. I understand that it takes a bit more time to remove hair from a certain area but it's much cheaper in the long run because much more effective. I wouldn't suggest any electrologist who removes hair the way that a client can feel any resistance. This would mean for the client to come back and come back and come back...