My child attended the drama program at Ovation last year. I want to acknowledge that they had a great teacher, and Bonnie, one of the directors, was very supportive. The school often speaks about supporting children's growth, not only as performers but also as respectful human beings, which was one of the reasons we chose this program.
After the drama class ended, I contacted the school to inquire about tap dancing classes. When I learned that the cost was close to 2,000 dollars per year, I spoke with Chris, another director, and explained that the program was unfortunately beyond our family's budget. While we were interested, we could not proceed with registration due to the cost. What happened next was shocking and deeply disappointing. After declining registration, I received an email that said "Your registration for Tap dance- level 2/3 (my child's name) has been cancelled and below it included the phrase "cheap parents." As a parent, I found this disrespectful, unprofessional, and completely inconsistent with the values that the school publicly promotes.
When I raised the issue with Chris, I was told that it was an IT error. However, regardless of the explanation, the experience left me feeling insulted and unwelcome. No parent should have to receive communication like that from an educational organization.
The most concerning part is that this was not a comment I heard through rumours or behind closed doors. It appeared directly in communication sent to me. For a school that emphasizes respect, character development, and positive relationships, this experience was unacceptable.
Parents deserve to be treated with courtesy and professionalism, regardless of whether they can afford every program being offered. Based on my experience, I cannot recommend this centre.
各位家長請留意，如果你有意想在這間中心學習，請小心。老師外表和善，特別中心嘅主管看來好和善，但係原來背後係會批評家長。請留意我放在本篇評語嘅電郵，主管不小心留下對我不禮貌的評語。最終俾我留意到。我打電話向Chris問過究竟佢不但推搪話自己電腦故障，亦未有真真正正道歉令我非常憤怒。絕對不會推介家長。請小心中伏。 read more
