I want to start this review by saying our sales rep JC was great (he did nothing wrong)he was very helpful with us getting our first camper and were happy to be working with him. Now let's get to it.
We purchased our camper July 27th. Being used we were told it would need to be looked at after we purchased it for a once over from their shop (otherwise we could skip it and save like $400)being new camper owners we say no we want it looked over to make sure everything works. Ok sounds great! It get's into the shop the 31st I believe. We never get an update call so I call JC. JC checks and lets us know it needed something (told us the shop didn't say what,so he assumes it is something very minor) should only take a week or so, again great. A week goes by and we here nothing so I call. On this call I am told that it needed springs to the loft. (rare camper, patented springs etc) this does sounds minor to us. The parts had to be ordered and made to order but would be in by August 17th or 18th and only a day to install from there, now we are going on 3 weeks...whatever if it needs to get fixed well it has to be done, and they were going to fix the one water damaged panel since they have to, to fix the springs.
So the 18th rolls around I have not gotten a call if the parts have come in, so I call that Tuesday morning at 10:04am. The guy I spoke with told me nothing had been ordered and he had no idea what was going on with it! I get a call back saying they were not able to call the parts place due to issues with the parts places phone number....for 5 days?!?!? But magically they were ordered before he called me back with an update...super suspicious and sounds like someone dropped the ball and literally forgot to order them!
Sooo all along the springs had not been ordered and we were not updated,more time WASTED!! My husband at this point gives them a call. The guy on the phone then says that the camper was in fact ready to go but their cleaners broke the springs by over extending it or something and that it fell on one of their guys...WHAT?! WHY was this NEVER told to us!!! The sales manager says it's not their fault....are you kidding me they are your cleaners (or contracted under your care)!! Whatever it get's fixed over a month from when we bought it and 2 weeks past when we were told we should have it.
When purchased it we paid an extra $400 to have it transported to their Clearwater location so we wouldn't have to make the long 6 hours to pick it up. Get the call the 24th that is done and ready to go to Clearwater, I ask to get a call once it's there. I get the call the 25th it's ready to be picked up. Due to work schedules I go to pick it up the 27th. My husband calls Clearwater to let them know I am on the way....Clearwater tells him it's not there!!!! They knew nothing about us coming!! I don't get this message from my husband until I am pulling in 50 mins from home. So of course I am fuming! I walk in and the Clearwater guys tell me never mind they have it...Fargo just never called to let them know, and these are the words said to me,"Fargo must of snuck it into our back lot and didn't tell anyone"(while shaking head). The only guy there is their finance guy so he doesn't know how to help us get the stabilizer hitch on. Lucky I brought my class A driving friend so between the two of us we got it figured out.
Our biggest thing is the complete and utter disrespect for not communicating with us at all !! They also straight out LIED TO US, TWICE!!! We were not offered anything for all the hassle and headaches either! At least they were consistent in not even communicating with their other location. I would never ever ever recommend anyone get their RV at this location. read more
