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    Element Pools & Spas - Residential resort

    Element Pools & Spas

    (58 reviews)

    Unfortunately, we had a very disappointing experience with this company. The owner came out to our…read morehome to look at our backyard and was very polite and professional during the visit. We were actually really excited to work with him and were looking forward to receiving his quote. He told us he would have the quote to us by Monday, but Monday came and we heard nothing. My husband gave him the benefit of the doubt and waited a little longer before calling. There was no answer, so he left a message. Still nothing. I then tried reaching out through Instagram, thinking maybe there had been a misunderstanding or he had simply gotten busy, but again, no response. What is most disappointing is the lack of communication. If you're too busy to take on a project or decide it isn't a good fit, that's completely understandable--just communicate that. We were genuinely interested and ready to move forward. Being completely ignored after taking the time to meet with someone is frustrating and, unfortunately, left us with a very poor impression.

    Element Pools absolutely exceeded our expectations from start to finish! They truly know their…read morecraft and take pride in their work. What stood out even more was their patience and professionalism when unexpected situations came up. Instead of cutting corners, they handled everything calmly and made sure the final outcome was perfect. The design TJ created is modern, unique, and completely transformed the space into something special. The 3D rendering was EXACTLY what they delivered. If you're looking for a team that combines skill, creativity, and reliability, Element Pools is the way to go. TJ and Kyle were there along the way to answer any questions that came up (and we had a lot of them). Element Pools gave us a yard that will be filled with memories for years to come!

    Ruff & Ready Landscape Construction

    Ruff & Ready Landscape Construction

    (101 reviews)

    Our journey with the Ruff and Ready family began in 2024. We had wanted to put concrete in our…read morebackyard but unfortunately, our funds had to be diverted to replace our AC. Fast forward almost two years later, we were ready to put the concrete in our yard. When I contacted Ruff & Ready, they had our photos, previous quote, and hand written notes still in their portal. I surely wasn't expecting this. Jeff came out to measure the new spot and confirm the scope of work. He was efficient, flexible with his timing, and arrived in the window given. Jeff's quote was not the most expensive nor was it the cheapest. What made us choose Ruff & Ready you ask? Jeff spoke as if what he said would actually happen. And that's how it went! He was transparent, honest, and didn't fluff anything. He got us a quote for the updated work within 24 hours. His office assistant Vanessa answered all our questions and walked us through the timeline of the whole thing, from start to finish, from signing our contract to paying the deposit to when we would begin work to how to pay the remaining balance. Vanessa answered text messages promptly and also answered the phone. No elevator music on the other line, no 'all of our representatives are busy' garbage. The crew who came out was incredible. They were respectful. They didn't blast music or leave trash. They were thorough and adhered to the timeline given. They closed the gate and ensured it was locked each day, which matters to me as a mom with littles. They parked in the street and moved when I needed to get into my garage. We used Ruff & Ready as a test as our current gardener will be relocating soon. We could not be happier with our experience and plan to use them for future backyard projects. Thank you Vanessa, Jeff, and the Ruff and Ready team!

    Ruff & Ready was the fairy godmother for our front yard--the photos speak for themselves! Very…read moresatisfied with the professionalism and honesty of the owner, Jeff Ruff. From consultation to design to completion, they treated our smaller job with just as much importance as they do with larger jobs, and they guarantee their work and plantings. The pricing and timeline was very reasonable. Will recommend them to everyone I know!

    A-1 Landscape & Design - This customer in Temecula's wine country decided to remove all his grass and replace it with drought tolerant plants and stones.

    A-1 Landscape & Design

    (21 reviews)

    We just filed a complaint with the California State License Board against Gary and are in process…read moreof filing a complaint with the Temecula Valley Better Business Bureau. Working with Gary has turned into a nightmare you can't wake up from. Based on the other poor reviews and our experience, his modus operandi is missed meetings, underbidding contracts, and coming back to the homeowners for more money when they are vulnerable. We thought we were dealing with A-1 Landscape & Design.  However, Gary signed the $53K contract in October 2018 as Creatiscape Inc using the license number assigned to A-1 Landscape, a sole proprietorship.  The crew came in and demoed the existing patio, leaving all the concrete rubble.  Gary then requested a meeting at which time he claimed he had made a huge mistake in the bid. He was financially under water and could not pay his crew unless we added $5K to the contract price and pay it to him that day.  He blamed the mistake on Santiago being out when he estimated the job. We thought this strange as Gary is the owner, carries the license and should know how to bid a job.  We felt very uncomfortable with this but felt compelled to agree in order to get the broken concrete removed and the workers back on the job.  Gary never provided a change order. He assured us he had reviewed the contract and there would be no more surprises.   The workers came back to work and proceeded to rip out the existing electrical runs when working the bobcat.  Gary took no responsibility for the repairs needed.   We still hadn't even gotten to the first progress payment when Gary came back a second time telling us he couldn't complete the job for lack of funds. He practically begged us to let him complete the work up to the first progress payment but would not commit to finishing the rest of the job for the contracted price.  We refused and insisted he complete the job as contracted and work with us on fixing the electrical issues.  Instead, he and Santiago came back, packed up their tools and left leaving the backyard a mess with unsafe holes and trenches and no power.  We contacted a lawyer who advised us that Gary is not allowed to use the contractor's license for A-1 to engage in a contract under Creatiscape Inc.  A call to the insurance company confirmed that Gary carried worker's compensation under A-1 Landscape, but nothing under the corporation he signed the contract under.  We weren't covered if there had been an incident. Even under A-1 he had a gap of insurance coverage for over three months in 2018.

    If there were 10 stars I would give them to A1. It seems odd that a LOT of 5 star reviews are…read morehidden by Yelp. Shame on Yelp. Gary and crew were on time each day and worked ALL day. I made a lot of changes and Gary made me aware all along of any additional $$ charges or trade-offs (more rock and less mulch). The plant selection was great. Gary has an artfull eye and envisions the finished project long before they started. I would highly recommend A1 and am proud to show off the masterpiece they created. Call Gary and ask him to see the work.

    Red Rhino

    Red Rhino

    (10 reviews)

    Westpark

    Red Rhino did an awesome job at our house, installing beautiful pavers on our entry walkway, they…read morerelocated irrigation, root removable and painted the front of the house. Jay, his brother Monkey and the rest of the crew are all very friendly, respectful, great to work with and hard working professionals that do very good work. Throughout the process, Jay was great to work with, offering his design and construction expertise with clear communication at every step. We have a few more projects and we look forward to working with Red Rhino again on those. We highly recommend Red Rhino.

    Jay & the crew with Red Rhino did an amazing job removing a concrete planter walkway along our…read moreentryway and replacing it with beautiful pavers. Jay helped us with the walkway design and he is a highly skilled artisan with a good eye for design. He and his brother Monkey arrived with a full crew and they were all clean, respectful and efficient in their process/planning. They also did some painting and relocated our sprinkler irrigation system. We appreciated Jay's experience, communication skills, collaboration and highly recommend his work. They are an honest family-owned business, and his father still visits the job sites providing his wisdom & critical eye. Our house has a fresh new curb appeal and we have received so many compliments. Overall value was money well spent. We would most definitely hire them again without hesitation!

    Outdoor Living 4 Less - landscapearchitects - Updated September 2026

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