My mom and I frequent this restaurant at least once every week or so. Service is usually pretty typical. Nice, kind wait staff that if you are to ask nicely they will pretty much do anything for you. Tonight we came in and expected our normal meal here. One of the hostesses sat us down. As 5 minutes pass, a different hostess comes up to our table and says "you asked for water?". As she sets a single cup of water in front of the two of us. We tell her that we haven't even seen whomever is supposed to be our waiter(waitress). She apologizes, asks what drinks we want and heads off. Then our waitress comes asks us for our drinks as we told her that the hostess got our drinks. She takes our order (without writing anything down at all whatsoever). As she walks away, I forgot to say "no bacon on our soup", so I tell the previous hostess that brought our drinks. Our Aussie cheese fries come out and there was no bacon. Our waitress does apologize and brings a cup of bacon out. We tell her that it isn't the same and ask for them to be remade. (Once the cheese cools down the bacon will no longer stick to the fries). She heads back to the kitchen and I can see the look of disgust on her face. The manager comes out with a new order apologizes and explains the waitress is hard of hearing. We told her that we completely understood but that we were pretty clear and repeated our order several times. Then another waiter comes out with our soup and salad. The soup was the wrong size so we tell them about that and the manager comes back out again where I tell her our problem with the waitress. She apologizes and reiterated the waitress' lack of hearing (which the waitress never actually told us about I actually heard it from the table right next to us). The original waitress finally comes with our food and asks if we need anything else. I tell her, "no" as she instantly turns around and walks away. As we're eating our food I can tell the waitress is giving us weird looks. I normally like Outback Steakhouse and it's wait staff but this waitress from the moment we placed our order looked like she either was slammed or hated her job. This would be a 3.5 star review based on past service, but yelp does not let me do that. We got our bill (from another different waitress) and the manager ended up comping our appetizer and our drinks. This waitress was probably the worst waitress I've seen at outback and I've been coming to outback for at least the past 12 years when they were by Ross on Lancaster and their baked potato soup was only served as "soup of the day". The waitress is a little bit bigger, pretty tall, probably in her late 30s, with brown hair. read more

The steak was bland and flavorless (Applebee's is better and cheaper) my mashed potatoes were also flavorless and appeared to have spent a considerable amount of time under the heat lamp. My girlfriends meal also seemed to have spent a long time under the heat lamp. We were very disappointed and will not return. If you are after a good steak go to Applebee's. read more

$8 for a 22oz beer. I thought to myself, what am I at a blazer game, or some live sporting event? Nope, just the outback. Service was below par. Had to ask for water twice before I got it. Not impressed. read more

This place does not even deserve a star. The waiter was very rude and abrupt, when he refilled my husbands water glass he slammed the glass back down on the table. Food arrived the was a hair wrapped in and among the fries, I brought it the attention of staff and the so called manager came out with a bowl of fries and set it on the table, he looked at me and said rudely " Oh what you want your burger put on a different plate i said no that I had lost my appetite and that I did not want it at all. he grabbed my food and left. My husbands burger was ordered medium and it came very well done his fries were burnt. Manager came back with a coupon for a free blooming onion. I don't think so I will never go back again. Horrible food horrible sanitation and awful staff to put it nicely!! Stay away from Keizer Station Outback. read more

Won't go back! My steak was raw and the potato was undercooked. The waitress said the manager would be over in a minute, 27 minutes later still no show. The other 3 people ordered dessert and the waitress came over looked me in the eye and said they took that off the bill? Excuse me it was my meal that was wrong not my husbands and he gets a free dessert? read more

Love them being in Keizer now and I loved their service. Have been here about 5 times since they opened and had always gotten great service and great food. read more

We were quoted a wait time, which was accurate. The service was prompt and precise. I have severe allergies to capsaicins. I spoke with the waitress, Tiffany, who knew exactly what that was and which foods contained them. She saw to it that my order didn't contain any. I was highly impressed with her knowledge of the food and its preparation. I watched as she skillfully waited on several tables, never missing a beat. My husband and I both ordered Alice Springs Chicken. It was absolutely delicious! The flavors were amazing as was the presentation. We will definitely be returning soon. read more

We went for lunch to celebrate a family event. The food was good and the service also. But, once the food came we spent the entire time we were eating with chasing flies off our food. It ruined the experience for us. This will probably be the last time we eat at this location. read more

Tonight I went in for a cocktail and appetizer. While sitting at the bar, right behind me was a table of employees, one still working, going back and forth from kitchen. The employees were drinking beers. They were loud and obscene. Arguing between each other politics. They were cussing back and forth arguing about Trump and the wall. I was beginning to get tense and uncomfortable. Another employee working near where I was sitting came over to apologize to me for having to be objected to the banter behind me. I thanked him, but the table of employees chimed in and began to justify themselves. The one who apologized to me firmly told them to knock it off. One of the employees at the table drinking went to the back of the kitchen back to work. I was at a loss of words that I have to pay 30-50 dollars for dinner and I have these jokes for servers. I would expect this at Muchas Garcias not here. It seems that over the last year this establishment has been ran down and lacked any type of standard for their employees. read more

should be a zero. Came in with a group for my sisters' birthday, I ordered a drink when I arrived and waited 10 minutes to find out they were out of mint so as I proceeded to order a new drink the server walked away, I waited another 10 minutes to order again, this time the drink I ordered arrived promptly. We all ordered our food and waited approx. 35 min for our food, one person in our group had ordered the pasta with only veggies, but when he entrée arrived it had chicken on It, we were told we wouldn't be charged for the chicken since it was a few dollars more (yet they ended up charging us anyway). Another persons pasta came and it was cold, not to mention the salad came after the main course which is weird?! They took the pasta back but it didn't come back until everyone was done with their meals. I had placed a to-go order in that wasn't sent in until late because the server was never around to take it, not once did she ask us how our meals were or asked if we needed/wanted any refills. she was always standing in the back staring into space or talking with other workers. when the check came mine was separate from others. I gave her my card in the bi-fold that was given to me and she went to run the card. after returning my card I looked at my receipt and it was charged for more than my bill was. when I brought this to her attention she never said she was sorry and grabbed it back out of my hand and ran off. instead of voiding the transaction she then charged my card again for the correct amount, so now I had 2 pending charges on my account. When I brought this to a managers attention he handed us a free appetizer coupon with a purchase of an entrée. but wait... it gets better. after all of this and no apology from our server I felt no need to leave a tip I felt there was more she could have done and treated our table better especially since she knew a couple people at the table. When I got home one of the group members contacted me telling me that she had posted my receipt with the card info online bashing me for not tipping her. I contacted the manager on staff (same one who tried to help before) he assured me he would take care of it. I asked to have a district manager or franchise owner contact me and he also assured me someone would contact me. its been a week and not a single person has been in contact with me. read more

I'm a bit torn. The service was normal for outback, however; there were 6 of us in our party. 5 of us ordered steaks. My "medium" porterhouse was so well done it was darker and tougher than my Danners I wear to work. The 2 "medium" "Victoria Filets" we're so raw they should have ordered them "blue". The New York Strip was cooked to order. The "Outback Special" ordered "medium" was also well, but a hungry child ate it because she didn't want to wait any longer. My 1 1/2 year olds Mac and cheese, the easiest and quickest item ordered, was 5 minutes behind the rest of the order, but 10 minutes ahead of the 3 steaks that had to be corrected. When the food came back out one of the Victorias was well, the other medium rare. The porterhouse was medium well. By that time we had been seated for nearly an hour. This was a Tuesday night, not Friday or Saturday. I will give it to the manager who took 3 steaks off the ticket but by then it was too late. Over an hour total for a horrible experience. I eat at Outback frequently and have never had this bad of an experience. read more

Been there twice - 1st and Last times. Sunday, 3:00 p.m. They opened at noon, so only 3 hours open and we had to wait. Not because there were no tables, but because the staff was "recovering from an earlier rush.". Our table was tiny. They were out of the soup of the day, clam chowder. They told us our server would be using the little ipad looking device on our table to take our order. Just another thing in our way on that tiny table. Turned out our server did not use it. We could not use it to pay. And when the bill did come, there was no itemized bill, just the machine tape with the total. I wanted to ask about that, but couldn't get anyone to pay attention to me. It was a special occasion, my friend's birthday. I was looking forward to a leisurely meal with him. However, I felt like we got the bum's rush. Appetizer came right away, but unfortunately, we did not have appetizer plates, napkins or utensils. When we were only half done (mind you we have the bloomin onion plate on the table, two appetizer plates, this computer machine and the bread plate) our salad and soup arrived. No place to put them. So, we incorporated the onion and sauces all on one appetizer plate and let our salad and soup sit while we finished our appetizer. Before we were even done with the appetizer, the meals arrived! I had not even started my soup. So now we have this tiny table with the appetizer plate, a salad dish my friend had, my soup bowl and two dinner plates. The potato soup I had was so salty I almost could not eat it. Then when I finished it and started on my meal (which is cold by now) the shrimp were so salty I could not even eat half of them. I think someone spilled the salt or something. My friend had the $25 9 oz steak, and it was good. But other than that this whole experience sucked. We were looking forward to having a sit down restaurant at the station, but now we will have to wait for TGI Friday. Everything about this restaurant is crowded and the decor seems to be very cheaply built. read more

If I could have given zero stars, I would have. We actually ate here shortly after it opened up and were happy with our meals. We just went back for a Friday dinner (June 2016) and we all were quite disgusted with our food. I ordered a 12 oz. sirloin with mashed potatoes and broccoli. The steamed broccoli was far from fresh--it was soggy and limp with a mildly rancid taste. The steak was extremely dry--tasted like it had been sitting in a freezer for a year (I know this place obviously goes through a lot of steak, but that's what it tasted like. Maybe they just don't sell many 12 oz. sirloins). The mashed potatoes were really good, however (but who really cares). My wife ordered a steak salad with the steak well-done, and the steak came served medium to medium rare, and was likewise dry and flavorless. Also, her lettuce chunk had some nasty looking wilted lettuce on it. Also, my water glass was empty almost the entire meal, despite two different waiters offering to come back with a water pitcher and fill it up. The management of this place has clearly changed from since the last time I came here (about two and half years ago). I can confidently say I am not going back there. read more

My family and I visited the new location located at Keizer Station earlier this evening. We expected it to exceed our previous experiences at Outback, considering it has only been open 2 weeks. We were absolutely disappointed with the service and the food, my family was shocked after eating here tonight how little the restaurant took care of its patrons. I cannot begin to express the utter lack of enthusiasm the staff, specifically our waitress Victoria, had in serving us. She walked past us several times, saying a she'd be right there each way she went, then finally greeted us after being seated for 15 minutes. Her whole tone clearly said she did not want to be there, and her customer service skills were deplorable. First, we were not offered bread, like I know we have gotten every time we have visited the franchise in the past. My sister ordered the blue cheese wedge salad, and clearly stated without the balsamic vinaigrette dressing when placing the order. She had to send it back 3 times before it finally came back correct, and the wait staff was rude each time she stated that was not what she had order. It took over 30 minutes to finally get our entrees, in which time our small children were starting to melt down. After being served, the waitress disappeared for 10 minutes before coming back to serve several other tables, and we had to catch her attention to ask for several things we were missing, and had asked for when we were initially given our entrees. These things included an extra plate for our child, which we had to remind her of twice again before we finally got it, this taking at least an extra 10 minutes. Also, I had ordered the snow crab legs, which you normally get a crab-cracker and small fork to use to eat these. I was advised that restaurant did not have these, and that there were small notches on the crab for me to break the legs open with my hands. Which is next to impossible when breaking the large claws open, and you're unable to get a large part of the meat out without the crab fork, so I paid for these without being able to eat half of what was in them. The table next to us was not only served bread, but several more around us were, and got their food right around the same time we had, even though we had be seen sitting there more than 30 minutes longer than anyone else. When we asked for the check, the waitress told us we could use the touch screen system on the table, or she could take our money to the back. We needed our check split between our party, and were paying two different ways, so we asked for her to do it. She stated "Be right back," then did not show back up for 15 more minutes. When she did come back by our table, she was taking the check to the table next to us, even though they had not asked for it. She then turned around and asked if we had decided how we were going to pay. We had established this previously, the whole table was dumbfounded in this "server's" lack of knowledge on how to treat a guest, or her issue with short term memory. We were obviously unhappy with our service, to which she blatantly ignored, and avoided us ( as I have stated) throughout our time at the restaurant. When we were done and leaving, I stood at the front of the restaurant waiting for someone to approach so that I could ask to speak with the manager. Not one person came up front to greet me, nor did anyone ever come up to the hostess area at all. I am appalled that a wait staff could become that lacking in customer service in the little time that restaurant has been running. My family was very excited to see an Outback being built in Keizer Station, as it is the only sit-down type restaurant in the shopping area. We do not plan to ever return, nor will we recommended anyone to eat at this restaurant. I live in the housing community directly next to this area, meaning that we would have been regular patrons of this restaurant. I hope this message reaches someone at the company who can change the way business is being done at this location, because I cannot imagine it will have a successful run if it continues this way. read more

My family of 6 went there on July 22 to celebrate a birthday. We did the call ahead seating and checked in with the hostess when we arrived. She told us she would move us to the top of the list. After 20 minutes and several groups had been seated ahead of us I went up and checked only to find out she had deleted us instead of moving us to the top. They got a table ready for us and seated us with an apology and an offer of a free appetizer. About 30 minutes our drinks and the bloomin onion arrived and the waiter took our order. We noticed that everyone around us was getting their food and our waiter kept walking by but did not say anything or make eye contact at all. An hour and a half went by and I asked to speak to the Manager. He came out of the kitchen and when I told him we had been waiting an hour and a half and still did not have our dinner he told me sarcastically "that's a tragedy". After we exchanged a few more words and I went back to the table. We still did not have our meals so we got up and left. On the way out we were told that there were other groups that walked out without their food also. The Manager was extremely rude and condescending! We have eaten there at least twice a month since they have been open, we will not be going back!!!! read more