My family and I recently dined at the Riverchase Galleria location (Sunday noon). We were promptly seated and ordered a blooming onion-delicious. My wife had the coconut shrimp with a Caesar salad and broccoli. My daughter had grilled shrimp, my son had the Blooming chicken with a huge side of mac/cheese and fries. I had the side salad, onion soup (great) and the 6 oz sirloin medium. Every bite of every entree and side was delicious. Our waiter was always around and promptly refilled our drinks. For the 4 of us the total tab was $109.00 + a $25.00 tip. A bargain for such good food and service. read more

Terrible terrible customer service. My husband and I ordered food online for pick up. When we arrived to pick it up, they said someone else came and took our food. There was NO ONE watching or verifying pick up orders and they don't know who they gave it to. What's worse is when we asked for our money back, they couldn't provide that service onsite even when we had email verification and proof of payment. They just told us we had to call the 1-800 number and file a complaint and THEN someone will call us back to process a refund. The manager was no help and didn't seem to care. We will NOT be back. This was during the day on a Monday when things were slow and people were still not able to process orders correctly. read more

This Outback was super easy to get to since it's right by the mall. No wait at all--we sat down as soon as we walked in, which I really appreciated. I ordered the filet with a Caesar salad and a baked potato, and everything was seasoned and cooked just right. I had a Wallaby Darned and it was so good...I had to get another one. Dessert was the Chocolate Thunder from Down Under and babyyy, it was everything. So rich and delicious. This visit was honestly great--chill vibe, good food, and strong drinks. I'd definitely come back. read more

Outback Steakhouse - Chocolate Thunder from Down Under** - Steakhouses Near Me - Hoover, Alabama

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This experience was so bad that we almost got up and walked out. We were seated fairly quickly and then we waited. And waited. And waited some more. We stopped someone and asked where our server was, and they ran off to get someone. It still took several minutes and we almost left. Our kids were getting restless. The server finally came and we ordered. When they brought out the food, the kids meals came out last, even though we put their order in first and asked for it to be brought out as soon as it was ready. The kids were not happy... Not sure if we'll be back. There are other quality options in the area. read more

We were in the area and the kids were hungry, so we stopped here around 5:30 on a Saturday. The restaurant wasn't too busy and we were immediately sat next to the hostess stand. We started noticing that families that came after us were attended to (able to get drinks and order) before anyone had even visited our table. I had to go to the hostess stand And ask where our server was. 7 minutes later (I timed it) someone showed up to take out order. No apologies, granted no excuses, but still nothing. The food.... Nothing to write home about. My kids Mac and cheese was so bland, I didn't even want to eat. I'm not paying for subpar food when service is terrible. We most likely won't be returning here. read more

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We stopped in late for some dinner before we checked into our hotel. The staff were friendly, conversational and the kitchen staff did a great job! The loaded baked potato was dynamic!! The steak salad was colorful and delicious! We also had grilled shrimp with rice which was so very tasty. The bartender served us quickly and without delay. You can never complain about the delicious brown bread and butter!! Plenty of seating and the restaurant is open so you don't feel crowded. read more

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Went as a last minute choice, everything was seemingly packed on Saturday. Being that we frequent dining during the week and only do weekends with reservations I didn't think too much about a typical Saturday. We seemed to have come in after the major dinner rush so service was very slow, they were out of items that I wanted, and it took a while to get things cleaned up. The food did come out cooked fresh. read more

At first, everything started off smoothly. We were seated promptly and able to place our order shortly after sitting down. We ordered appetizers and drinks--the mushrooms came out quickly, but the wings took quite a while. Unfortunately, when the wings finally arrived, they were incorrect. We had requested plain, non-breaded wings, but were told they didn't have any non-breaded ones thawed out. There was also a delay with the drinks, and they were initially brought to the wrong table before finally making their way to us. Customer service could've been better overall, especially in terms of communication and attention to detail. Overall, this location provided a better experience than the 280 location, but still left a bit to be desired. read more

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A pretty good experience we had, even though they were slow-slow-SLOW! It took about 20 minutes for us to get bread (to be honest I think it was a table near us that slowed our server down majorly), and our food did take a while but it was made to our liking. Our steaks were cooked perfectly, and our salad was great. I wasn't a super fan of the baked potato as they seem to use a sweet butter for the potato-- it tasted like a dessert spread so I wasn't a fan of that. I did watch the bartender often take care of her guests and she did an excellent job. She was very attentive, very kind and was happy to help anyone who sat at the bar. It was a pleasant experience to watch her care for the customers. Our server was nice but seemed ready to go. It was later in the evening and I kind of felt like we were rushed out a tad. But she was still really nice and took care of us, even if it took a long time. I'd go back to visit more than likely. read more

Ok I am lover of steaks. I appreciate good service is a must!!!!!!!!! But when you get there and no action is for 20 minutes before the manager has to send the server. To take the order, once this is done then we are in limbo for bread which should be done or on the table soon as you are there before your order. I thought was not given there best service I have been there before and to see the drop in service was a disappointment. I want recommend this place so, do it a your on choice. The shrimp where over cook as an appetizer and steaks where far from what I have there before. read more

Outback Steakhouse - My glass was cracked - Steakhouses Near Me - Hoover, Alabama

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Well gave Outback another chance. Same result. My filet was full of gristle, difficult to cut. Anyone who has had a filet knows it should b3 easily cut. Hard to believe but it was like an instant replay. Blooming onion overcooked again, baked potato too dry, bread was good, salad very good, my beer was good. Wife's prime rib was ok, not the best but acceptable. Forget the server's name but he was great. and I tip him well, not his fault the food was crap, especially for the price. Texas Roadhouse and Longhorn much better selections for this type of steak house. We're done, at least with this Outback. read more

We CHOOSE this place because of 2 previous visits to THIS location. On a Rainy Monday around 2pm when no other customers seemed to be there, we walked in. MUSIC WAS SOOOO LOUD! There is never any reason to have it that loud. When the hostess arrived, we told her we could not stay with it THAT LOUD! she apologized, we left. thankfully!!! The steak restaurant down the road was willing to lower the volume and gave greaT service! Great Food! And was willing to take our money. read more

The lunch special was great. Steak was well seasoned. Friendly server and staff. We were a group of eight and our meals were served in a timely manner. Great dessert! read more

Outback Steakhouse - Menu - Steakhouses Near Me - Hoover, Alabama

My husband and I went mid afternoon on Valentines Day. The wait was minimal. We were sat at the tables of a waitress who has hearing problems so we make sure we point at everything we order so we're sure it's right. We ordered the trio appetizer, when it finally came the onion petals were so burnt they were inedible. The mozzarella sticks looked ok but literally had zero cheese in them, it had been cooked out. (how do you not notice that?). The fries were stone cold. So we sent back. Fast forward to our main course and for the second time my husband's medium steak was all but rare. We had had the same experience from our last visit. This will no doubt be our last visit. Issues like this happening multiple times is poor management. read more

Bland and tasteless food, uninterested staff...can't imagine that a $100 order all is terrible

Met some old friends while we were in town. We went at noon on a Sunday and had a much different experience than so many of the recent reviewers. Our service was prompt and friendly, the food was as good as normally found at these franchises. read more

I was there for lunch yesterday, I wanted to try their prime rib, unfortunately, the waitress said they only serve this at dinner time, I ended up ordering Filet with lobster tail, I asked for medium rare for my filet, it doesn't look like medium rare to me because it was quite done and crusty on both sides taste wise is bland with no seasoning at all, all in all I was very disappointed, wished i didn't venture on this place. Ambiance is okay. read more

The girl who handles to go orders is awesome!! She never gets it wrong and now I don't have to check to see if everything is right. We go there at least 3 times a month and I was almost done until she started being the primary there. So refreshing that she seeks excellence and accuracy. read more

My experience was terrible and they tried to accuse us of stealing and got to fighting while our food took 2-3 hours to come out. The ambiance was very overstimulating and overwhelming. Save yourself while you can. This is the worst food experience I ever had. The food was disgusting my fries tasted like slim jims and my burger was slimey and gross. read more

Just for takeout- the dine in service is fine. We ordered two small things 15 minutes before arrival and the food is still not out 30 minutes after paying. We got cheesy fries, kids Mac, and a side of broccoli. I work in food service and I know for a fact that it doesn't take 45 minutes to make those items. read more

Being in this restaurant was like a glitch in the matrix or a strange social experiment. The hostess looked at my husband & I like we had three heads. The food took forever & has definitely clogged our arteries from the extreme amount of salt. It's like if chatGPT designed a dining experience. read more

This entire experience was horrible. We placed our order which was 2 Lobster meals, 1 Shrimp meal. When our food came out my hubby's lobster tail was good but he didn't get any of his sides. My Shrimp on the Barbie came out which was heated over seasoned shrimp with no grill marks. I knew it was going to be a problem when we had to ask for our salads which was part of our sides and the salads came out at the end of the meal. The waiter was nice and patience but a little advice when you have messed up on your part their is no room to had anything smart to say. Here is what suggest when you have ruined an experience for someone to the point they don't want you to remake it and it's not the customer fault you should do any and everything to make it right. Their is no room for corrected and saying as a manger what you can and can't do. My hubby paid 50 plus dollars for 2 drinks and a lobster meal with no sides because he was told that the lobsters by themselves is about 30 dollar, when my hubby ask to take the bake potatoe off because he didn't receive the waitor told him it was a potatoe on the table. My hubby had to pretty much go back and forth with the manager until he decided to give me a 10.00 gift card and let's be clear I don't get any food or dinner because of this restaurant so no you wasn't going us any favors giving me a 10.00 card. Overall we wanted a nice, delicious meal and this didn't happened and no I want be going back to this particular Outback. I wish I would've look at the reviews because obviously this locations really need to work in a lot of things. Going forth as a manger don't ever think that you are doing customers a favor by debating with them about what you can and can't do and I can always tell when the manger is good because he or she runs a good kitchen and as a manger the presentation of our food wasn't up to part and you should've cared more about that and the details. read more

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The food was ok. The service was extremely slow. After the food was finally brought to the table you could forget about getting a refill on your drink. It took over an hour to get our meals. My husband's steak sandwich was overcooked and the mushroom side that we paid extra for was left off of the plate. We will not be back. read more

If you've seen the movie "Waiting" it accurately describes Outback at the Galleria. We dined on a Thursday about 7 pm, dining room 10% capacity. The hostess was overwhelmed by a party of 5 and 2 couples. The staff was friendly but very slow. Blooming onion showed up a solid 10 minutes before any drinks, then bread. The food was 5.5 /10. Music and lights up too high for dinner. read more

Terrible customer service. My son ordered the 6 oz sirloin steak ($16.79 according to the site) from here night before last (2/2024) he gets home, puts it in the fridge and cuts it open the next day. There's blood and bright pink - HE ASKED FOR MEDIUM. No biggie accidents happen, so he called to resolve the issue. He was basically told to prove it. So he emailed pictures to the manager. He got a response saying you got what you asked for and a partial refund of $10. read more

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Nothing says "this is gonna suck" like ordering a salad and getting almost nothing on the plate. Ordered the steak salad. Menu shows at least 6 slices (about 6oz sirloin) of steak, with lots of ingredients. What I received were 4 small "chunks" of steak with some lettuce, shredded carrots and red cabbage, and a tiny smattering of blue cheese. No tomato, no onion (specifically asked for extra of both). Menu says "mixed greens - it was just iceberg. I asked for blue cheese dressing on the side, none came when served. Mentioned to server, who said she would fix it, then she promptly disappeared for 10 minutes. For $19.99 one should get what is advertised in the menu - especially if it is a SALAD for crying out loud. This restaurant chain is gross, the food severely underwhelming, service was meh at best. I will not come to this store every again - and I advise you do the same. read more

Food is always amazing and just as I order it! The to go staff is always super nice!

Do not go! We waited over a hour and half to get our food. The waiter was very nice and quick with bread and drink refills. We did receive a discount for the wait. read more

I have not had good service the last 2 times I've been here. Once was very busy and our waitress was very overwhelmed. It took her a long time to get anything done and a long time to get food and drinks. This time, we were sat immediately because they were not busy, but we sat waiting for a good 15 minutes and no one came to our table. Waiters walked by us numerous times and said nothing to us. We decided to give up and leave. On the way out, I notified the hostess and it appeared a manager was standing up there as well who stated that our booth was actually manned by the bartender. I don't know if the bartender was told if we were there or not, but they surely didn't come to our table. No apologies from the anyone. And it was frustrating that none of the waitstaff even asked if we had been waited on. We will be scratching this location off our list... read more

Our dinner experience tonight was very disappointing. It began after we ordered. We ordered a Bloomin' Onion for an appetizer and were expecting the brown bread service also. Fifteen minutes later we had nothing, and our waiter had not returned to the table. The waiter had been to two other tables. Someone from the kitchen delivered my husband's wedge salad. Meanwhile I watched three other parties be seated. One was a party of seven. They were seated and ordered about five minutes after us. They received their Bloomin' Onion and two loaves of bread long before us. I believe our waiter forgot about us and did not check for the onion or the bread; thus it went to another table. Eventually, we saw our waiter again, and asked about the onion and bread. He said he'd check on it. One loaf of bread came out quickly, but not an onion. Meanwhile, my husband finished his salad. Five to ten minutes after the bread came out, our food arrived--still no bloomin' onion. Our meal was not delivered by our waiter. I ordered a medium filet mignon with a baked sweet potato and asparagus. My steak was medium rare in the middle, but I ate it anyway. The sweet potato was the smallest sweet potato I've ever seen. It was supposed to have honey butter and cinnamon on it. The cinnamon was missing. The asparagus was fine. My husband ordered his steak medium; it was medium well, bordering o well done. He had ordered a baked sweet potato also. The plate had a regular baked potato with no toppings on it. At that moment, our waiter arrived with the onion. We sent it back since our food had arrived. He made an excuse about not knowing what had happened. He said he'd remove it from our bill. After he left, we realized our meal order wasn't right. By this time, we were disgusted with the poor service and poor attention to detail. My husband got up and found the waiter. He told him what was wrong. A few minutes later his correct potato and my cinnamon came out. We ate our meal without interruption. No one ever offered any "I'm sorry", free dessert, or money off. The manager was unaware of any of this, which says volumes about the lack of policies/procedures in place. I cannot justify eating here again. Outback has gotten ridiculously expensive. I expect quality everything for the prices they charge. They cannot deliver that, while their competition can. As a result, we will not eat there again. read more

The food was good the waitress was very nice. The ambiance was nice, it wasn't too busy on this Sunday afternoon. The food took a long time to be served but it was very satisfying. read more

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The severs were very nice but my food ariaved sooner than my associates even though we told them we wanted to be served our food at the same time, other than that it was great. read more

Outback Steakhouse - Steakhouses Near Me - Hoover, Alabama

When we first got there everything was fine, but then it went down hill. We waited for over an 2 hours to get our food. We kept asking our waiter when our food was coming and she kept telling us it was on its way. She told us the order had went in but they never saw it. Then the manager came over to talk to us after it had already been an hour an half. The manager told us our food would come out within 5-10 minutes. We then had to wait another 35 minutes for all of our orders to come out. Then the final meal came out and we told the manager we wanted our check now. He then told us we were being rude and wanted us to leave the restaurant. read more

Outback is famous for their blooming onion. Polite server but we were informed, the table that ordered before us got the last blooming onion . Please don't place things on your menu, you cannot serve. It's lunchtime...REALLY!! read more

I used to go to the outback a lot in Tuscaloosa,Alabama and always had great service however in Hoover that isn't the case. This is the third time since I've been to this new location. They seem to always have lack of servers or servers who don't care. I put our name on list so we wouldn't have to wait through the app. We waited over an hour for our food. I had to ask for refills on our drinks. I feel like on a Saturday night that need more servers. Our food was good but service was bad. Not sure I'll be going back anytime soon. Also the parking lot with the to go lane is a bit of a disaster as well. Poor planning. read more

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This is an updated review. I still give my experience four stars. We went on a Wednesday night and enjoyed the Walkabout Wednesday Special. You can get a sirloin steak or chicken plus a beer or Coke for $10. 99 I got the Chicken on the Barbie which was basic but what do you expect for 10.99. It was enough for two meals. I also got the side salad. Also a shout-out to our server, named Brian. He was very professional, considerate of the customer and had a fun sense of humor! read more

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Painfully slow service, really painful. Dining area not especially clean and bathroom was disgusting . read more

Arrived at 5:30. Waited for over 30 minutes while restaurant was not crowded. Once seated, things went downhill. After ordering at 6:24, one member of our group at 7:20 still hadn't received her food. All the food was too seasoned and the last person packed their meal up as we had all been waiting so long. read more

Sat down and waited 20 minutes and no one ever took our drink order. Finally just got up and left. Family of 5. Will not return.

I will not be back. Steak was one of the worst I have had in recent years, the potato was ok, and the service was sub par. The new location looks really nice though! So they get an extra star for that. The steak was tough and somewhat flavorless, the waitress seemed confused for most of the time we were there, and even though the dining room had several open tables we had to wait in the lobby for about 15 minutes before being seated. There are too many places to get a great steak and great service for just a little more money. read more

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