8/25/26 We arrived for diner with my family at 4:30pm. Service was a little slow, spoke to Heather the manager and she gave us an impecable service. My family of 9 enjoyed our meals and will return. Couldn't recomend more. read more

I recently dined at your restaurant and ordered a medium-well prime rib with mashed potatoes, vegetables, and a Coke with no ice. Unfortunately, my experience was very disappointing. The prime rib was served well done instead of medium well, and it was extremely salty. The mashed potatoes, vegetables, and even the $10 meals I ordered to go were also overly salty, making them difficult to eat. My drink was served with ice even though I specifically requested no ice. My server was polite and provided good customer service, so my concern is not with her. The issue was the quality of the food and the accuracy of my order. I ended up throwing most of the food away because it was simply too salty to enjoy. I have come to expect much better from Outback Steakhouse, and I hope you will address these issues with your kitchen staff to ensure future customers have a better experience. Thank you for responding, but this feels like a generic corporate reply instead of addressing what actually happened. My meal was prepared incorrectly, was extremely salty, and my drink was made wrong. A better way to make this right would have been to remake the meal or offer a complimentary meal, rather than sending a standard response asking me to contact someone else. I understand mistakes happen, but what matters is how they're handled. I hope Outback will take my experience seriously and provide a resolution that reflects the level of customer service your company promises. read more

The steak was made the way I like it. I loved the parmesan corn. The waitress we had was very attentive and kind. The ambiance can be casual or romantic. read more

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Typical Outback Steakhouse experience the bar staff was super friendly and the food was up to the same quality you always experience

Tried to go there Friday night. Made a "get your name on the list" through their app at 6:45 for 7:00. Arrived at 7:00, told the host, and was told that despite the app's quoted 15 minute app, there was another 15 minute wait when we got there. We waited, and waited, and waited 30 minutes, only to hear them quoting a 15 minute wait even though they were NOT previously "put on the list". What is the point of instituting a system, then ignoring it? After 30 minutes, we left and went across the street to Chili's, concurrent with a half dozen other people. This location really needs to up it's game. Next time I am hankering for a steak, Longhorn in Kenosha is where I am going. read more

My family already loves this location but Lexi was so cool and attentive. Would recommend the wings and the salmon

I haven't been to an Outback Steakhouse in years and I'm mad I haven't because this place was amazing!! Our waitress was very attentive and most importantly honest when asking for her opinion on the menu items. We ordered the bone in ribeye and it was cooked to perfection! Our son had the "best burger" he's ever had. Price $93 for a party of 3 (2 entrees + appetizer + 2 extra sides + 2 beers + 1 Dr Pepper) If you are considering this place stop considering it and just go!! read more

May 6th 2026 Gurnee Outback. Another great lunch of soup and salad. My server Tara was very accommodating. She was a very professional server. Thank you for a pleasant lunch. read more

This was a ok time to go they were not busy. The down side they ran out of mash potatoes lol. We ordered the onion and it's greasy as normal. The set up of this location is nice no tall booths by the bar it's much more welcoming. Server was very attentive. He meet our needs and requests. I had a steak my son had the burgers and my friend had steak. The food is good and what you expect. The A1 was off so I did not use it lol. It only something I use in occasion. If I have a good steak. I will only use finishing salt and nothing else . So this one needs a lil something. The price is good for what you get read more

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I just have to say Paige was amazing. Seriously one of the best servers we've ever had. From the second we sat down, she was so kind and welcoming. Not fake nice, not over the top, just real. She knew the menu, gave great recommendations, and checked on us at the right times without hovering. Our drinks were never empty, everything came out right, and any little request we had, she handled it like it was nothing. What really stood out was how much she seemed to actually care. It didn't feel like we were just another table to her. She made the whole experience feel easy and enjoyable. Paige made our night better, plain and simple. We'll definitely be back and we hope we get her again. read more

We dined at Outback Steakhouse several times and at different locations. The quality of the food is good and the price is reasonable. Its food is comparable to higher end steakhouses that charge a lot. The service is nice. So, one can save and get quality steaks here. read more

I absolutely love a great meal for a great price and this place is everything you could imagine. First of all I haven't dined here in a while. The location used to be located right near Great America and moved probably 6 years ago. After driving to the wrong location Siri directed me to the current location on Grand Avenue located in front of Gurnee Mills. We had a reservation and arrived early so we seated ourselves at their bar. The drinks were wonderful. I decided on the Tequila flight to try something new and it did not disappoint. My brother had a smoky Old Fashion which he really enjoyed the presentation. My Mom had a dirty martini. All the booths were taken so we pushed 2 high top tables together and were able to enjoy our meal in the bar area. Even though we had a reservation because we weren't seated right away our booth was given away. We had a large party so I was happy to have found the solution of the 2 tables and didn't have to wait. I had the 6oz sirloin with a side salad and sweet potato. We started out with the Blooming Onion and that was so tasty with the sauce that complimented it. We had a wonderful dining experience and weren't rushed. It was a family reunion and the first time all of us had been together in over a year. Thank you so much for being accommodating and giving us a wonderful experience. We will be back. read more

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Really was hoping my next review would be positive... But unfortunately Outback Steakhouse here next to Gurnee Mills let me down. The ambiance and staff were incredible in all aspects. The spinach dip and boomaritas were phenomenal. But of course the "steak" was atrocious. I ordered a 18oz ribeye for $30+. I received a 8oz ribeye surrounded in 10oz of fat. Fully saturated to the core in garlic butter to the point where I felt remorse for vampires. Please just serve steak at your steakhouse. read more

Great experience! We came here last night for dinner. It was a short 10 minute wait for our party of 5. Our service was quick. I ordered the Sheila Medallions (these are new). It comes with two filet medallions topped with mushrooms and shredded carrots. I got mashed potatoes and a house salad for a side. The food was great! My only complaint is that I asked for my steak to be cooked medium and it was well done. My boyfriend ordered the fried chicken and enjoyed it, though he wished there was a bit more sauce. The mac and cheese he ordered was delicious! My mom loved the burger she ordered but would have preferred it without the fried onions. This place is casual and great for families! read more

Our family eats at the Gurnee Outback every time my college kid is home. We have always had a good experience, and the food has never disappointed. Our servers have always been attentive, and the restaurant has always been clean. There can be an hour plus wait in the weekends, even when you use the website to get in the waitlist ahead of time. read more

I like eating with a bar is the bartender is very good at serving us as well as waiting on us. Plus I can keep an eye on the sports of the day always satisfying. Thank you. read more

Honestly flabbergasted at the robbery this place is committing. I ordered a filet, which comes with TWO sides. I requested double fries. Guess they took this as a reason to skimp me of fries bc they included enough fries for a toddler. I also ordered another side of fries (which is THREE orders of fries), and they put about 10 fries total in the box. This extra side was $4.50. I ordered this on door dash and for $51 i got a steak with like 15 fries. never order take out from this place. read more

Outback Steakhouse - $4.50 for extra side of fries and this is what they had the audacity to pack - Steakhouses Near Me - Gurnee, Illinois

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Bone in ribeye was total disappointment. The bone was the size of a quarter. The steak no bigger than regular ribeye. Manager excuse was he's talk to corporate. What a scam. The server was excellent, the ambiance comfortable but they shouldn't call it a steak restaurant. read more

always good food and server are very nice they will offer you drink on the house if your waiting for your pick up

While the restaurant was grossly understaffed, considering that it was Veteran's Day, we had a very pleasant time sitting at the bar. Elmer was our bartender/server and he is pleasant, quick and keeps everything moving. We had to wait a little longer than we should have, but we enjoying watching and conversing with Elmer. Oh, and the food was great too!!! read more

Not good dining experience. Hostess gave me a facial expression that wasn't appropriate when asked to get a booth. Prime rib was hard to cut I had to struggle with it. Brought me another piece and it wasn't much better then the first piece. Also discovered that the first two knives were dull third knife worked better but the second piece was not as good.Worst prime rib ever at Outback I ever had. Don't think I will ever go back to Gurnee location, I will try Crystal Lake. Very disappointed, went for a nice meal and didn't get that.. read more

I visited this place twice in the last month the service was excellent My favorite dish Bake potatoe soup, Ahi tuna and Rib eye steak the prices are very affordable and the food is delicious. After the meal I talk to Laura the manager thanking her for her great staff. read more

Had a terrible experience at the Outback in Gurnee tonight. They must have had trouble with their seating software or something because there were plenty of empty tables, but no one was getting seated. We waited patiently for about 40 minutes watching the chaos. Finally, I was told we were next in line (table for 2) so after 3 more tables of 2 were seated, I asked again..a different host this time. This host snapped at me, said we had only been waiting 40 minutes and that he was busy seating other, larger parties.....No reason to snap at me dude, and no reason to do it in front of other much more impatient customers. I was darn hungry, and really looking forward to that steak dinner, but we left. Walked right outta there....Hangry. Please do batter Outback. Terrible customer service from your front of the house staff. read more

The whole ordering system went down, just as we ordered our entrées and almost all the restaurant was seated so tons of people didn't get their food on time. We got the blooming shrimp and it was served before the ordering system went down so at least we had some food. I got a salad as a side and mashed potatoes. When my food finally came, it looked so small on plate since I got my salad beforehand. They were very kind and tried to come over and explain what was going on and at least tried to get us drinks and maybe some more bread while we wait for our food. This being my first time there. I don't think I'd go back to this location. There are tons of other locations to go to and after the ordering system went down at this one, I'm afraid to deal with that again. read more

Ribeye steak is amazing! Caesar salad dressing is the best. Always good food and service!

Well I have dined at outback steakhouse franchises several times but have never gone to this one in Gurnee right by Gurnee Mills Mall. So far the service has been very good and I didn't need to make reservations since I went solo and had a craving for steak but didn't want to break the bank going to a familiar steakhouse here in Gurnee called Stevens which is the best steakhouse but in my transition of employment don't want to spend that much. Ambience is pretty typical for outback would be Australian outback but I don't know if it's truly Australian down under. If Aussies eat steak? Lol or if they call it that in Australian English? Anyways I had ordered the strawberry lemonade as a beverage and was eating their signature rye bread with butter as for the main course I went for the steak n mate combo of ribeye steak and choice of shrimp. I chose coconut shrimp. My sides was homestyle mash potatoes and broccoli to stay on the healthy side since my diet of almost a year. I avoid the bloomin fries. Depending on my appetite next to working out tomorrow. So far the ribeye was delicious and I ordered it medium rare so is juicy the broccoli was cooked just Sprite and the coconut shrimp was surprisingly delicious with the sweet and sour marmalade condiment to get with the coconut shrimp. I finished it with a butter cake for dessert with strawberry puree and a vanilla ice cream on top. The dessert was okay the butter bread was a bit dense but delicious with the garnish of vanilla ice cream and strawberry with strawberry puree. All in all, despite craving for Stevens but can't live with uncertainty of income I am glad I went for outback since in general I was craving for steak. It's a good steakhouse but not the best. Reason 4 out of 5 stars do ask for server Victor as he was very attentive informative on the menu and friendly read more

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I had a great experience. My food was still hot. It was.cooked correctly and everything i ordered was in the bag!

Love the ambiance the light decor .. the county fried chicken was soft and juicy but felt the coating was a bit over salted. Should have ordered the shrimp. But the best experience we had on my son's birthday day , Was our waitress chriselda ( if I spelled your name wrong, I'm sorry) . Loved her energy and felt like family taking care of us and seen she took care of her other customers the same way. Very sweet girl and good sense of humor.. my son did want people around singing happy birthday to him. I did feel too well that day, but made the first time experience excellent .. thank you.. read more

My husband and I had dinner this evening. It was top notch!! Wow! All food was cooked exactly as requested, it was hot and fresh. Our waitress Heather was busy, but was wonderful at her multitasking! Complete change from our last visit a couple years ago. We will happily return! read more

THE WORST FOOD I TRIED IN YEARS!! Asparagus unflavored, overcooked, reheated and from hours or days. Vegetables, same, super overcooked, chunky and unflavored. Pasta also reheated and overcooked, it was precooked pasta... TERRIBLE! We complained about asparagus with manager and asked him to bring a fresh ones (cooked at the moment) he bring us a bunch of the same old, ugly, overcooked and chunky ones. How can a business hire a manager who didn't have, at least, basic knowledge about food? He was totally lost and confused. We had better expectations about this place, definitely we will never back. read more

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I love this place and the food, but today it was a not so great experience. Service was bad like painfully slow and our food was under cooked. read more

Outback Steakhouse - Steakhouses Near Me - Gurnee, Illinois

I'm familiar with the Blooming Brands constellation of restaurants and understand that they serve particular market segments. In that segment, they should represent the zenith of its contemporaries. This place, however, came up short. My wife ordered a ribeye, and I had the sirloin with the Bloomin' chicken, specifying medium rare for the beef cuts. They were underdone, almost mooing. Additionally, the ribeye was looking a little thin. We're used to a large cut, so something that was on the upper limits of a medium cut admittedly not what was expected. The Bloomin chicken was salty, like tears of disappointment. There are honestly better ways to flavor your meat. Lastly, the service was a bit off. It wasn't busy, where did she go? There was no offer to refill our beverages, just the obligatory "do you need anything else?" We couldn't wait to pay the tab and go. We arrived at our destination a bit later, finally acknowledging the dinner was awful, and had a pretty good laugh at the whole experience. Thanks for the dine rewards points, but for God's sake, sort out the issues with the FOH and BOH! read more

Ordered two medium rare steaks when we received them they were both overdone well done waiter took them back, but didn't come for close to an hour. Blooming onion was good but half of it was raw and not totally cooked Finally, we gave up and left. Not a good experience! read more

We had the nicest experience sitting at the bar and got great service from Elmer. He was so friendly and so welcoming we ordered appetizers as always. The coconut shrimp was amazing we had the bleu cheese chop salad. It is another favorite. Entrees were really good too. He paced the meal very well for us. He kept our wine cold and he refilled our glasses as they needed it. He didn't rush us but we didn't have to wait either. read more

3 different visits 3 times the bake potato soup is cold! We order our meal today they brought the ribeye and filet mignon first barely warm a few minutes later the soup very cold and 5 minutes later the salad! Really I even ask to Julian our waiter please make sure the soup is warm and feel they did it purposely bringing the three cups of soup cold not even warm! Poor management I can't wait for Texas road house to open in Gurnee bye Outback read more

Good food and service, easy parking, nice interior. Way too much salt on their steaks. Otherwise a great value! read more

Boomarita is amazing. A must try. Food was good, check their specials. Certain days have speciality menu items.

We had the BEST experience at Outback Steakhouse last evening! The food and the service were outstanding! Our server Shannon was so good and helped and gave us great service. The manager Laura was so kind and helpful!! My Mom had a question regarding a gift card and she was very accommodating and kind in helping and explaining everything to her. We will be back!!! read more

We had a wonderful time there last night. From the drinks to the main entrée everything was delicious. I had the filet mignon cooked medium to perfection with the lobster tail. We will continue dinning here. The service is excellent. read more

Outback Steakhouse - Filet mignon, lobster tail and sweet potato. - Steakhouses Near Me - Gurnee, Illinois

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Had to give one star to leave a review otherwise would have been no stars. Our server was excellent Food was terrible to say the least. Wife and I ordered a mango margarita to start with and received a Jose Cuervo margarita For an appetizer we ordered a blooming onion that dripping with grease and tastes like used motor oil. Wife ordered steak and lobster. Steak was good but paper thin. Lobster was just ok. I ordered a burger and first bite was spit out. No flavor and paper thin pattie as well as the steak. Way too much mustard and raw onions. Seems like outback is following suit with the economy. Raising prices and skimping on quality. Too bad they used to be pretty good. Will never return. Appreciate the fact that the manager reached out but it was a waste of their effort and time. There were 2 other tables there at the time my wife and I went that were complaining as well. That was a total of 3 tables with customers. All the rest were empty and devoid of paying customers. I think the manager or whomever replied should spend time in correcting the issues that my wife and myself as well as the other patrons were complaining about rather than spending time on social media pretending to be pro active. Basically fix your restaurant or close it and let another business open up in your prime location. Your restaurant was dead at the height of dinner hour. That screams volumes. read more