Bryan and his staff are amazing. They have a big heart when it comes to serving these animals and…read morefinding a suitable home.

I adopted a pet from this place in April 2018.Had a ok experience so I decided to adopt another pet…read morethat I saw online. Had to fill out an application before anyone would contact me. I was notified that after they contacted my vet, I was not eligible to adopt because I was not current on vaccinations such as parvo, bordetella, kennel cough, heartworm test and medication. Why do you have to have the bordetella and kennel cough is the pet is not EVER BOARDED? The only vaccination that is STATE MANDATED is the Rabies. The rest of these are a money maker for the vets. None of this was a problem back in 2018. What changed? and do they have the right to contact my vet and get information without my permission? Is this legal? i am a good person, love all fur babies. Have had many dogs that have lived 18 to 20 years. Not even an interview. I know a way around all of this. We'll see if it works. Way to much RED TAPE TO ADOPT TODAY. Now I know why the shelters and humane societies ARE OVERCROWDED. Nancy Gunter at EVHS stopped answering my questions. VERY RUDE.

I have boarded my dogs here twice and have had them groomed here often for years. Since they bought…read morethe bfur and after groomers, creekside's attitude has gone downhill. The groomers are professional, but the behavior of the owner/manager has become unacceptably rude. Today was the last straw. I had purchased a gift certificate months ago before COVID surged. I bought it from 2 of our dogs that go there often for another dog who has since gone back to its owner. I asked if I could use the $45 from the certificate for today's groom. Now, if she has said "no we don't let people transfer them between pets," or "no, it's not recent enough," or "no you'll have to use it another time because you didn't tell me at drop off," I would have understood and would not likely be writing this review. BUT NO! She stood there and repeatedly accused me of printing it at home and lying. She insisted she's the only one authorized to print them. That may be so, but as I told her, it was a young girl at the desk who sold it to me about 4 grooms ago. She printed it right on the printer in the front area. Then, the manager accused me lying because I didn't tell her about the certificate when I dropped the dog off, but I wasn't sure at that time if I could even find it. Again, if that was an issue, couldn't she offer to let me use it the next time? Couldn't we compromise on a lesser amount? Or couldn't she let me know the certificate couldn't be used without accusing me of forging it!!?? I'm a regular customer. She could have easily said no without standing there for two+ minutes yelling at me and accusing me of forgery like a mad woman. THEN to top it off, she swore and slammed the desk door, yelled "after dealing with COVID for a year, I'm done!" And then slammed the door to the kennels. I wouldn't want this woman near my dogs again. I don't need her $45. However, I expect respect and appropriate responses to questions. Not accusations and rants. Looking forward to finding a new boarding and grooming facility that deserves my business. ---- Update: This morning, the owner called and admit she found the record of someone selling me a certificate in Jan 2020. I appreciate that she refunded yesterday's visit, but she failed to apologize or express accountability for the incident.

My dog has been going to Creekside Pet Hotel for the last 1-2 years and I will never change. I…read morealways look forward to picking up pebbles so I can chat with Megan. She's very sweet, nice and very bubbly. As soon as I walk in the door, she calls back to get pebbles. As I wait, she has a conversation with me. It's not just customer service bull either. She genuinely cares about our pets and us as customers. It feels more like a second home than a daycare. I will always come to Creekside Pet Hotel as long as Megan is there to greet me!

We saw an adorable dog for adoption posted by Homeless Pets and contacted them about meeting Bronx…read more They invited us to come meet him. We arrived to find a bright and clean facility. Before they brought him out, they warned us about how he looked. He had come in starved and severely matted. When he came out what we saw was a friendly, happy dog. He knew they had saved him. He came home with us that day! They sent us home with a container of special food for him. Since then we have been back for a weigh in and check up, an injured leg (he hurt it having too much fun), and neutering. Each time he was welcomed enthusiastically and with much love. The vet (Dr. Anna) took her time to talk with us answering all our questions. The day after surgery the shelter called us to make sure he was recovering well. All communications with Homeless Pets and in particular Susannah have been positive, helpful, and timely. If you are looking to adopt a pet, I can't recommend Homeless Pets enough!

Don't recommend this pet rescue at all. They lied about the dog's health and didn't give any…read morerecords at pickup. The dog was bleeding from its bottom the first day and after notifying the rescue who also has a vet on site, they only said "it will clear up". A vet never called to check on the dog or asked to see it. Once they got their adoption fee and got rid of the dog, they didn't want anything else to do with it. They claim they get dogs healthy for adoption which is completely false. After multiple messages to the rescue and getting no where, I took the dog to my vet who performed a $2500 surgery the same week. I gave the rescue an opportunity to make it right, and they refused to compensate for any of the cost. Very disappointed in a local rescue who claims to be looking out for pets. These are the facts, and they know what they did was very wrong.

I regret buying from Justin. I was shown pictures of a tiny teacup Yorkie with a silky coat and…read more"baby doll" face, but the puppy I received looked nothing like the photos. She is already too large to be considered teacup, has a wiry coat, and displays behaviors suggesting poor breeding conditions. On pickup, there were no other puppies or parents present, and I felt rushed and uneasy. When I reached out later, Justin was defensive and dismissive and offered no accountability. Be cautious--ask for live video of your actual puppy, demand to see the parents, and never pay a deposit without stron

We got our Beloved Yorkie poo from Justin in 2013 and she is a healthy happy dog! We would…read moredefinitely purchase another family member through him and his sister again!

I love Mirror Image. They are the only ones who I can take my nervous, anxious and sensitive to the…read moretouch dog for a bath. I have no idea how they do it, but he doesn't even need to be drugged like he does for the vet! They are amazing!

Millie and everyone that works at mirror image is just amazing and so knowledgeable. They all truly…read morecare about the relationship you build with your dog and they are always going above and beyond to help you achieve your goals with your dog!

This organization genuinely cares about cats in need and does its best to ensure that they're…read moreplaced in good homes.

Adopted my Binx from this rescue! He was the perfect addition to our family after losing our 12…read moreyear old lab. The adoption process went smoothly and the employees were very kind and helpful!

This place couldn't have been better to take my sweet dog! They were helpful, patient, and super…read morekind! My dog had a minor issue but they got me in right away and were able to assess the issue quickly without upselling me on treatments or anything I didn't need. I highly recommend them!

I brought my puppy to HAH for his vaccinations and checkup, and was impressed with the staff and…read morefacility. I felt welcomed by everyone and Dr Beck seemed to genuinely care about my dog. My dog also wasn't scared and seemed to like the staff. They even followed up to check on us after we went home. It was a better experience than I have with my own doctors.

Took my dog there for an evaluation and playday. During the introduction/tour owner showed a long…read moreflexible pole with loose strips on end of it and said they will carry it and use by swinging it in front of them to keep the dogs from rushing the gates and to keep them in line if necessary; may touch dog on hind with it to get them to move or listen. Also said they may use a spray bottle with vinegar and something else in it or hose to squirt dogs to stop an interaction. Watched the cameras ALL the time and saw some disturbing things. One dog was literally kicked/pushed with a worker's foot on the hind end to get it up and moving out of the kennel. Another dog was struck what appeared to be hard on the hind end with that pole end; appearing as if he went the wrong way. The pole was swung very quickly in front of a worker to move dogs back like she said it would be; some of them cowered at it...have seen that reaction prior in dogs that have been struck. Too many dogs in play areas at same time for my liking. AND all they seemed to do was meander about and follow the worker around the yard; once in a great while the worker would pet a dog and then push others away that also wanted petting/attention. Pretty sad. Owner talks a good line about dog psychology and treatment when you inquire. These are observations by an owner, and if it had been my dog that had the interactions above with staff, I would have been there immediately. And by the way, you have no idea what my background/knowledge/training is... You are right, you don't send dogs home injured or needing vet care due to problems or interactions with other dogs. You keep the dogs safe. Your tactics are just not agreeable with me.

I'm not sure who loves this place more, me or my dog! He's been going here since he was a small…read morepuppy and he gets so excited as soon as we pull in the parking lot. He just loves it! That speaks volumes to me! I know he is in good hands here. Thanks to the owners and staff for making it so great!