me and my family have been going to this vet place for years and lately the service just isnt what it used to be.
-today i took my three dogs to get their nails done and an anal expression for one. i made an appointment on monday for saturday the 24th at 9:45. my boyfriend and my mom were around when i made it and can confirm that i did make an appointment. i get there and call them to let them know im there with my three dogs for my 9:45 appointment and before i say my animals name, she said their names before i could. i go where they tell me to and then an hour went by so i called. they said they put me down as a walk in which i was surprised by considering i made an appointment. they said i was next in line and then 25+ minutes went by and they came and grabbed one dog. after they were done they gave him back and said we'll have to pause before doing any of my other dogs. then another like 45 minutes and they finally complete all of my dogs nails. i paid and no one notified me about their price increase for all of their services, which is fine because inflation, but dont increase your prices and give me shittier service. i dont even think they were busy (i mean ive seen them packed and ive gone for a walk in and been out in an hour, not two hours for an appointment). afterwards my brother and i decided after that horrible two hours in sun while my dogs had to listen to the construction, we decided to get pup cups for them. we start giving it to them and my brother notices blood on his leg. they nipped my dog's quip, which can happen, but blood was everywhere. on my center console, back seats, my brother's clothes, windows, EVERYWHERE. i had to clean the whole car because bloods is hard to get out of leather. i wish i took pictures to post with this review but i wasnt going to review until my dad said it was ridiculous.
- i forgot to mention, during the two hours i was there, 3-4 cars had come and gone (and i got cussed out by someone for PARKING WHERE I WAS TOLD TO BEHIND THE BUILDING). i really hope all those cars werent walk ins and appointments because that proves they dont care about me and my animals. me and my family have gone here as our primary animals vets but i just feel disrespected. i dont even know if i can go anywhere else because one of my dogs hates getting their nails done and other places say for their safety he needs to go to a vet equipped for his behavior. and a full service vet quoted me $170 for just his nails. this place has seen all 13 (ish) animals i have brought them in the past five (maybe more) years i have been going here. i dont know if me and my animals deserve this treatment anymore. ive also heard some clients of mine say their animals get sick after coming here so i just feel like my animals safety is at risk read more