Ginny, I am sorry that this Yelp posting is the first I have heard of your dissatisfaction. You're…read moreright; this was a very busy itinerary! I feel a responsibility to include as much as possible in this 10 -day tour. This is why I suggest that people schedule extra travel days before and after the tour, as there is so much to see and do in Moscow and St. Petersburg. There should have been no surprise about the itinerary; it was published months before the tour and the final itinerary was emailed to everyone prior to departure. I am glad that you and your friend took my recommendation to add extra days so you'd have time to shop. I want to remind you that we did have a welcome reception, to which you and your friend never showed up. We also had a farewell lunch and I have some lovely pictures of you and your friend having a grand time. Later that evening, the entire group got together for a farewell dinner which you did not attend, as you and your friend had made prior arrangements to go to the theater. There was great camaraderie among the other members of the group, which can be seen by the lovely recommendation letters they wrote (http://www.russianarttour.com/recomendations/). I would also like to remind you that running a group smoothly with a full itinerary involves everyone showing up on time. When, prior to the beginning of the tour, you and your friend chose to stay at a different hotel from the rest of the group, I stressed how important it was that you meet the group on time for planned activities. Yet, the two of you were consistently late. In fact, you two were so late to the dinner prior to the Bolshoi Theatre that we almost missed the performance. With regard to the use of an iPad, this part is true. When I hired the head docent of the Russian Museum to give me a private tour she brought a handful of visual aids. I thought it was so smart that I started incorporating them into my lectures. When you're discussing art in five huge museums with over 2,000 artists and thousands of paintings, it is much easier to put these items on a iPad then to carry paper. The visuals aids that I use include compositional and color charts. The ones I created for Ilya Repin's early work can be seen on my blog - http://cathylockeartblog.com/repin-his-early-work/. My blog is followed by over 50,000 people; there certainly must be something of value there. Not every tour works for everybody. Sorry this wasn't the right tour for you.