If it walks like a duck, quacks like a duck and looks like a duck, then it's definitely a duck…read morewhich is how I've confirmed that Dr Colette is as crooked as they come. Her machines --the clinics and the staff-- are so well oiled that she has mastered the system of making profits at the expense of other people's health. The artificial reviews and her "4 pillar" model means absolutely nothing, just like that book that she recently authored with a total of four measly ratings.
A referral from our trusted PCP led my mother to seek physical therapy at PhysicalOne, and just in the second week, she was complaining to Dr Colette as well as me about pain in her left knee. Then going into four weeks, she also started complaining about the sciatica pain making a comeback. I thought it odd to regress because she consistently devoted two days each week for well over a month to PT, so I convinced my mother that it improvement would take time. Then it all started making sense to me: this is why no one else is allowed in the PT area and why whenever I stopped by to make payment and asked to speak with Colette for a progress report, she was always either reportedly with a patient or not onsite and was not open to discussing it over the phone. This also explains why whenever I asked and persisted to speak with Colette about my mother's complaints, instead of calling me back, the staff TEXTS me an evasive response as a band-aid since she is only in this industry to milk, not help anyone get better. I wouldn't even be surprised if there was no existing care plan with expected milestones to hit that would mark progress. The business hides behind that raggedy StriveHub app that she and the entire staff know does not work, yet tries to flip the script on the patient like we're not being compliant with at-home exercises. This is not a coincidence. She also hides behind laser therapy like it will replace quality PT sessions because she knows that it is strictly a sales method to increase the clinic's profits while masking the underutilization of PT services. Therefore my response to her manipulative shiftiness when the laser was offered is 'we already tried that. Either way, with or without laser therapy, there should still be clear signs of improvement for the time that we've been coming here.' And dont get me started on that glove --yes a glove-- filled with water that she's telling people to ice themselves with. Mediocrity at its worst! But since I unveiled the mask that the staff was trained to wear, this arrogant ill-mannered unapologetic know-it-all kept cutting me off and talking over me when she finally called per my requests. In that escalated phone call, I exposed the many contradictions and demanded to know the next course of action regarding my mother's lack of progress "under her care."
The next morning I patiently waited for a response on Collette's availability for tomorrow and the next week. No missed calls, no voicemails, no text messages nor emails. Mind you, I have been the main point of contact for the past seven weeks. My sister dealt with the staff only one time which was during the very first encounter. But the office conveniently reached out to my sister instead saying that I was unreachable all of a sudden and that XYZ slot was available but it won't be with Colette. Very sneaky and unprofessional. She is the one who actually offered to do a re-evaluation of my mother with herself, mom and I present, yet reneged on her word because it was unimportant and did not ring in enough money for her.
Please don't be fooled by the welcoming reception area and courteous staff. They have been trained by Colette to only drive sales, not see you regain strength. Just to be crystal clear, there's nothing wrong with a business owner making money, but it becomes a problem to me once they're only there to make money at the expense of an entrusting clients' health, especially within a vulnerable population. So the moment that I began taking notice that there was never an issue with collecting payment from copays and upsales, but there was absolutely no fruit from the "labour," and I demanded answers, then they no longer showed interest.
That is why I am sounding the alarm because people need to know who genuinely cares and who is only in this business just to swell their pockets and keep people sick.
