I purchased a dominion spa L740 with York at Hot Tubs Ottawa…read more The customer service was great and every time i send an email i get a response from York within mins. York has a great product knowledge. He was able to answer all my questions. I recommend purchasing your spa from York.

Hot Tubs Ottawa is excellent. We purchased a hot tub from them a few weeks ago. It was a no brainer…read morebecuase we found a model that had the right features, great quality, was gorgeous, at a great price, and was in stock! When they reached out to arrange installation, I asked for delivery either first or second week of November. They delivered on November 1st! York (who is the manager and is excellent btw) recommended an electrician they work closely with, Frank Chabot and this guy was aces. No fuss, just fast and professional work at a reasonable price. When we started up the hot tub last night, there was a slight hum coming from one of the pumps. I sent an email to York this morning, and got a call back within minutes. The pump will be replaced same day! Truly, they have exceeded our expectations. Their "say to do" ratio is 100%. I highly recommend them!

great service. Tyler helped with all my questions. highly recommend. I live in Aylmer and will make…read morethe drive to Orleans for all my supplies

Long Time Customer with Campbell Pools, always Good relation ship …read more.. UNTIL today ..I had purchased a Pool Valve a couple of days ago( $ 20). My Friend had an identical valve in overstock, and he let me have his. Thank You. With that in mind, I wanted to return the Valve I had purchased. Now,I did not have my receipt, and I was told ( NO RECEIPT- NO MONEY ). Really, not even a store credit ...Firmly -NO Receipt-No Money..Store Policy!! I had told the Mgr. that I was a long-time customer, purchased a pool from them in 2021, and also 2 Heaters from them, and ALL the supplies I needed, dating back 25 years or more ..NOTHING ..When I told her that NEGATIVE ADVERTISEMENT goes a long way, and quicker to People than the advertisement you will pay for..WoW.. THE STAND QUICKLY ( of not returning my money ) changed, and I was given back my 20 Dollars. ALL THIS OVER, 20 DOLLARS..YOU lost a Customer for Good. NOW, THIS DID NOT HAPPEN IN ORLEANS, THIS OCCURRED IN THE EMBRUN LOCATION .. VERY DISAPPOINTED AND UPSET !!

We had a great overall experience with our backyard landscaping and pool project. Any issues that…read morearose during the process were handled well and communication was great. Working with one company to manage the entire project, rather than coordinating multiple contractors, made the experience seamless. I am obsessed with my new backyard.

We have an ongoing contract to stamp concrete our backyard. An Impressions staff member measured…read moreour backyard on July 2022 and we paid the down payment of $4240. The agreement was that the installation would start late fall 2022 or early spring 2023. After paying the deposit, some changes have happened in between that would cause us to change the scope of the project. When we wanted to discuss that with the impressions staff member, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also it is not stated in the contract. We are in the process of selling the house that is the subject of the contract. Hence, we have been trying to reach you multiple times with no success. Only once somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this of course hasn't happened. We then tried to find the founder of this company and we found it. So we escalated the matter to him. Surprisingly he responded and promised to follow up and get back to us. This was about 3 weeks ago. We sent him a friendly reminder, but then nothing happened. This is why, we feel that we were taken advantage of. They are using our personal circumstances to confiscate our deposit without even clarifying the situation or providing any kind of work or resolution. Our request is that we would like to have a change of the scope that wouldn't limit us to this minimum mobilization amount in our new house. This experience made us doubt that company's customer service as well as its business in general. We are really disappointed by the service that we have received from them so far. It is ridiculous how they were responsive when they wanted our project and wanted to collect the deposit, but after that nothing. We already found that several complaints have been filed against them in BBB that are similar to ours, which made us feel that it was a huge mistake working with them. We feel that we got scammed by a Canadian company. This is why, we are submitting this review to help others not fall through the same trap.

My experience here floored me completely. Consider: I live in California, and had left my mothers…read morebirthday (she lives in Ottawa) to the very last minute. I call up the day before sheepishly wondering whether I could get "Something nice" delivered the next day. The woman on the other end explained that most of the deliveries they did were for interlocking stone, and that it would probably be unreasonably pricey to have some flowers or a plant delivered. But wait: where did my mother live? And what exactly was I looking for? Long story short: an inexplicably kind woman named Sam, and her horticulturalist friend Sierra, Not only helped me figure out what I wanted (here I was the stereotypical clueless male), but also sussed out that Sam lived near my parents, and would be happy to take several plants home with her, and to deliver the goods the morning of my mother's birthday. If you can believe it, there's actually a good deal more to the feel good story, but suffice to say that Sam's kindness left my head spinning. My teenaged daughter overheard to a good bit of the conversation I had when making my order, and remarked: "Canadians are always so nice". Yeah, maybe, but still: that kind of spirit is hard to find.

Pity the staff here are so terrible. The selection of plants is terrific! However i phoned before…read moregoing looking for a specific plant, told they had it. I arrived and asked where the peony I had requested was and beside waiting a good ten minutes was told they didn't have it. I mentioned that I had phoned and asked and was told that I had in fact NOT Called. Then I tried to buy some other plants that were all priced, got to the till and was told they were incorrectly priced and I would have to pay more. Do not go here unless you want to be annoyed.

Amazing, helpful staff, always know I'm welcome even when I have the silliness of questions.read more

From the owner: Family owned and operated Swimming Pool Builders and Retail Stores with over 35 years of…read moreexperience. Our knowledgable staff can help you you with any pool related issues you have weather you bought a pool with us or not! Read more about our inground pools and above ground pools and call your nearest locations for a free quote and installation dates. Even better, drop by and we will show you how everything works!

Ottawa is so lucky to have this facility. Located in the Riverside area near Billings Bridge it's…read moregot an unreal amount of stuff happening at all times of the year. Under their umbrella, there's a ton of fitness centres and wellness programs (like the Nepean Tennis Club!) under their "lifefit" heading. I had my first experience here in a summer camp when I was young, and then at a volleyball camp as a teen. As an adult, I appreciate all the clubs and sport leagues available. They also do training courses like CPR and First Aid, and have specialty classes like Fine Art which is cool. Their facility is a big one, and there's a ton to learn and see, so take your time and soak it all in. I'm a big advocate of checking out their website to see what might be of interest to your fine self. You can get an individual or family membership, and there's a lot of options, so if you get confused, maybe go in for a chat. The FieldHouse Bar and Grill is also a part of the centre and serves up breakfast, lunch dinner and snacks and drinks. There's also a sports shop that sells fitness gear like clothing, tennis rackets and they offer restringing which is helpful. They also have banquet and special event services as well as a massage and physiotherapy clinic! If you're looking to get active or make some new friends, this is an awesome place to check out. Also great for kids - they have a massive summer program!

I've never used the sports facilities here, but I really enjoy this location for conferences and…read moremeetings. They have multiple rooms that can be used for a number of different events. The lobby is nice and welcoming and the signage is very helpful to get the guests to where they need to be in the building. The food the catering staff creates is top quality and their event staff must be on point as I've never attended an event where anything went wrong from the venue's perspective. They recently added a temporary extension off the front. I'm not sure what this building houses. It includes an enclosed walkway from the main building to the new temporary building. That walkway is a bit awkwardly placed and makes cab drop-offs and pick-ups somewhat difficult. It's not possible to see the full driveway and getting passed the temporary walkway is a bit of a squeeze in order to get to the cab drop-off/pick-up. But with all new things come a few bumps, so I'm sure they'll figure this out quickly.