Nice building. Clean…read more Spacious. Dogs stay in single spaces. The cats looked comfy and were adorable. Not unwelcoming here. Just, not enough staff for visitors, though. I came once on my own... Fell in love with a pooch and was able on line to make an appt to spend more time with him the next day. Lots of parking. Cute yard to visit the pooches if you want to take them outside. My appt was over an hour late as they were swamped and I was also surprised how much it costs to save a dog's life that came from the streets. Literally. But... The payment includes neutering, first shots, city licence tag for a year... 6 weeks of health insurance. Nothing flea or tick related, next shots also due in a couple or weeks $$$ Adoption overall was ok, I would recommend coming here and I'd come back. Just bring your patience. I have a new best friend and I'm losing my mind training him but I hope he is truly healthy so that I can love him for many years to come. Never know with a shelter dog, much of their history. This... Is after all... A business. 3.5 stars

I am writing to formally express my deep concern and disappointment regarding a recent experience…read morewe had with your organization involving two newborn rabbits. I was caring for a friend's two rabbits when one unexpectedly gave birth to a litter of seven babies. I was advised that the mother would typically care for them, so I ensured she had everything she needed such as fresh water, appropriate hay, and fresh greens to support her health and milk production. I did everything I could to maintain a safe and supportive environment. Unfortunately, as the days went on, the babies began to die one by one. I documented their condition with photos and videos and reached out to a rescue for guidance. Although they were full, they took the time to help me and advised that based on the photos and videos that the mother was either unwilling or unable to care for the babies. She was also stepping on them, which I believe contributed to their decline. Following their advice, I removed the remaining two babies and committed fully to their care with their help and guidance over the next few days. My cousin and I purchased proper formula, syringes, and all necessary supplies. We set up a safe, warm environment using a heating pad as instructed and prepared to feed them and monitor them around the clock. We dedicated our entire weekend to researching, preparing, and caring for these newborns to give them the best possible chance at survival. During our calls to the rescues, we had also contacted the Ottawa Humane Society for guidance. The following day, we received a call stating that this was a medical emergency and that we should bring the rabbits in. we did so, trusting that they would receive care or that we would be advised on next steps. The following day, I called to check on them and was informed that both baby bunnies had been euthanized. When I asked why, expecting that they may have been injured or too ill to survive, I was told that they were fine, but that there was no one available to care for them around the clock to ensure they were fed and kept warm. I was completely shocked and devastated by this response. At no point were we informed that euthanasia was a possible or likely outcome. We were not given the option to take the baby bunnies back and continue caring for them ourselves, despite having already demonstrated that we were willing, prepared, and actively doing so! While I understand that caring for neonatal animals is challenging, I cannot understand how the decision was made to euthanize them without consulting us or giving us the opportunity to continue trying. Even if they ultimately did not survive, we would have accepted that outcome knowing that everything possible had been done. Instead, we are left feeling that they were given no chance at all. I personally have supported the Ottawa Humane Society for years, including donations and adopting animals through your organization. This experience has deeply shaken my trust and confidence. What I find most concerning is not only the decision itself, but the complete lack of communication, transparency, and compassion shown in this situation. Going further, I will no longer be supporting OHS in any way, shape or form.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

Can't say enough good things about this place. First of all Debbie the owner is one of the nicest…read morepeople you can meet. She has a true love for the dogs that are in her care. We have been bringing our dogs here for several years now. At first we were having a hard time finding a place that understood how to work with our Rotti. But as soon as we brought her to Keshet everything clicked. Debbie made us feel very confident and relaxed that our dog would be well taken care of and loved. Our Rotti clicked instantly with the staff and was very happy. Staff is great. We love getting the email post cards while we are away showing our dogs having fun. This is the best place in the Ottawa area for large breed dogs. A lot of room on the grounds for the larger dogs to move around and get exercise. Large, clean rooms for the dogs. Keshet gets from me.

From the owner: Dog Boarding, Dog Kennel, Dog Daycare, Large Breed Canines, High Energy Breeds. Dog Reactive and…read moreAggressive Dogs, Training Facility Rentals, Outdoor Space Rentals, Large Breed Dog Rescue, Dog Training and Seminars

Of all the rescues I have been involved with, this one is the little engine that can…read more Due to some serious setbacks Michelle and her team of volunteers have overcome adversity and tragedy, just to start over, all because of the love and beliefs they have for animals. If you understand the no-kill shelter facility you do not expect a pretty store front pet shop environment, nor a breeders surroundings. What you see are animals that have been saved from For Profit Kill-shelters (Humane Society etc), unwanted or sick animals in need. There are a few attempts for the human eye, but it is clear that that main focus is on the pets. They take this very seriously and each animal is an individual whose needs are being met whether it's behavioural or medical. They are honest about their past, and due to extenuating circumstances have had a few set-backs; all have been met to above legal standards. The day we visited they had no idea we were coming so there was no "show" being put on. Just a lot of volunteers working hard and a bunch of happy dogs. I saw no aggression in any of them and we were made to feel welcome and was taken on a tour of the entire facility. The owner has some very good ideas to change the law of crating as she feels crating is not an ideal situation for dogs. Due to a fire they are still interior crated at night or put in the few single inside runs that have been built so far. Michelle's vision is to have all dogs in their own interior runs rather than crated at night; with doggie doors to exterior spaces. Her objectives are slowly being implemented and it is evident in her excitement and enthusiasm. This is a charity, so she receives no help from public external sources. All her time and money is put back into the facility. However. I do caution you that if you are wanting a furry friend in your home think long and hard. This is a responsibility that requires your constant love, attention, and care. If you are unable to do this, go buy a Gund.

FOUND' my babies here online and communicated with this establishment whom confirmed that they are…read moremy dogs publicly. Offered (repeatedly and provably) to reimburse 100% of any/ALL expenses in full and also provably offered to wholeheartedly VOLUNTEER for which i'm qualified and experienced. Explained wholly the QUESTIONABLE (?!) means by which they came to have my pups in the first place expecting, like ANYONE to resolve to the satisfaction of all involved parties but moreover advocating on behalf of my babies interests and needs 1st with the utmost of their interests and my own responsibilities in mind. They instead deleted their 'adoption post', attempting to actually justify that i 'no longer 'OWN' my dogs' through a series of slanderous, discriminating, misinformed and inflammatory statements posted on my social media and across that platform of my search posts, WITHOUT rebuttal, without any consideration for myself advocating on behalf of my babies interests and needs : that they be returned to their KNOWN LOVING HOME. These are not '$100.00 dogs' or 'property' to me they are FAMILY. Personally, I find this extremely unethical and certainly not in the BEST interests of all parties. Moreover, and with ABSOLUTE certainty, NOT in the best interests of my babies that certainly want to come BACK HOME. I would never surrender my dogs and i'm abhorred that they're being put through this situation. This, in my opinion, most definitely has crossed the line of ridiculous to profound. I NEED my babies home where they belong and certainly where they want to be. I cannot live a normal, productive, and happy life without them, and the biggest part of my pups will forever be missing without me. They are 3 GENERATIONS DEEP, my FAMILY. And i'll not betray the memories of their beloved ancestors, family before them. I don't know what more i can offer or, what I or anyone can do to appease this Corporation's NEEDS! 'BRICKWALLED.' I'm having to repost this as the first attempts were also removed.

WE purchased two pugs from here, Ed and Martin. We loved them and and had them for many, many…read moreyears. They were healthy, happy, and displayed no signs of early struggles from a puppy mill. We were worried about such rumors and had our vet check both boys thoroughly and she was confident that they were in excellent health. The lived long lives and were excellent companions.

While I like several of the product lines for foods, and find this to be a great location, I was…read moresaddened to see puppies for sale in the store. I also noted that those asking questions about the puppies on the store's facebook page had their comments deleted and were banned. A huge red flag for me. On my last walk through I was ignored by the staff, so can't speak to customer service beyond that. Given the number of pet stores in the city which sell the same product lines, support rescues and shelters and are open to answering client questions about their suppliers, I will be shopping elsewhere.

I like the variety of snacks, toys, and accessories for dogs here. The beds are super cute, and…read moresome of the deals are really worth it. J'aime bien la variété de collations, jouets et accessoires pour chiens ici. Les lits sont vraiment mignons, et certaines offres valent vraiment le coup.

I just went to PetSmart to return a toy I had bought for my bird that my bird didn't like. But they…read morerefused to take it back. When their manager came over, they basically told me, "No, we can't accept it because I don't know if you really bought it or not." That was extremely insulting to me. I was honestly surprised because I was literally buying about $50 worth of new items from them right then. I just wanted to return something I'd previously bought that my bird didn't use. I explained that an employee had told me earlier I could return it if my bird didn't like it. The manager just said, "I'm sorry that happened and that you got incomplete information," but didn't care about my satisfaction at all. They could have easily fixed their own mistake and kept a paying customer happy, but they chose not to. Honestly, it was a really bad experience. I was just about to leave a review and I noticed a lot of other people have had the same issues with this store. I think it's really the rude behavior of the managers and staff that's the problem, not the store itself or its products. It's a big, well-stocked store, but I'm just not happy with the service at all.