Amazing team that came out and did the job requested and even went above and beyond to fix an area…read morenot on the list. Such an amazing job and very professional and respectful to the needs of my parents situation. So glad they came out and took care of everything.

Garrett Jones, one of their service techs, is one of the worst I have ever came in contact with. He…read moreis a nice guy but knows nothing about what he is talking about when it comes to dishwashers. He works for Samsung as well as Red River Appliance and that is what we saw him for, our brand new Samsung dishwasher. Our issue we had was when we would run a cycle, we would open the machine a few hours after starting it and there would be inches of water sitting in the bottom. The first time Garrett came out he told us there was "too much soap" in our dishwasher so he "flushed it out". Fast forward, he leaves and we run another load of dishes (way less soap now) and then the dishwasher does the exact same thing. We call him out again, this time he says "maybe you need to cut a hole through your countertop and run the drain hose higher up (it was already at the recommended height and we also had this checked prior to him coming out in which we were told we had it placed correctly). So, we do what he recommends again and then he leaves. Then, of course, the dishwasher does the same thing again. Finally, this 3rd time he is scheduled to come out, he cancels the service an hour before he is supposed to be here and comments "canceling due to nothing wrong with the product" so, Garrett Jones.. thank you for absolutely nothing. If I could rate him less than one star.. I would

I would highly recommend Mr. Appliance. Aaron arrived on time, was courteous, efficient and…read moreknowledgeable. He laid out for me the damaged water pump from my washing machine next to the new one so I could see for myself what needed replacing; he also quoted me a reasonable price before doing the repairs, which allowed me the option of whether or not to authorize the work. I would highly recommend Mr. Appliance and will call them should I have any other appliance repairs needed.

Took about a week to get the repair appointment but the technician was great. Helped us understand…read morethe problem, possible solutions, and explained the costs. Highly recommend them.

Fixed my oven quickly and loved the professionalism of the service. It was nice that they had the…read morepart on the truck to speed up the repair.

Technician came to check poorly performing refrigerator. Was here 15-20 minutes max, and said I…read moreneeded new unit. Did NO, and I repeat NO trouble shooting at it all ! Don't waste your money on them, because they SUCK !!!!!!!

I made an appointment after troubleshooting for two weeks trying to get my dishwasher to drain. I…read moretook it apart twice, but didn't wanna mess with the electric circuits or just something that would affect my dishwasher later. So I finally called this agency which quoted me about the same prices other places in town. he showed up about 5 to 10 minutes prior to his appointment. Very kind great customer service. It took him literally 15 minutes to figure out the issue and fix it. Since I had already drained this assembled and cleaned out my dishwasher, he gave me a slight discount. Period I am super excited and happy that I went with this company. I would definitely recommend him to anyone with a dishwasher issue, especially if you have been trying to figure it out and just need a professional to lead you in a perfect direction.

He showed up 15 minutes early! Changed the part and had my oven cooking again, in 20 minutes! Fair…read moreprices, good work and didn't leave a mess! Highly recommend!! Oven Repair!

Had a minor problem with my vacuum. They stopped everything they were working on and fixed the…read moreproblem in 30 seconds flat. He offered his services for free because it was such an easy fix, but I gave him $10 anyways because he was exactly what I needed when I needed it and I want to make sure he can afford to be there next time. God Bless you.

The Vacuum Doctor serviced my Hoover vacuum cleaner, including changing belts, bag and cleaning…read more The vacuum worked like new when I got it back. There was a problem with on-time delivery due to some bad ice storms that plagued our area during February 2015.

Tech said he didn't like working on our style appliance before he even saw it. He was called out…read morefor the unit not draining. He pulled the lint filter and said it was because the condenser was clogged and that we needed a $450 cleaning. This was not even the complaint to begin with. He was quick to leave (here less than 5 minutes) and go sit in the Braums parking lot for over an hour.

I only gave them a one because it was not possible to give them a zero. This is the worst customer…read moreservice I have ever received. I received my refrigerator parts three days after they were ordered and for almost a month, they keep canceling my appointment saying that I don't have all the parts and they are backordered. I call and read them my track time and they say oh we're sorry and reschedule it and in the morning of it gets rescheduled I can't get hold of anyone. Absolutely the worst customer service ever.

Great guy, very professional, had the pump needed to fix my washer. Gave me a great price on labor…read moreand even told me how to fix my dryer. Had the part for the dryer too. Would recommend I'm in Wichita Falls Tx, not san francisco

From the owner: in-home appliance repairread more

My family and I bought a couch there. Now it was not a no name brand, it was a Broyhill…read more Within a couple of weeks the frame broke, and no we are not a heavy family. Well I called and talked to Steve Fairchild and he sent someone out to fix it. Well all they did was patch a problem. It broke again soon after that. I call Steve again and he accused us of excessive abuse and would not do anything else to remedy the problem. Steve Fairchild is a loser and only out for himself. We have not nor will we ever buy from them again. And why do they think that a$$ hole needs to be doing their advertising I will never understand.

Great people! I have known them all my life. I would advise anyone to here and support a local…read morebusiness over any other furniture and appliance store. All their salesmen have been experts in this department for a view long time, some 20 plus years

I've had occasion to get service from James Lane for HVAC throughout my home ownership journey…read more They have always been professional, responsive and thorough. Last night I heard a terrible noise from my outside unit. I put in a ticket on the website for today ( wishful/ hopeful). Followed up with a call this morning. Scheduled for tomorrow, with a "if we have a cancellation, we'll try to fit you in". Melody was able to find a technician available for this afternoon. He explained everything well, fixed my unit, made sure cooling was happening and back in business. Thank you James Lane for your great customer service!

Very Fast Service. BUT There AFTER hour and Weekend rates…read moreare WAY to High. They tack on a extra $100 .