I am writing this review because I am very disappointed with the lack of communication their less then professional way of business. I am disappointed of how I tried to work with them it failed more then twice.I am very disappointed.
This "Oswaldo Design" is a hole in a wall place a small family business, "Father and son" I was driving by the business (I am a walk in.) I was looking for a place to refinish a dining room table and six chairs. " they were working on pieces of furniture Antiques kitchen cabinets, I asked them for a estimate, to have my kitchen re-done. they came to my home (I lived a mile away) The Father Oswaldo gave me a quote. Refinish my cabinets,Here is my quote: hand made wood doors for the kitchen cabinets, paint kitchen, change knobs, granite. I hired them.
I also hired them to furnish the dining room table. The table would be done in 5 days. The five days took 2 half weeks. I never heard from them. no news from them, I called them and was told that the father was ill with bronchitis,
"He is the one that does the work, therefore the work will be delayed" I felt sympathy I had no hurry for my table and chairs and told them "don't worry, tell your Dad to take care of himself" . the table and chairs came back 2 1/2 weeks later, I was NOT impressed. I returned one of the chairs back to get redone. The kitchen was suppose to be done in 5 days, The entire work took over 1 month. Some minor details never got done. (The work started Thursday March 21, today is Tuesday, April 30th) and I'm still dealing with details that I should not be dealing with. The cabinets doors should have been installed on Wednesday April 10th, some of the doors were in stalled on Sat, April 20th. Only some of them cause the doors were either to long or to short. The communication of these men SUCK! The granite back splash, have large black tears drops about 3 inches long. I have never seen should of thing. I ask them, "Where do you purchase your material?" Is it from a outlet? Or from a reject place? I originally wanted a 9 in dual sink, later changed my mind (4 hours later) and wanted a farmer sink and was told that I could not change my mind, cause where they purchase their items they cannot return them ! Hum ! When they painted my kitchen, my refrigerate got painted when I pointed it out, I was told that the plastic moved therefore the refrigerator got painted, They painted my kitchen. They meant (Only half of my kitchen would be painted) cabinets only, no walls. So, half of the kitchen was painted the another half was not! when I asked them "Why the other half was not painted " they said that was not part of the deal. If I wanted the other half painted I needed to pay additional $100.00, I think that should be added and included to the package deal, it only make sense! The ktichen look so funny, One sided was white, and the side was antique white. LOL. Yes I paid the $100.00 to get the another half painted white.
i had to inspect a lot of things. I had a cabinet door replace and the measurement came back short , the door had to be redone. When I asked about the the screws of the dishwasher showing and the door too short, their response was, we measured the opening of the hole , not the door that was removed, so, I asked them to replace the door, cause the door was made incorrect, wrong size. i was told that I should be charged for it!! you figure this out!
The communication between customer and Vendor is Zero, They would leave in the evening never communicating with me what I should expect , or what they finished for the day, I would come home to find that the granite had been installed. They used liquid nails, therefore large black circles the size of pancakes, at least 25 black circles all over the granite. I come home to find this. I start crying not knowing what these circles are. I text the son, cause the father never answers his phone, the son does not know what I'm talking about, so I need to send him pictures, he tells me that they will fade within in time, I ask him , how long, day, months, etc , he say "I don't know " time. The circles faded away within 1 week. I can continue with the stories, If you ever use these people, the quality of work is good, at times, depending on how much work they have. The father Oswaldo does outstanding work, I cannot speak for the son or the others. Take your chances. read more