I had a very disappointing experience at Osteria Monelli. As a food enthusiast who enjoys photographing dishes and restaurant interiors for reviews, I was genuinely looking forward to dining here. Unfortunately, the experience fell far below expectations.
When I received the bill, I noticed a price discrepancy on one of the dishes. I did not object to paying the amount; I simply asked for clarification, which I believe is reasonable. While waiting for both an explanation and my takeaway order, I was about to take a photo of the restaurant's interiors with the intention of highlighting the ambiance in a positive review. At that moment, a male staff member incorrectly assumed I was photographing him. Without asking for clarification, he aggressively started shouting at me, confronted me in a very scary way, and caused a scene in front of other guests.
The interaction was humiliating and entirely unprofessional. Despite this treatment, I paid the full bill. The incident significantly overshadowed the meal and left me extremely uncomfortable. Unfortunately, this was the worst service experience I have had at a restaurant. Professionalism and respectful communication were seriously lacking. read more