I had a really lovely experience here! It was my first time and I wasn't really sure what to…read moreexpect. I had some fragrances in mind I wanted to smell, but I really needed some guidance and was looking to explore some similar scents. Delilah was extremely helpful with suggestions and talking me through the fragrances and how they wear. Would highly recommend to anyone looking for a niche scent and needing guidance!

Very patient staff. Place is small, and smell is just hard core mixture of all the sprays that…read morehappened for the day. I love this store, just don't come on weekends. Too packed!

Wow, Peter was amazing! Very patient with answering my queries and did exra mile!!! He knows the…read moreproducts so well that I was sold!!! I bought 2 perfumes (2 travel sizes) and I am going back to buy Hope! Just saving up, lol! Thank you Peter! You are the best!!!

The store is beautiful and it was designed by Steven Holl…read more It truly is such an experience and I've been in love with so many scents. They don't want to overwhelm your senses here so they only spray three fragrance. This isn't Macy's or Sephora!!! It's a very high calibre and well crafted parfum. I highly recommend people to save up their coins to come here and spoil yourself. Gio is super charismatic and knowledgeable and well versed in the field. I highly recommend him and he's so funny. Peter is warm and such a sweetheart. Please go and visit the store and get yourself the most loveliest of scents.

Donna and Gina are the reasons I buy! Their service is the…read morebest!!! PDM's fragrances are also the best for me!!! Love love love this store!!!

Even though I am a fan of the brand, I didn't know there was a NYC boutique. I was in the area with…read moremy mother and we saw the store sign and decided to enter. The person inside (AJ) was so nice and professional and engaged in a way that made my mother fall in love with the brand even more. He took the time to let us more about the scents of our interests and ways we could layer. Not only did he go over the scents and gave astute comments, he had this uncanny ability to predict which scents we would like and dislike. I absolutely believe I found my mother's scent twin. The boutique had the popular entries like the Delina (original and exclusif) and newcomers like the Valaya exclusif. Other than going to a department store that sells some entries, going to a boutique like this one is great so you don't have to blind buy a scent that you are paying quite a bit on. Because I'm a dutiful daughter, I got my mom the Delina and we got samples to explore more. I would go back in the future.

I dropped in without an appointment and although they were busy still found a way to see me. Miles…read morewas wonderful, extremely knowledgeable about scents and fragrances, friendly and kind. I'll definitely be back with my friends! Great experience and I got a new perfume custom to me.

My best friend and I were looking for things to do in the city and I came across Olfactory as an…read moreoption. The idea of creating your own custom perfume was so cute to me, and it seemed like a great useful keepsake from the trip! You're able to make reservations online I believe, but since we were going on a Monday, we decided to keep our schedule flexible and do a walk-in when we were ready to stop by. REALLY strong scents when you go inside, almost the entire time actually! The staff greeted us immediately to see if we had a reservation and since we didn't, they walked us through what the process would be like. You first pick out your base scent - there are quite a few to choose from, and I had to eventually step outside to distinguish between the smells a little bit better. After you pick your base scent, you let your staff know what you liked about it, and also scents you generally are adverse to. They then mix together a few combinations and have you once again pick your top 3-4. They then put those combinations onto your skin so you can smell how your own scent mixes with the perfumes. It was definitely hard for me and my bestie to decide, maybe we took a bit longer than most people would! I do wish they had something to help cleanse our noses from all the different scents. I also wish they gave us wipes at the end because we had 4 different perfumes on our arms from the tests! At the end, you get to pick your color for your bottle as well as name it! You only get 9 letters so definitely think ahead!

Mia was really awesome and helpful with coming up with our own perfume. I didn't think I would walk…read moreout of here with my own unique scent , but I decided to get my own smell and it was such a fun process to make the perfume. Lots of scents to choose from which can be a bit overwhelming especially for those who have a sensitive nose but it was a great experience and the process was super easy and fun!

Oh my god I loved it. We went about a week ago and I'm still in love with it. So grateful for the…read morehelp of Otzo and Claire. They both treated us all like family, telling us the best spots in the city to do/get certain things. And it really felt like we were chatting with old friends. 10/10 would recommend and will be going back for my next trip!

I came here after seeing someone stop in on social media several months ago, and I'm glad I made…read morethe time. It was a great experience and the scents are lovely as well. The staff greeted us when we walked in, and let us know how to smell the perfumes (they have the scents in little glasses). Staff asked me what I was looking for scent-wise, and showed me what I asked for. (I do love florals.) I was also shown the second floor which is their limited fragrances, so unavailable after the season. And when I couldn't decide between two scents, they helped me decide by determining if it was for special occasion or daily use. They also can custom make scents, which is pretty neat. I mentioned wanting jasmine, and they also showed me a pure jasmine scented oil. I just chose one of the premade perfumes. Maybe next time! They also engrave your name on the box, either English or Arabic, as a complimentary service. I will definitely be back once I need a new bottle! Outstanding customer service, very knowledgeable, and incredibly clean store.

Great customer service !!! Super tentative and so helpful. So happy with my Delina and Delina…read moreexcluding. Will definitely return.

My husband's review was deleted, probably because it was critical and not a raving review, so this…read moremight be deleted too. I had a horrible experience here with the manager AJ. I was looking to return a cologne (photo attached), and while it was completely fine for AJ to tell me they don't accept returns, I felt uncomfortable when he kept talking over me, calling me an amateur while insisting that he was an expert in perfumes (his exact words were, "I've been doing this since I was 9 years old"), and completely disappearing when I started sniffing perfumes and inquiring about the different fragrances. I was just trying to enjoy my time there, and as someone non-confrontational, I didn't want to call him out on anything, but afterwards, I regretted not telling him that no one should be so condescending, especially when it wasn't warranted. His partner, however, was very kind and helped us figure out which fragrances we liked. He continued to help us until the very end, and he helped make this experience a little less terrible. Please, PDM, treat paying customers with kindness. I hope that rather than deleting my review, you can actually encourage your staff to be more respectful to others, customers or otherwise.

On Wednesday, I returned to Madison Avenue to see the remaining nine parfumeries participating in…read morethe Madison Avenue Fragrance Week. The entrance to Violet Grey is charming and reminded me of a cul de sac. The wrought iron gates and outdoor seating was pretty. Up a few stairs and I was inside. Here bespoke lotions, potions and perfumes are sold. Leonor Greyl is here so no need to trek to Printemps. Nécessaire, Valmont and Salt and Stone creams and body washes are here too along with niche perfumes. Lots of makeup. Violet Grey is worth several visits as one can actually see what is available rather than buying it online as I did with the Nécessaire body wash.

I had ordered on Violet Grey online and recently learned they have a store in Manhattan. It was so…read morehelpful to see some of the products I had been considering in person. Beyond that, it was a beautiful manicured space - from the entrance to the interior it was lovely. Also easy to explore there, as the manager was genuinely helpful and not overbearing. I plan to return. I would encourage a visit if this type of boutique interest you.