Kathy did a great job hemming Dad's new suit before Mom's funeral, even though she is busy because…read moreof prom season. Thank you!

Used to be great. Last 2 times she altered pants wrong and they can't be fixed. Offers to refund…read more$9 when they ruined a $400 suit

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

This place is AMAZING…read more I dressed up to accompany my husband in his quest for a suit because we're used to being totally ignored when we've gone to menswear purveyors in Abilene in the past. This was the exact opposite of all previous experiences. My husband needed a new suit for an out of town job interview. Misty immediately fell in and took care of us with military precision. My husband and I got excellent, individualized attention, he got a splendid new suit and accessories AND the price was extremely reasonable. Will sing the praises of this business to anyone I met in the future looking for a premium Big Country clothing buying experience. Well done!

Great store for suits and dresses. Merchandise quality and great customer service all the time…read more Misty is amazing in helping customers find what they need. Her knowledge in clothing industry is beyond compare. 15 years of experience serving local Abilene customers.

The owner must have given the "sales person " in previous review the boot! I received personalized…read moreservice by 2 sales staff and the owner. They would not give up until I was satisfied. I left with a smile and a beautiful gown for my son's wedding! Thank you girls!!!

Jackson's bridal was the absolute best experience I could have asked for or dreamed about! They…read moreopened the store just for me, the ladies were genuinely sweet, they offered their opinions and cared that I looked my best. I highly recommend Jackson's to anyone!

Let's talk about the lady that stomps through the store and power walks to you to snatch dresses…read moreout of your hand. Rudest lady I have ever encountered retail wise. I did however have a great experience with another sales consultant that was assigned to us during our appt to help myself and other bridesmaids find dresses and my sister for her wedding dress :)

Y'all! Hannah knocked it out of the park with our consolation! I came in as a bridesmaid with my…read morecousin who is getting married, and she found the dress of her dreams. Instead of rushing us through the hour appointment, she took the time to find not only bride her look, but MOTB, both grandmothers of the bride, flower girl, bridesmaid, and junior bridesmaid looks. We spent almost three hours with her and she didn't miss one single detail. Thank you, Hannah, for making our bride feel absolutely stunning and special today!

I had such a great experience at Al's! I was needing to get measurements for a cruise rental, and…read morethe staff here was so friendly! I worked with Kim, and she was very efficient at her work, all while keeping a fantastic conversation going. Would definitely recommend coming here for business, and will be looking for Als in my future formal wear adventures!

I'm sure the tux will be fine. However, the woman I dealt with had the personality of someone who…read morerather be anywhere else or at home chugging a bottle of wine. It was too expensive, which is expected at a tux rental place. If you are going to charge someone over $175 for a rental, you might as well be friendly about it. Very rude. I will do my best not to ever use this particular Al's again.

Small shop, had a large selection of dresses. super cute boutique and nice atmosphere. The gals…read moreworking there were very professional and kind. Would recommend.

They claim to be professionals however the day before my daughter's wedding they still didn't have…read morethe right pants for the groom and his son! When she called the person at shop was laughing at the situation!! Took all the suits back and not even an apology was extended! I support local businesses but this is one place you are better going elsewhere!!

Walked in for some jeans. There was maybe 1 customer. No one spoke the entire time. Finally found…read morea pair to try on, wrong size . Any other store they would help! The store is nice and clean but CS is non-existent. Stephenville location is great!

First time shopping in here and Matt the store manager was my personal stylist. Best shopping…read moreexperience ever. Definitely felt like he was truly trying to help me and make all my wishes happen. Will be shopping here again. Thanks Matt.