1. Osim

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    Santa Clara, CA

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    Osim

    3.4 (11 reviews)
    Closed • 10:00 am - 9:00 pm

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    Racist and hateful guy working at OSIM that unjustly threatened us and forced us out of the OSIM store
    Doctor M.

    1 Star (because 0 isn't an option) DO NOT SHOP HERE -- READ THIS BEFORE YOU STEP FOOT IN OSIM at Valley Fair I'm writing this review as a warning to anyone considering shopping at OSIM Valley Fair -- avoid this place at all costs. What my friend and I experienced here on Sunday, May 25, 2025, was nothing short of outrageous, offensive, and quite frankly, traumatizing. We came into the store with the sincere intent of purchasing one of OSIM's high-end massage chairs. My friend works as a nurse laboring all day caring for patients , lifting heavy objects, and wanted a massage chair to help at end of the day once home. She even worked on the front lines during Covid pandemic helping patients putting herself in harms way. Truly a hero. She began trying out one of the chairs in the back corner of the store. That's when everything went downhill. A male employee (whose photo I've attached) approached my friend and asked if she liked the chair. She politely replied that she wasn't into that particular model -- which you'd think is a normal part of the shopping process. Instead of assisting her in trying a different one, the employee snapped, responding with an unbelievably rude: "Well, if you don't like it, why are you still sitting on it?" Naturally confused, we asked if he was joking. But instead of clarifying, he became hostile and aggressive, telling my friend to "get up and get out of the store immediately." He then escalated the situation even further by threatening to call mall security -- all because she didn't like a chair? Seriously. At no point were we rude, disruptive, or out of line. We actually wanted to explore the rest of the options and purchase something that day. Yet we were treated with alarming disrespect and made to feel unsafe in what should've been a simple shopping experience. The aggressive tone and threatening body language were so extreme that we had to leave the store. We captured the entire interaction on video and filed a report with Valley Fair mall security on the spot. Even mall security thought this guy completely out of line. Frankly, the only plausible explanation we can come up with for this behavior is racism and hate, as we are people of color. There was absolutely no other justification for the way we were treated. It was disgusting, distressing, and humiliating. I wouldn't take a free product from OSIM after this -- let alone spend a dime there. They lost not just a sale, but any chance of redeeming themselves as a business that values basic human decency. We're exploring legal options and strongly urge OSIM corporate to investigate this disgusting display of unprofessionalism and issue a formal response and apology. We emailed them but who knows if anything will be done? Final word: STAY AWAY FROM OSIM at Valley Fair. There are plenty of massage chair retailers who will treat you like a valued customer -- not a nuisance.

    Just got the udivine2. Andrew really helped me out. You can download different programs too it. Fantastic experience 10/10

    The business
    Joe B.

    Stay away . Staff is stupid or something. I wanted to try a massage chair and she just insisted I purchase one . I told her I need to try it first and she said no buy it then try it. Like wtf

    Brown B.

    If anyone read this review and still going to buy anything from this company, then they deserve what's coming for them. My 5 star review and good experience after a year turned into a 1 star review and a horrible experience. A year ago I decided to buy a chair from this company. From the begging I told them this purchase is for health reasons not for pleasure. They couldn't care less. Since day one I had multiple multiple issues with the chair that I learned it's super cheap quality. But when I bought mine I purchased the most expensive one /$14K/ hoping that it will last long, it's a better quality and more reliable. I was wrong about everything. Osim Customer Service was rude mostly each and every time...never been helpful and I had to fight with them always. My last issue was few weeks ago, when the main roller broke, and if you thought a company that's sells these extremely expensive chairs in the US they have parts to fix them, then you are wrong just like I was, because they making me wait 4 months just for the part to arrive. I was begging them to replace my chair because my health situation won't make me last that long and I become handicapped, but they didn't just ignored my request, but totally refused to come up with a customer friendly or human solution. I was asking them even just to borrow one until they fix mine or give my money back, but these people doesn't care about my disability or health. I contacted many Law firms for help, and all of them said that I have a case and I should sue them if they refuse to cooperate because they are breaking many California's law. I hesitated for awhile and tried to give them a second chance, but they didn't even replied back to me, so now I have to take days off of work to go to court to deal with this company and people. I strongly advise anyone who wants to buy anything from this company, to go elsewhere you won't regret it.

    UDream massage chair

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    1 year ago

    We have decided to go for OSIM because of their their better technology and nice customer service

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    7 days ago

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    6 days ago

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    1 year ago

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    2 years ago

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    1 year ago

    We got udream. This is best massage chair we never had before. Big difference than Costco one. Luxury leather

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    2 years ago

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    Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

    I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

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    Furniture Discounters - Dining room and living room

    Furniture Discounters

    4.3(400 reviews)
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    Anthony & his dad at Furniture Discounters are great! I got the lowest price on the Lexicon…read moreMcCafferty couch I was looking at -- it retails for nearly 2x at other places when compared to their price. I was worried about getting furniture delivered downtown, as I live right across the street from San Jose City Hall, but they showed up early, got it to the 9th floor, and installed it smooth as silk, and they did it all within 20 minutes. Seriously, the guy is a pro. I had a really good experience with them, and would buy from them again! They have a smaller selection but everything they sell is cheaper than other places, so if you're looking to save some money, I would check in every so often to see what their stock is.

    I bought a pullout couch. I've been shopping around and finally found a great couch here. It is a 3…read moreseater queen memory foam mattress. I bought and paid for delivery. On delivery day we had a problem with the height of the couch and entry. This wasn't going to be in my house today and I was worried whether I had to get a refund and choose a different couch. I was assured by Anthony that he would get the guys to dismantle the bedding mechanism and reinstall it in the house at no extra cost! I was delighted and scheduled a new delivery date in a week. Wow, the guys did a great job and it didn't take even an hour. I'm so pleased with the service and quality of the furniture. It was a great value for me and it's perfect for our living room.

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    3.3(10 reviews)
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    1st red flag, no pictures can be taken in the store. I think this is so you don't find the same…read morepiece online for less (which you will even at so called discounts). 2nd red flag Brandon (the owner) would not give me the name of the piece I had bought. (Instead sent pictures of dimensions.) Just refused, I think this is so I couldn't google it and see the better pricing online. They put vague names on the furniture like "sofa chair" or "sofa chaise". Great way to keep customers in the dark. 3rd red flag, he covered the terms and conditions section on the paper work with a receipt. I've always seen people staple it at the top left/right hand corners. 4th red flag, he wanted me to send him pictures of the front/back of my credit/debit card and I did what anyone would have done and said no. He got defensive. 5th red flag, he wanted to keep the copy of MY purchase receipt, for what? Don't know because he has a copy. Delayed delivery first he said that Thursday (May 8th) then it was the following Tuesday (May 13th) then on delivery day it was "we are coming between 2-4pm" then they were "coming maybe at 5pm." Couldn't shake the fact that I thought I was getting a floor model and so I wanted the sofa assembled at my home fresh out a box because the doubt was already set in at this point. When that wasn't going to happen I asked for a refund and Brandon responded with a lot of exclamation points i.e. what I think is yelling via text. So if you see the store reply to my post and get defensive take that as your sign to do business elsewhere. Shop at your own risk.

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    Scandinavian Designs - Bedroom set

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    Osim - furniture - Updated October 2026

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