Hi. My name is Jade and I have been a cake designer for about 5 years now. I have worked all over South and North Carolina and with many wedding planners/coordinators and vendors. I love this industry ... there is nothing more satisfying than working for such sweet couples on one of the biggest moments of their life together! I have very few bad experiences ... one just happened to be this past weekend and I want to share it not only with other brides considering Osborne's facility, but also as a warning to vendors who may have to work with them in the future. I arrived to set up my couple's wedding cake around noon, which was the time the owner/wedding coordinator asked me to arrive, and the door was locked. So, I rang the door bell and waited several minutes with no acknowledgment. I then noticed an outside stair case up to the second floor and decided to try that door. When the owner answered, she rudely said, "You know, there is this little thing called a door bell!" at which I replied "I rang it and no one came." She then looked right at me like I was an lying imbecile. I bit my lip, not wanting to blow something so silly out of proportion. I then began to set up the cake on a family heirloom stand the bride requested I use for the cake. The owner then decided she didn't like that stand and demanded I use one of her's ... I was so stunned at the tone she was using with me, I didn't even know what to say! A little while later, she walks over and looks at the cake (not finished yet, mind you) and screams, "WE HAVE A LEANING CAKE!!!" for the entire room to hear. I told her that it was not yet complete and I would certainly fix any problems, if any. After she walked away, the sweet florist walked over (probably because she saw that I was about to loose my cool with the owner) and said she didn't see any problems with the cake or it's stability. I stacked the rest of the cake, which came out as straight up and down as can be! As I'm finishing up and taking pictures of the completed 6 tier cake, the mother of the bride walks over and is just overly happy with how the cake had turned out. As she compliments my work, the owner walks over and starts nick-picking every little detail of the cake. IN FRONT OF MY CLIENT - the woman who paid for the cake! Let me explain - my wonderful clients requested buttercream rather than fondant to cover their cake. Now, I can get that buttercream almost as smooth and perfect as fondant, but it will never be 100% smooth like a fondant finish. So, I felt like she waited until that very moment to say something just to be mean. She could have waited until the my client walked away ... or pulled me off to the side if she had a problem, but she didn't do that. After being there for 2 hours setting up a cake that not only my clients loved, but that I was incredible proud of, she just tore it to pieces! If I wasn't a lady, I would have had a word with her - but it probably would have gone in one ear and out the other. I honestly don't think she cares how she treats people, clients, their family and friends nor the vendors who works so amazingly hard for their day! I completely understand it is her job to make sure the bride has her perfect day. As I said before, I have worked with dozens of different wedding planners and totally get why they are there and appreciate how detail oriented they are. With that said, though, there is no reason on this earth to be rude, pretentious, obnoxious or just plain mean in order to get the job done. On top of all of my issues with her, she was also VERY rude and harsh with her employees. I am guessing they were either family members or just needed a job so bad, they would put up with anything ... I am shocked that she not only has employees, but that she has any business at all. The facility is a gorgeous setting for any event, so that has to be their niche because it's certainly not warm and caring customer service! I will personally not ever work with that woman again. It's absolutely not worth the stress she puts on outside vendors! I hope this helps all of you Florence brides and vendors out there! read more