Nice rebuild and hotel is nicer but need a better ventilation system since they allow smoking in…read moretheir facility and the none smokers will need to wear some type of mask because of the smoke in the air. Eugene

Absolutely cheating the public in my oponion. I go in every week an loose $400 . Never win…read moreanything anymore. Bonus rounds that go threw cycle an pay nothing. They are not paying fair share. Not worth going anymore. Giving my crystal card back

Probably the best hotel rooms in Shreveport. Our room was clean. Casino is clean as well…read more Sportsbook was spacious and nice. Not a lot of bj tables though.

The casino is beautiful, clean and wasn't cloudy with smoke. That's where the good things end…read more There are more quarter and 50 cent vgt machines than you see anywhere anymore, and I love playing those, but their machines are the tightest I've ever experienced. You may as well play a $5 machine ; that's how fast your money goes! We spent around $2k and had very few good wins and left empty-handed. You are also lucky to get a drink server at all. If you are able to flag one down, order your drinks 3 or 4 at a time. You are better off going somewhere else to gamble.

Hotel is not busy and the room view was the roof AC units? Online amenities say hot tub? It's…read morethrough the spa only open until 5:30 pm for a $30 pass charge. Rooms are nice and comfortable but attention to detail with the advertisement is not honest. Margaritaville good food but if you order a salad as a side it comes out all at the same time. Too much food for one delivery.

My friends and I visited here for our Spring Break away from home. We've been working really hard…read morethe past couple years for our degree so I decided to treat everyone to this stay. I called ahead of time to make sure the pool was open because the pictures are what drew us in to begin with. The person that took that phone call and booked our stay told me "The pool is open, there is just no staff working the pool area. Drinks can be obtained by walking up to Margaritaville form the pool." I was the first one to arrive at the resort and I immediately walked to the pool to scope it out. Ghost town. No furniture, no cushions, no TV's, no activities. Just dirty and empty (during Spring Break). I ran into multiple couples throughout my stay that were ultimately "tricked" by the information we were given about the pool as well. The stairs to Margaritaville to grab our drinks were even closed off with yellow tape. I walked through the hotel, up the elevator and to Margaritaville to grab dinner and a drink. I asked if I could sit on the patio. The said "yes". However, the doors to the patio were locked. When I asked why they said "because the manager said it was too windy" Winds were only 7mph at that time- less than a breeze. There was a time, even, that after being rushed by multiple people at Margaritaville to order before the kitchen closed security approached someone from our group about their outside drink. Which was totally fine with us, we didn't know better but we tried to order before walking her drink back up to the room. They denied her requested and personally walked her up to the room for her to dispose the drink. We had a child with us and this was embarrassing and inappropriate. AFTER all of this they continued to hover over us. The restaurant staff and security. The restaurant forgot to give us our food that we ordered to go so we ended up waiting there for quite a while and the security asked my friend to empty her purse of her closed shooters. We were going to an event after dinner where yes, shooters are acceptable. I talked to a friend of mine from Oklahoma and said this can be normal behavior for casino's, but we did not know better. We are not from this state and we just wanted to have a fun carefree time during our break from school. I hated that we had a child with us to witness this. I felt tricked and lied to along with other guests at the resort. I felt embarrassed that I was the one to book this stay and my friends got treated this way. There were staff I had talked to that were so sweet that I had no problem with by the way. A lot of them were very friendly. The only ones mentioned above caused us any stress.

You can't judge the Hard Rock because it's a sinners dream. But it's actually a bit of everything…read morefor 21 and over' sure. They do accommodate families with littles, I can assure this!! On this last visit, we stayed due to being part of the Oklahoma Honor Flight to Washington DC. I was my dad's Guardian for the trip. That was an amazing get-to-do for veterans and their families. This was April 2026... if you're a veteran, sign up for the OK HONOR FLIGHT!! The Hard Rock does host many things such as events like this. We enjoy the concerts, the drinks, and comp stays. Our teenage son enjoys the heated pool too. There are two main pool areas, which is a great idea!! I can see how they separated the party goers and family friendly options. Way to go Hard Rock!! Rooms are spacious. Book you a mini vacay!!

It's beyond disgusting with cigarette smell. Only place to eat that is open is a tiny food court…read morewith very limited to choose from, greasy hamburgers, pizza and chicken fingers. They have a Route 66 in which is only open 2 days out of the week we were there and closes so early,'pointless. They also have a stake house restaurant that was never open. It. They don't even have a lounge for patrons to hang out. The pool was closed which is fine because it looked disgusting. We chose a smoke free room which smelled like cigarettes regardless. I couldn't wait to leave and get away from this cigarette smoked casino. To say I will never ever go to this casino is too soon! NEVER EVER AGAIN FYI: it's no wonder it was empty hardly any patrons

Security is wonderful and the staff is friendly and helpful. Clean and the smoke is as under…read morecontrol as you can get it. Go for fun not for riches!

Do not go to this casino on a Thursday...... the bonuses are far & few especially when the game you…read moresit down too shows it is full, they just keep taking money with no action. The staff was rude when you ask for help cuz the machine takes the tickets but would not cash the money back The handicapped part of the bathroom is awful .... Most of the sinks to wash your hands do not work or if they do you have to have your hands so close to the faucet that you get water all over the sink and the soap bearly comes out when you press on it..... causing you to make a water mess grrrr I did not try the food this trip as this is not my first time here but it is my first time on a Thursday which I couldn't get over the difference a day makes compared to other trips me & my family have been here Clean it up Osage even some of your locals are becoming disgusted with you Thank you

I was really on the fence about giving the Mayo 4 or 5 stars but I decided on 4 just because the…read moreroom was beautiful but had many small maintenance issues such as 1) Peeling black duct tape covering the windows edges. 2) Only 1 accessible wall USB port port 3) The refrigerator was not conducive for standing Wine/ Liquor bottles. 4) Minor paint peeling. But with that said everything else was perfect with clean, comfortable beds, large modernized rooms & the front desk personnel was very professional & helpful. One other note, the Mayo has an extensive history & a number of Movies/TV shows were filmed inside including Sylvester Stallones "Tulsa Kings" Next time passing through Tulsa we will absolutely stay at the Mayo again.

The room was very spacious, but the AC system is extremely loud and made it hard to sleep,…read moreespecially if you're a light sleeper. Customer service was disappointing. I asked to switch rooms, and while the front desk initially said there were rooms available, they later said they couldn't help and that the hotel was full. The way this was communicated felt dismissive and unfriendly. There were also maintenance issues: the safety deposit box was broken, the shower splashed water everywhere due to a poorly designed shower head, and the lighting in the room was inadequate. I needed a desk to work and asked to switch rooms again, but was told no in a way that felt unwelcoming. Overall, not a great experience. I wouldn't recommend staying here.