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    Ortiz Rafael G MD

    2.0 (2 reviews)

    Services - Ortiz Rafael G MD

    Eye surgery

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    9 years ago

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    8 years ago

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    Jennifer Murdock, MD

    Jennifer Murdock, MD

    1.0(1 review)
    4.2 mi

    Dear Dr. Murdock, I…read moream writing to express my disappointment regarding the results of my upper and lower eye procedure from November 2024 and the subsequent lack of a resolution. While I found the lower eyelid work to be exceptional, I have remained dissatisfied with the results of the upper procedure. During my 10-month follow-up, you noted excess skin but suggested it would improve as the muscles healed. However, my eyes still feel heavy and uncomfortable. When I called this past Monday to schedule an appointment, I was informed there would be a $200 consulting fee because you have changed practices and it has been over a year since the operation. Given that I paid approximately $16,000 out of pocket--in addition to insurance coverage--I find it unacceptable to be charged for a follow-up on a concern that has been ongoing since the initial recovery. I previously requested that your office discuss this with you, noting that I would share my experience online if this could not be resolved. As a week has passed without a follow-up call, I am now moving forward with sharing my experience. As a business owner myself, I believe in standing behind one's work until the expected results are delivered. I am now seeking a physician who will stand behind their work and ensure the procedure is completed to the professional standards originally expected. Sincerely, Tim

    From the owner: Dr. Murdock is an Oculofacial Plastic Surgeon who specializes in reconstructive and cosmetic…read moreprocedures around the eyes and face.

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    Jennifer Murdock, MD - Castle Connolly Top Doctor

    Castle Connolly Top Doctor

    Jennifer Murdock, MD
    Jennifer Murdock, MD - Upper eyelid lift

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    Upper eyelid lift

    Ortiz Rafael G MD - opthamalogists - Updated May 2026

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