Very disappointed in the billing company that OrthoVA has newly contracted with, Cedar.com. We have had an established payment plan for 3 of our children, all requiring surgery, through ortho VA over the past 2 years. The new company will not honor those payments plans and the executive leadership at OrthoVA has refused to return phone calls. When I spoke with escalations, within the company, they said the only recourse we had was to let the account go to collections. The "manager" at Cedar.com was rude, disrespectful and refused to give any corporate information. Ortho VA was unable to provide any information as well regarding the new company. With so many other great options in the Richmond area, we will be moving on. read more

I was treated by both Dr Owusu-Akyaw and Sherma Francis, PA-C. I received the best treatment. I had surgery and after care follow up ups. I was treated with respect and kindness by all and would definitely recommend this doctor and office read more

I was experiencing extreme pain in my right knee. My doctor (Dr. Harry Shaia) recommended the physical therapy unit next to his office. There I was put in the capable hands of Devin Robinson, Megan Kettle, and others. Through six weeks of therapy, approximately two times a week, Devin and his team introduced me to exercises that I use at home to keep the pain, if not completely gone, at least enough at bay so that I can walk and do what I want to do without excruciating pain. My first visit with Devin was almost miraculous. I hobbled into the office for that first visit and left pretty pain-free. The office is clean, safe, and well lit. The receptionist that I had was cheerful and helpful to me in setting up a schedule of appointments. I am very appreciative of the service and care that I have received from OrthoVirginia Parham. read more

I see Dr. Sanjay Desai for my dominant hand issues of carpal tunnel and trigger finger. I had two surgeries and have no scars to speak of. It was a great experience. Kept me informed b4 and after surgery. Started with therapy and then I needed a more permanent solution. Everyone was on time and as scheduled. I even had to change my surgery date due to work, everything was shifted around and rescheduled without a hitch! His surgery and office staff was responsive and helpful. Shout out to Lisa- she gets things done! My Therapist, Barbara Cook was patient, gentle and informative. The other office where I had the procedure done was great- right down to the anesthesia doctor who informed me all about how a block works - so no tubes went down my throat. I cannot even imagine how this place got a bad review. Because everyone was so kind, I went to see Dr. Harry Shia to check out my hip- and that was an amazing experience. I had X-rays and he sent me to get an MRI as an extra measure and everything went well!! I am extreme when it comes to taking care of myself- I will never go anywhere else. #orthovirginia #bestorthocare #carpaltunnel read more

OrthoVirginia - Wrist scar that is still healing. Can you believe it! - Sports Medicine Near Me - Henrico, Virginia

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As a preface, this is SOLELY for the 2 doctors I have met regarding my knees. The rest of the review for both these doctors is under my pictures, which have the page numbers at the top of the page to help with coherence in how the review is written. So as a little background, I am currently undergoing chemotherapy, and have been for almost a year now. Both of the doctors I met with knew of this. I also have experienced chronic pain in my knees for as long as I can remember (yes, even in childhood). I had been experiencing more significant knee pain for roughly the past 2.5 years and have been searching for a diagnosis for both of them since that type of knee pain was different than my typical knee pain. Since undergoing chemotherapy, my knee pain has gotten to the point where it hurts to put any pressure on either of my knees, as well as when there is not any pressure on them (e.g., laying down, sitting down). I also have an extensive pain document where I have documented the different pains I have in my knees, when and where they are present, what I have tried for them, the outcome of those treatments, and what has or has not helped. I can't remember if I showed the first doctor this document, but I clearly remember sharing it with the second. Okay, now for the review. The first doctor I met with, Dr. Jose Reyes, was nice and cordial at our first meeting. We made a follow-up appointment to see how I was doing in a few weeks, which got rescheduled to an earlier date based on the fact that I am pretty certain one of my kneecaps moved out of place since I could no longer crack it and it hurt 10x more than it did at the first appointment. My knees have extensive swelling in them, and the x-ray taken at the initial visit only showed mild arthritis. At the second visit I asked him if the level of pain and swelling in my knees was normal for the amount of arthritis I have. I do not remember ever getting an answer to this. Instead, what I remember from that visit, is him shaming me. He said I needed to do PT, or we could do a steroid shot (which has never worked for me and I've had multiple steroid shots in both knees), or there was an experimental shot (according to insurance) that was $600/knee (1 shot in each knee) that I'd have to pay out of pocket for but that may help. He also said the best thing for me was to lose weight and do PT. Okay, I get that extra weight can put excess pressure on joints. That makes sense. What doesn't make sense to me is telling a cancer patient to go on Ozempic "because it's been approved for obesity now." So why do I have a problem with that? 1. Because I don't want to take away medicine from those who are diabetic (not me). 2. Because I have been trying to lose weight (both successfully and unsuccessfully through MANY different means, including weight loss drugs, since I was 8- or 9-years old. 3. Because losing weight is not my primary goal right now and I am well aware of what I feel I want the next steps to be if I choose to want to lose weight. 4. Because health at every size needs to exist. 5. Because it takes time to lose weight (through ANY means, even surgery), and that doesn't help with my current level of pain. I continually told him that, historically, PT has not helped me for various reasons. I also told him that for every 2 out of 3 weeks (my chemotherapy cycles run every 3 weeks), I have absolutely no energy, it is actually super unsafe for me to be around people or social settings because of how immunocompromised I am, and my pain levels are to the point that I can't even make my legs go straight because they are in so much pain. This is not to say that I will not engage in PT once I am finished with chemotherapy, but simply that I do not see how it is feasible to do it now. By the end of that visit he was very outwardly frustrated and irritated with me, at one point saying, "You're just saying no no no to everything!" So me, working in the mental health field, had more problems with this. Because frankly, when one thing does not work for your patient, you do not keep trying to force that thing on your patient. You work WITH your patient to try and figure out what CAN be done for them now, until other methods may be able to be explored. And keep in mind, the ONLY information Dr. Reyes had on my knees was from the x-rays they did at the initial appointment, which only tends to show bone stuff. I have been dealing with enough medical issues for a good amount of my life (and I am only a young adult), that I was pretty certain there was more going on that just "mild arthritis." I absolutely left that appointment crying, and ended up staying in my car afterward for a good amount of time just crying and trying to process what had just occurred. read more

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My experience at OrthoVirginia was terrible and life altering in a very bad way. I tore my right, exterior meniscus; I eventually had to quit my job due to the fact that my knee never fully healed or recovered from the subsequent surgery that was done. My doctor, Dr. Harry Shaia was the doctor I was given and he seemed to never take my pain seriously. He never once gave his medical opinion; just kept asking me what I wanted to do. After weeks of failed physical therapy I asked about surgery. He said,"well, if you want to?" And left me and my wife to decide. Since I wasn't getting any better I opted for surgery. Once he completed the surgery the pain kept ramping up and up(even more so than the initial injury)and I started to develop a cyst on the right side of my right leg. Even when I had to go to the emergency room for pain one evening he didn't do anything about it other than throw more opiates at me. I had been on opiates for three weeks at this point and the cyst was starting to look like a golf ball in size. I ended up having to have another doctor perform another surgery to fix the botched one Dr. Shaia did. I am now recovering wonderfully and am having major strides in regaining mobility and strength in my right knee. My new doctor removed the cyst(that had grown 5 times the size of when it was first seen by Dr. Shaia) and had to do "a lot of clean up" but I am now doing much better now that I am away from OrthoVirginia. read more

OrthoVirginia - Area of removed cyst. - Sports Medicine Near Me - Henrico, Virginia

Beware: The seating in the waiting area isn't being cleaned in between persons sitting there. Mentioned to the medical staff and the ladies in the reception area how there was no social distancing with the seating. No one seemed to care. If the office isn't going to ensure that the seating is 6 feet apart, then require people to sit in their cars until its time for their appointment. If you are part of an immunocomprimised group, I suggest you sit in your car and wait. That being said, you will still need to get your temperature taken and check in. You will just need to provide staff with your phone number to be called when your doctor is ready for you. Should you decide to sit in the waiting area, bring your own sanitizing wipes to clean the seat in which you're going to sit. Pack your patience because it will be a long while before you're called back. I waited for an hour and saw others who came in long after me be seen and leave. read more

OrthoVirginia - Sports Medicine Near Me - Henrico, Virginia

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I have had 3 surgeries at Ortho Virginia and the care, physicians, and therapy has been wonderful. I had bilateral knee replacements, a hand surgery, and carpel tunnel surgery. I have always had the best care , and been treated with respect, and apprised of all options. I cannot praise OrthoVirginia too much. They have better my quality of life so much! Special shoutout to Dr David White. He listened to me, and why I had time concerns , and helped restore my freedom and mobility. In the last surgery Dr Joy Sharma was quick to get me scheduled in my teacher time line, and the surgery and care have been excellent. I'm very grateful! read more

I had a positive doctor visit at this office. The front desk staff was very nice, although the doctors were very much behind in schedule - this is not surprising. I was seen for a new issue, after seeing the on call clinic. I am pleased with the process and the coordination between offices. I did, however, need to call the office to correct scheduling conflicts due to some appointments having been made without consulting me. Each call I made was equally not positive. The phone assistant(s) appeared annoyed, in a hurry and did not speak in an audible/clear manner. The most recent call was made late afternoon, as I had an appointment duplication (via text - same appointment - wrong day). The assistant said, "you could have canceled that without calling." I had no idea this could be done online, but the reminder also referenced a doctor I was not seeing. I began to apologize for not knowing and the assistant hung up on me, mid sentence. I am a huge relationship builder and believer of good customer relations. The staff is the office's calling card and I am currently looking for another practice. I am very sad. read more

I like OrthoVa, I practically live there! (Don't Judge Me) I have had to schedule appointments with several of the doctors in the practice. I can honestly say that so far so good. I don't know how many doctor's are at the practice but I have been seen by Dr. Shaina, Dr. Reese, Dr. Glowacki, Susanna (therapist) and the service although a little slow, it has exceeded my expectations. They have all listened to me and have not rushed to pump me with drugs or cut me open. I was impressed with their bedside manners. They have been able to accommodate me in an emergency. There's a few things that need some work but as long as I'm receiving quality care I will overlook the hiccups. Check to see if they accept your insurance. I had a little mix-up initially and ended up at another practice that had amazing reviews and was horrible ( I'm wondering if they paid for the reviews). I was in so much pain and the other practice was not responding. My PCP referred me to Ortho Va and they have been caring for my bones since. The staff is friendly and helpful. All of the locations are pretty convenient. They can use an update. The office is a little dated, although the doctor's and staff is fairly youthful. If you're looking for a local Ortho Specialist give Ortho Va a try, they worked out for me. Hey Ortho Va don't make me look bad, lol read more

OrthoVirginia - Entrance Therapy Services - Sports Medicine Near Me - Henrico, Virginia

Horrific service. My mother has been trying to get an appt for a procedure with Dr Oley. After several weeks, without success, she is moving to a different provider. His assistant Nicki, will not return calls. We asked for a manager and we spoke with her and was promised a call. NEVER RECEIVED THAT CALL. My mom has now been waiting a month. We are changing practices. read more

They never run on time. Every visit this year they have been between 30-60 minutes late. They require patients to arrive 15 min early, the least they could do is respect their patients enough to be on time (or as close to it as they can). read more

I walked into the wrong entrance on crutches(my first time visiting). There are marked signs down a very long hallway leading you to the suite. When I got to the end there is a sign that says to use the other entrance. Being injured I knocked on the door and asked to be let in... the doctor that answered the door told me to walk around. 10 minutes later sweating bullets and in a great deal of pain I made it to the front desk only to be told I was too late for my appointment. This was rude and spiteful behavior and I am completely disgusted in this company. I will not be paying or ever returning. read more

I'm the last person to leave a review for a business, but this place sucks. I called to schedule an appointment and the lady hung up on me. Called again and told the new women that I'd like a call back if I get hung up on again (since I was on hold forever) and she rudely ignored me and asked what I needed. Was completely useless in helping me and when I told her that the said "I'm finna put you on hold" lol they always got an attitude for some reason. Reading these reviews it's obvious that the actual orthopedics are fine, but the customer service reps are trash. They need to drop the attitude and realize they're employees of someone else's business. read more

customer servicer vey bad communication, talk some people like an animal.

I was seen by Dr. Sanjay Desai and he was very polite, knowledgeable regarding my hand injury. He asked questions to me, the patient and I felt I was provided the best care from Dr. Desai and his assistant, Ms. Molly. Any one experiencing any severe pain in your hands, I recommend not suffering with it, instead make an appointment to see the top doctor ‍ for the job and he will definitely improve the quality of your life as he has done for me!! I absolutely give him 5 Stars!!!! A. Diamond read more

I should have known when the initial person I spoke with to setup the appointment was unable to give me an address or a description of the location. The front desk was equally unhelpful upon arrival. I've been on the phone for days trying to coordinate referring doctor, insurance, and therapy. It's very disappointing and frustrating. read more

I am in my twenties but have been experiencing crippling back pain to the point where I sometimes can't walk or lift my legs. I went to an urgent care for temporary relief, then another orthopedic practice. They took xrays but I wasn't satisfied with the description of what is going on. So I went to orthoVA per referral of my primary physician. Customer service was very helpful, and I've used their online portal several times with great response rate. The doctor (Irby) had a similar conclusion as doctor #1, but was quick and recommended physical therapy and some painkillers. I wish the doctors everywhere would go into detail so we know what is wrong with us. It might be obvious to them, but I'm still left with "probably this...". Overall will be going in again. read more

Arrived 9:10am for 9:20 appointment. Immediately checked in and paid co-payment. Was given forms to fill out and give to nurse. Filled out forms and waited to be taken to exam room. At 10 am I was still waiting to be taken to exam room. I asked lady at counter where was in the queue. She said they were just changing rooms and I should be next. I waited until 10:30 before the nurse came and took me to exam room. She did my vitals and told me the doctor would be in to see me in a few. I waited until 10:55am. I stepped out the door and looked up and down the hallway. I did not see anyone. At this point I was extremely frustrated. An hour and 40mins and I haven't even seen the doctor or taken x-rays. No one even to say "Sorry the doctor's running behind". Since no one was around to speak to. Door to the parking lot was right at the end of the hallway so I left. This experience shows that this practice obviously does not respect the patient's time. People do not have all the time in the day to wait to see a doctor. If something happens and the doctor will be delayed considerably the patient should be notified and given the option to reschedule, not just left out to wonder why the doctor still hasn't seen them after 2hours of waiting. read more

I am not sure I like that they have merged with Advanced Ortho. I loved Advanced when it was a small practice but as it grew so did the greed to gain more money and treat the patients less and less like people and more and more like $$$. I really didn't know they had merged until I got there for my apt and was like SHIT, I didn't want to go to Advanced b/c they have left a bad taste in my mouth and now...unknown to me, here I am AGAIN! The people were very nice. The Dr. was nice but was only in the room like 5 minutes. He told me my injury was more about my age, excuse me? Not scoring ANY brownie points here. He said yeah I see a handful of you in here every day for issues. He gave me a shot and sent me to PT. Now this 5 minutes ended up costing me like 400 bucks, it says surgery on my insurance form which I never had so I will have to call and check on that but I think if I knew it would be 400 I would have just put up with the pain and went on my merry way. I do tolerate pain pretty well and have high class insurance so why 400 and barely any was covered? NO FUCKING CLUE....so the PT gal was very nice but not much help. She did try to make time in her books for me which was great but I cannot afford another 400$ bill so I will more than likely cancel the rest and do my own PT. I also tried to call and cancel my apt and there is no way to do that online. If you work, like I do, during their business hours and cannot call you are out of luck. I had to send an email and hopefully someone will get it and cancel my apt for Thursday.....if not they are not charging me a no show! They should have a way to cancel online and set up online but I cannot see where they do. The after hours people are also 0 help! read more

I have been a long time customer/patient of this place, but it looks like I must give up simply because of their customer service. I submitted an online request for an appointment--no response. Tried phoning twice. Waited on hold 7 minutes each time before just giving up. Why must this be so difficult? read more

I first attempted to make an appointment online and never received a reply. I then attempted to contact them by phone to make an appointment today. When asked which doctor I wanted the appointment with, I gave the name of the doctor I wished to see. The woman I spoke with told me, belligerently, that I "can't change doctors again because this is the 3rd doctor" I will have seen from there! I said that the last doctor I recall was from 4 years ago and didn't wish to see him, and, after repeating myself because she didn't care to listen, she then told me that I saw another of their doctors 2 years ago (who I don't even recall - this was a one-time visit at the hospital's location!). First of all, a person has the RIGHT to chose which doctor he/she wants to see, and SECOND, they should not be treated rudely, as they are, in essence, helping to pay for that worker's salary - without the patient there would be no need of their services!!! Needless to say, I did NOT make an appointment with them. I actually scheduled online, with ease, with another orthopedic office, which a confirmation was received within minutes!!! As a follow-up to this post, I was contacted by an individual in authority who advised that measures have been taken to provide satisfactory service. I have not called, nor will I, to verify this, but hope that this will help you in your decision. read more